Rhett Valentine | Page 2

Norm Reeves Honda service department does a great job on getting your vehicle in and out as fast as possible getting your vehicle in and out as fast as possible More

by Elmotownsend009 Verified Customer Verified Customer

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Zackary was a great help as usual. Thank you so much to tech and to cafe for delicious food! Thank you so much to tech and to cafe for delicious food! More

by GF Verified Customer Verified Customer

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I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.36. The invoice even said the backup mirror passed the report. Norm Reeves Honda blamed my camera for going out because of a toll tag that was not on anything to cause this. It’s all they could come up with. But there’s money for Norm Reeves Honda in repairs. About a month later there was a recall on the same description of what I told them happened to my Honda Pilot. Honda said to have them respond to it and I went back in good faith because that repair guy was no longer there. They repaired the recall at no charge and got another $1400ish for doing the maintenance on it. They sent in documents to get the money back from Honda. Neither Honda or Norm Reeves Honda refunded me for the recalled repair that I paid for. What happened was, the vehicle worked again without the recalled part fixed initially because there was a hard reset done to recalibrate the new unneeded mirror and windshield they charged me for. His reply when I told him initially that’s not what it is was, “Well does it work?” So, after 14 years of being a Honda owner, I’ll never own another one. Good bye crooks. Richard Linnard was the GM that helped fail me. He quit taking my calls and texts. When I just went to finish the survey, it appears Rhett Valentine is actually with them still. They lied about that as well. To my face. Y’all are betting a thousand. More

by Tammy Verified Customer Verified Customer

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Great Place to be at was very happy with customer service and the way they took carw of my car and the way they took carw of my car More

by musabsiddiqi Verified Customer Verified Customer

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Scott our service advisor was great, upfront and honest about everything. Everyone there is always very nice and friendly to us about everything. Everyone there is always very nice and friendly to us More

by Vmccli Verified Customer Verified Customer

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My car was returned to me damaged and filthy. I contacted several mangers (Elizabeth and Tim) about the situation with pictures of the damage (via phone and email), but I have yet to receive a re I contacted several mangers (Elizabeth and Tim) about the situation with pictures of the damage (via phone and email), but I have yet to receive a response regarding a resolution. My experience with this service department has been awful. More

by Lady Baylor Verified Customer Verified Customer

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Appointment was easy and the text message service was able to work smoothly.Tristan was terrific and extremely helpful as well able to work smoothly.Tristan was terrific and extremely helpful as well More

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Had a great experience! Excellent Service! New Advisor was nice and professional! Thank You Matthew Burch best to you! Excellent Service! New Advisor was nice and professional! Thank You Matthew Burch best to you! More

by Sylvia.A.Carder Verified Customer Verified Customer

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The service advisor was very polite and knowledgeable. He made sure that my vehicle was up to date on all services. He made sure that my vehicle was up to date on all services. More

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I received Great service as the management team and advisor was very accommodating and knowledgeable. advisor was very accommodating and knowledgeable. More

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