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Rich Johnson
1,638 Reviews
Rich Johnson has been in the auto industry for over 40 years and with Subaru for over 18. He has been married for 22 years to his beautiful wife Donna. As a Connecticut resident, he knows his Subaru will get him through our tough winters. Also, as an avid dog lover, his favorite Subaru is the Outback because it has lots of room in the back for his dogs! He loves being part of the Brewster Family and his door is always open to customers for any questions, concerns or to share dog pictures. Just don't get him started on his favorites: The Sopranos, The Yankees, his favorite bands Eagles & Steely Dan, Sinatra, old movies...or trains!
Read moreDealership Experience
10 yrs, 9 mos
Industry Experience
42 yrs, 7 mos
Languages Spoken
English
1,638 Reviews
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1638 Reviews of Rich Johnson
October 02, 2024
Overall, I love the people at Brewster Subaru! I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! T I’ve had many good experiences there, with Rich (finance) Mitch (sales) Nelson (GM), Patrick (mgr) Danny (service) Jack (service) and many others! They are helpful, and make the car buying experience great… I haven’t had the best luck with my car though. I had purchased a 2016 Crosstrek at Brewster, that I ended up trading in to get a CPO 2020 Legacy, Mag grey VIN 4S3BWAN6XL3027154 on 2/1/22. I have NEVER had so many ongoing issues with any vehicle ever like this, especially one that was 2 years old!!!!! January 2023, it started to give me issues, random not starting, leaving me stranded to wait for roadside assistance, driver focus would constantly alert me to stay alert even when I was seated in a parking lot with the car on, keep my eyes on the road, hands on the steering wheel, if I was heading one direction the speed limit signs would say 35mph, opposite direction 55mph. It spent WEEKS in the shop at Brewster in January, February, March, April and August 2024. I had contacted Subaru corporate in August they were incredibly not helpful told me to contact the NYS Attorney General… At my end, and after 9 weeks of them unable to “duplicate the problem” I was given an opportunity to have the dealer buy back my Legacy. I went and finalized the paperwork on 9/26/24, and this particular vehicle is now for sale in their lot! 🚨Be aware!🚨 The car is 4 years old, not even 90,000 miles on it! I had high hopes that it wouldn’t be resold… I didn’t have buyers remorse after 11 months! That car had everything I wanted in it! Unfortunately, it was VERY UNRELIABLE, my car shouldn’t leave me stranded when I drive into town! More
by jen76
Other Employees Tagged: Nelson DeMelo, Patrick Larson, Danny Gomes, Christine Bates, Jack McCaffrey , Mitch
October 02, 2024
I suppose it speaks for itself that this is the 5th car I've purchased from Brewster Subaru over the years. Once again I found the experience very rewarding with knowledgeable and friendly service from all I've purchased from Brewster Subaru over the years. Once again I found the experience very rewarding with knowledgeable and friendly service from all those who assisted me with this purchase. There is definitely a human connection there and I would recommend Brewster Subaru to anyone looking to purchase a car. They have a great service department as well. More
by gridly
Other Employees Tagged: Anthony Pilla, Michael (Barone?)
October 02, 2024
This was the beyond the top customer service that I have ever experienced at a car dealership. ever experienced at a car dealership. More
by JR
Other Employees Tagged: Patrick Larson , Alfredo Delgado
October 01, 2024
I came to Brewster Subaru because my friends recommended them. i searched the other local ones and liked what i read about them beside my friends recommendations them. i searched the other local ones and liked what i read about them beside my friends recommendations More
by jachivily
Other Employees Tagged: Connor Stroh,
September 28, 2024
I appreciated all the help Rich gave to me to purchase my car in one day. car in one day. More
by kdrensek
Other Employees Tagged: Mitchel Pollak
September 28, 2024
Was a great experience working with Rich. He was competent, knowledgable, reassuring. No pressure, no stress, no nonsense and just a great guy to work with. He was competent, knowledgable, reassuring. No pressure, no stress, no nonsense and just a great guy to work with. More
by RandyH-Hudson Valley
Other Employees Tagged: Joseph Parubi
September 27, 2024
The dealership was clean and everyone in there was very respectful. My salesman laid out all the options clearly so I could make the best choice. respectful. My salesman laid out all the options clearly so I could make the best choice. More
by gernertb03
Other Employees Tagged: Mitchel Pollak
September 22, 2024
Have just leased my 7 Subaru. I would not drive any other vehicle thanks for everything I would not drive any other vehicle thanks for everything More
by mjm98248
Other Employees Tagged: Mitchel Pollak , Rich Johnson
September 19, 2024
Excellent service. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. Competent knowledgeable pleasant and very helpful people. They are there for you in any way they can help you. More
by mijo2811
Other Employees Tagged: Mitchel Pollak, Danny Gomes
September 17, 2024
Andre was exceptional help from figuring out what options we wanted to the licensing. We purchased here but are out of state residents and our state had some sort of issues with title. We also had options f we wanted to the licensing. We purchased here but are out of state residents and our state had some sort of issues with title. We also had options for where to purchase and Brewster gave us the best price. We are on our 7th Subaru and Brewster also has the best service department in a 2 hour circumference. More
by crosstrek
Other Employees Tagged: Andre Reid
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