Ray Alvarez | Page 14

I am extremely happy with my puente hills Hyundai always gets my work done in a timely manner great teamwork gets my work done in a timely manner great teamwork More

by DERKEWRIGHT Verified Customer Verified Customer

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Excellent and easy experience at Puente Hills Hyundai. We found exactly what we were looking for! We found exactly what we were looking for! More

by ams.lewis Verified Customer Verified Customer

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Went to dealership with what car and trim model we wanted, Ray was super helpful. He showed us a lower trim model they had available in the showroom. He told us the differences between the trims and wanted, Ray was super helpful. He showed us a lower trim model they had available in the showroom. He told us the differences between the trims and what would be included in the trim model we wanted. He made it soo easy to help us pre-order the trim model we wanted. He kept us up to date on the ETA of the car. More

by LOPEZ_J_1990 Verified Customer Verified Customer

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Extremely unprofessional. They don’t keep their word on anything and they lied to me on multiple occasions. My car was supposed to be washed when I picked it up and it was dis They don’t keep their word on anything and they lied to me on multiple occasions. My car was supposed to be washed when I picked it up and it was disgusting, literally has dried bird poop on it More

by SVMATTHEW347 Verified Customer Verified Customer

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Very courteous set of staff, handled all my issues professionally and took care of me, and answered all my questions, will surely recommend. professionally and took care of me, and answered all my questions, will surely recommend. More

by AJAYI1LEGACY Verified Customer Verified Customer

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The process form start to finish was smooth. No pressure from anyone. Everyone I worked with seemed honest and genuine. No pressure from anyone. Everyone I worked with seemed honest and genuine. More

by juancapulcos Verified Customer Verified Customer

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I was looking for the incredibly difficult to find Elantra N, in white, manual transmission. A few weeks ago, I called on one that I had seen online to inquire if it was available. Being from Arizon Elantra N, in white, manual transmission. A few weeks ago, I called on one that I had seen online to inquire if it was available. Being from Arizona, Puente Hills location is about 330 miles from home. I don't mind. I was informed that the car was indeed on the way, but it was already sold. This was unfortunate, but Mr. Alvarez asked if I would like to be added to a list if anything changed. I agreed. Last weekend, 5/20/2023, I got a call from Janet who told me that the deal for the car had fallen through and that the car was now available if I was still interested. Not being able to believe my luck, as again, these cars, and specifically this set up (white/manual) are impossible to find anywhere, I called back immediately. I was then given over to Mr. Alvarez to start the deal over the phone. Again, I'm in Arizona. After putting the $2K down over the phone, and convincing my wife of how imperative it was for us to make the trip, like RIGHT NOW, we got in the car and drove the 5 1/2 hours to sign all the papers. The process was seamless as I didn't need to be sold or pressured. They had everything ready for me when we arrived. I really did just do a "sign then drive" type thing. Not only that, before I even made the trip, just to ensure I was getting a good deal, Mr. Alvarez even face timed me to show me the car, which was brand spanking new, 17 miles, on the showroom floor. After finishing the paperwork, I asked if I would be able to leave the car on the lot over night, since I didn't really want to drive it off after that long of a trip and I was a bit rusty at manual transmission, they agreed. I was just asked to come pick it up first thing the next morning. This is a TL;DR; scenario. But the point is that the folks at Puente Hills Hyundai, and specifically Mr. Ray Alvarez, did everything they could to make this car buy a smooth and painless as possible. Even to the point of accommodating me about leaving the car on the lot. There aren't an awful lot of business that will be so customer-friendly anymore these days, which is a shame. But it is sure nice when you happen to work with one of the few remaining. The simple fact that he called someone from out of town about a local deal speaks volumes. I cannot thank them enough. I am so happy with my purchase. More

by GenXisT Verified Customer Verified Customer

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Easy access from 60 fwy. Decent amenities. Pretty new dealership. No pressure sales. Check them out. Decent amenities. Pretty new dealership. No pressure sales. Check them out. More

by PHILS1988 Verified Customer Verified Customer

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I went to buy a plug in hybrid Tuscon. Once the desk man, Yasser, came out it all went downhill. He was charming and sweet like a snake oil salesman. Pushy and manipulative. I ended up wal Once the desk man, Yasser, came out it all went downhill. He was charming and sweet like a snake oil salesman. Pushy and manipulative. I ended up walking out of a deal that had me financing 34K and change with 10K down and 5K offer on my vehicle. I then went to Riverside Hyundai and with no pressure, being treated like a person I bought what I wanted. Same 10K down, same trade in and I finance 28K in change. SIX THOUSAND DOLLARS less because they were fair and honest. Dasan Knight at Riverside Hyundai was awesome. Stay away from Hyundai Puente Hills, classic car salesman games and rip off. More

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The space was very nice and comfortable. The process was smooth, and the sales people were all very helpful. The process was smooth, and the sales people were all very helpful. More

by JFRANKLIN Verified Customer Verified Customer

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