Rhonda Cook | Page 3

I am 2 months new to Florida and I visited this dealership for the first time for my 40,000 miles checkup a couple days ago. I have a 2022 Toyota and they advised me that I needed to have a cabin f dealership for the first time for my 40,000 miles checkup a couple days ago. I have a 2022 Toyota and they advised me that I needed to have a cabin filter changed. At first I was hesitant but then when they showed me what was in my cabin filter I was astounded! A rodent had gotten into my car and decided to take up House and all the evidence was in the cabin filter including part of a mouse, acorns and Pine needles. This should’ve been found at the 30,000 mile check up where I used to live in Virginia. Since purchasing the car, I made sure I took my car into the dealership at every required checkup since I purchased a car. When the dealership here in Florida looked at my notes from my visits at the dealerships in Virginia they noted that the cabin filter had never been checked or replaced since I purchased the car in 2022. If it weren’t for this dealership checking the cabin filter, I would not have known. I was even smelling something bad in my car for quite some time, for example urine, but never know where it coming from. I’m grateful for this dealership for doing their job. If this review permitted me to upload a picture I would certainly do that because the cabin filter was disgusting. Thank you Phillips Toyota for doing a great job! More

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I had an oil change. It went quickly. Service was expensive but good. I was satisfied. It went quickly. Service was expensive but good. I was satisfied. More

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Rhonda has been my service advisor for over 13 years. She does an excellent job. She is personable, sincere and professional.She explains in detail all the work that is being done and any work that may b She does an excellent job. She is personable, sincere and professional.She explains in detail all the work that is being done and any work that may be suggested. More

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The staffs was very professional and service was fast just bring down the costs little bit just bring down the costs little bit More

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Great service and parts department here. Excellent service and excellent high quality parts as always. Excellent service and excellent high quality parts as always. More

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Rhonda Cook took care of us and advised us accordingly. The auto was ready right on schedule and we appreciate this very much. The auto was ready right on schedule and we appreciate this very much. More

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I was impressed with the personal service. It has greatly improved since my last visit. It has greatly improved since my last visit. More

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Great experience. Rhonda was very clear on what work was going to be performed and how long it would take. When completed she went over everything with me, walked me t Rhonda was very clear on what work was going to be performed and how long it would take. When completed she went over everything with me, walked me to my car to insure my dash display was set up the way I wanted. Excellent customer service. She sets the bar high which I appreciate. More

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Phillips Toyota Service department is fantastic and great experience. The staff goes above and beyond to give the best experience. Nick Parody my Advisor is top notch in every aspect of my service and brake experience. The staff goes above and beyond to give the best experience. Nick Parody my Advisor is top notch in every aspect of my service and brake work done by Nick the service technician who did the work in a quality way and timely not too long. They really treat you like family. Never have I seen a dealership like Phillips Toyota Leesburg, FL SERVICE DEPARTMENT. Rate them 10 stars! More

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The only downer was the older courtesy van has air-conditioning needs & it was insufferable in the heat yesterday. Fix that ASAP or replace the van—- NOT a good repetitive of the dealership. air-conditioning needs & it was insufferable in the heat yesterday. Fix that ASAP or replace the van—- NOT a good repetitive of the dealership. More

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