Reuben Krause | Page 5

Was leaving a 2016 Chevy Camaro from a lease, that Chevy did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. More

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Buyer Beware My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very My experience with Sam Pack’s Five Star Ford started off well. My sales rep was extremely responsive throughout the negotiation process, and was very upfront the entire time. After coming to an agreement on the sale price, I traveled 5 hours in order to finalize the sale of the vehicle. Due to the distance, I hired a third-party transport company to have the vehicle delivered by to my hometown. The experience took an extreme downward spiral when the vehicle arrived a day after making the purchase and it had a small dent on the back end of the trunk. I pointed it out to the driver and he showed me the documentation stating it was damaged from origin. I contacted my sales representative who informed me that it wasn’t damaged before it left, however, he had no pictures of the vehicle before it was load on the transport truck or documentation validating his claim. I spent an entire week dealing with my sales representative, the transport company’s claims representative, and the driver attempting to figure out when/how the damage happened and all I ended up getting is each party blaming each other. No one was willing to take ownership or to resolve the issue. Being 5 hours away from either company, and unable to make the trip back to discuss a way forward, I felt helpless. The fix I was presented by Sam Pack’s was that I could purchase an aftermarket panel to replace the trunk panel that has the dent. I asked if it was possible to have an OEM panel paid for and shipped to me for install. Unfortunately, I was informed the part was $527 and that they (upper management) wouldn’t foot the bill. You’d figure that after spending a substantial amount of money on a vehicle that the dealership would do everything in their power to make the situation right. Especially considering they can’t explicitly prove the damage wasn’t on my BRAND NEW vehicle before it was transported. For a company that undoubtedly makes a significant amount of money, they provided one of the worst car buying experiences of my life over $500. I have attempted to contact upper management on several occasions, but keeping getting no answer or responses to my voicemails. My sales representative keeps saying his attempts to correct the situation fail because those with the power to make the situation right won’t. I have made thousands of purchases, but I have never left a review before. I would be cautious when dealing with Sam Pack’s Five Star Ford. They provided an amazing experience until something went wrong in which their care, attentiveness, and ability to provide resolve goes out the window. With the purchase of this vehicle my family is now a “Ford Family” in that all of our vehicles are Fords. I use to have pride in being associated with Ford, but after this experience that’s no longer the case. More

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great place This is a great place to buy a new truck. I have bought several new trucks here and have been treated with great respect. I have always been very rela This is a great place to buy a new truck. I have bought several new trucks here and have been treated with great respect. I have always been very relaxed with no pressure from anyone. I called on Friday 8/16/2019 early afternoon. I talked with Reuben about a new truck. I had bought a new truck from Reuben 2 1/2 years ago; he remembered me and knew what type if truck I like. I might add I live in Midland, TX. by 6:30 PM Reuben had found me what I was looking for with even more features then I even knew came with these trucks. Reuben sent me photos of the truck that evening. The next morning my wife and myself drove to Carrollton, TX, we met with Reuben about 9:00 AM he let me know he was working on the paperwork. Then we met with Chris Krause who brought the new truck to the front for me to test drive. After the deal was done Chris set in the truck with me and helped me to sync my phone to the truck and went over all the features of the truck that I never knew about. Chris was very knowledgeable about all the great features with this truck. Ruben and Chris Krause are the best gentlemen to work with. I also worked with Michael Pisarik in finance, he worked out the best deal with extended warrantee and maintenance for me at a great price. Reuben, Chris, and Michael are great people to do business with. each one is very educated and knowledgeable in the respected fields. Each treated me and my wife with respect and friendliness. Sam Pack's Five Star Ford Carrollton, TX is the best place I have dealt with buying trucks and autos of anywhere I have ever been. By noon I drove off with my new F250 Lariat back to Midland, TX with a big smile on my face. More

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New Ford Flex We feel confident that we got the best deal possible at Sam Pack 5-Star Ford-Carrollton. This is our second new car with Jared Wingard and Reuben Kra We feel confident that we got the best deal possible at Sam Pack 5-Star Ford-Carrollton. This is our second new car with Jared Wingard and Reuben Krause and we were very pleased with the outcome. We received a fair trade and are completely satisfied. We've used other dealerships in the area, but none can compare with Sam Pack 5-Star Carrollton. Its remains our new car dealership. We wholeheartedly endorse this dealership and team. Speaking of team, not to forget the excellent service by Michale Pisarik in the Financial Department for a quick, efficient and stress free experience. Great dealership. More

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Fantastic Customer Service! From the minute we walked in the door we were treated with professional and courteous service. Flash, aka Jeff Flaishans, listened to exactly what we From the minute we walked in the door we were treated with professional and courteous service. Flash, aka Jeff Flaishans, listened to exactly what we were looking for, searched Texas to find an exact match, and asked for the opportunity to buy our old car. We received top dollar for our trade in, a lower APR than we had found ourselves, and some nice extras we weren't expecting. Best car purchase we've ever experienced! More

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The best dealership and salesman in DFW!! Christopher Krause made leasing a vehicle such an easy and enjoyable experience! I’m a customer for life at 5 Star Ford because of him! Christopher Krause made leasing a vehicle such an easy and enjoyable experience! I’m a customer for life at 5 Star Ford because of him! More

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Amazing Sam Packs Five Star Ford at Carrollton helped me find the perfect vehicle under my budget. Thanks to a good friend/coworker Missy Weber who referred m Sam Packs Five Star Ford at Carrollton helped me find the perfect vehicle under my budget. Thanks to a good friend/coworker Missy Weber who referred me to Reuben Krause. A huge thank you to Rueben, Todd, Joseph and David for helping in making this happen. :) More

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BEST CAR BUYING EXPERIENCE EVER Recently bought one of my dream cars - a blue Ford Mustang GT. Chris Krause and the team at Five Star Ford went above and beyond to make this the bes Recently bought one of my dream cars - a blue Ford Mustang GT. Chris Krause and the team at Five Star Ford went above and beyond to make this the best car buying experience I've ever had. I had called Chris earlier in the morning to see if a certain car was in stock. We setup an appointment for a viewing later in the day. When I got there, Chris had the car outside waiting. Not once did Chris try and push the sale. Carlos made the financing experience simple and clear. All in all the service and experience I got at Five Star Ford has been amazing. More

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Thanks Jared Wingard Jared Wingard spent the time to ensure all of our questions were answered. He was assigned by Erick Perez. They both did an outstanding job Jared Wingard spent the time to ensure all of our questions were answered. He was assigned by Erick Perez. They both did an outstanding job More

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Thoroughly Satisfied The fact that this new vehicle purchase is the third one we have made at this dealership reflects our satisfaction with their excellent service. My wi The fact that this new vehicle purchase is the third one we have made at this dealership reflects our satisfaction with their excellent service. My wife and I appreciated the way the people we dealt with found and delivered what we wanted. More

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