Dealer Reviews
Cars for Sale
Dealer Log In
Richard Klaben
940 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 7 mos
Industry Experience
52 yrs, 8 mos
940 Reviews
Write a Review
940 Reviews of Richard Klaben
April 25, 2017
Klaben - Best service center ever I am currently driving my 6th purchase/lease from Klaben. Their sales and service teams are the best and Klaben is the only dealership I consider when I am currently driving my 6th purchase/lease from Klaben. Their sales and service teams are the best and Klaben is the only dealership I consider when looking for a new vehicle. They always make me feel like a VIP and Klaben is the only place I will take my car/suv for service. Klaben is customer friendly in every way and I would recommend them most highly. More
by edwardniam
Verified CustomerOther Employees Tagged: Mona Crooks, Christine Klaben, Jennifer Bowen , Doug Beavers
April 25, 2017
Experience at Klaben Ford I have bought 2 cars from klaben and the each time I received first class service. Chris Moldas was my salesman and he worked very hard to get me the I have bought 2 cars from klaben and the each time I received first class service. Chris Moldas was my salesman and he worked very hard to get me the best deal possible and unlike my past experience I didn't feel pressured to buy any car. For the first time, when I left the finance office I didn't feel like I had been stuck? up with a lot of things added on that I didn't want or need. The hospitality at this dealership is outstanding. All of the sales team will offer you beverages if they see you sitting while your salesman is away. I will continue to refer friends and relatives to Chris. More
by CRICHMOND1740
Other Employees Tagged: Chris Moldas , Terry Baughman, Stephanie Slomberg
April 24, 2017
Great experience Everything about our purchase was great, from the minute we walked in the door till the time we left with our new car. Thank you Everything about our purchase was great, from the minute we walked in the door till the time we left with our new car. Thank you More
by Fatdinkus
Other Employees Tagged: Christine Klaben , Doug Beavers
April 21, 2017
By far the best car buying experience I have had. Buying a car can be very stressful. It’s a huge decision. Especially in my case as I had not purchased a car in 11 years. There are a tremendous amou Buying a car can be very stressful. It’s a huge decision. Especially in my case as I had not purchased a car in 11 years. There are a tremendous amount of dealerships and options on the market. We all know there is a car sales men stereotype of being shady, only interested in a sale and treating the consumer like a number. Matt very clearly redefines this stereotype in truly treating the consumer like a person first. As well not many owners go out of their way to meet and talk with the consumer. I appreciate the time Rich took with me. Matt was prepared with keys, ready to show me several vehicles. Matt clearly paid attention to our phone conversation as to what I wanted in a vehicle and didn’t want, as he only showed me the vehicles he knew I would be interested in. He was thorough and patient in answering my questions. Of course he showed me (and eventually sold me) the 2014 Ford Explorer Limited. My overall experience with Matt, the dealership staff and Rich, as the owner, was by far the best car buying experience I have had. This has not only insured I will refer Klaben Ford to family and friends, but I will be back for years to come. I absolutely LOVE my new Ford Explorer! More
by wendicash
Other Employees Tagged: Jennifer Bowen , Matt Moyers
April 21, 2017
10/10 It was a great sales experience and tom was very helpful, it made my first car buying experience much easier and less stressful than it could of been It was a great sales experience and tom was very helpful, it made my first car buying experience much easier and less stressful than it could of been More
by brown.tony00
Other Employees Tagged: Tom Nicodemus, Stephanie Slomberg
April 20, 2017
Exceeded all expectations Upon researching many used vehicles on the internet and contacting the dealer, Buddy brought the vehicle to us in Delaware, Ohio. This was better than Upon researching many used vehicles on the internet and contacting the dealer, Buddy brought the vehicle to us in Delaware, Ohio. This was better than good service, P.R. etc. He was also very knowledgeable about that particular car. The few requested items needing attention were managed and the car was ready for pickup earlier than promised. The total cost was revealed from start to finish. No haggling was appreciated. More
by Steve Delaware
Other Employees Tagged: Richard "Buddy" Moore
April 19, 2017
Doug Carter and Stephanie in the finance office were great Doug Carter made a good experience out of a bad situation with my vehicle. I was treated very well and believe I received a great deal on my new car. Doug Carter made a good experience out of a bad situation with my vehicle. I was treated very well and believe I received a great deal on my new car. More
by mettlem66
Other Employees Tagged: Doug Carter, Stephanie Slomberg
April 19, 2017
Great Experience My overall experience was great. The staff was friendly, knowledgeable and I did not feel any pressure from the salesman. He listened to what I want My overall experience was great. The staff was friendly, knowledgeable and I did not feel any pressure from the salesman. He listened to what I wanted and found the right vehicle for me. In addition, the sales rep spent quite a bit of time on this as it was my first Ford purchased in my life. I have only ever driven GM products. More
by kmrowe918
Other Employees Tagged: Jennifer Bowen , Jeff Tetreault
April 18, 2017
GREAT! GREAT! DOUG CARTER,TERRY COLBERT,AND JENN WHO DID OUR PAPER WORK WERE ALL SO GOOD TO US . THEY EXPLAINED EVERYTHING TO US AND WE LEFT WITH A NEW FORD AND A DOUG CARTER,TERRY COLBERT,AND JENN WHO DID OUR PAPER WORK WERE ALL SO GOOD TO US . THEY EXPLAINED EVERYTHING TO US AND WE LEFT WITH A NEW FORD AND A SMILE ON OUR FACE. MY FAMILY HAVE BEEN DEALING WITH KLABEN FORD SINCE EARLY EIGHTIES WHEN TERRY WAS A YOUNG SALESMAN .HE STILL BELIEVES IN GIVING GREAT CUSTOMER SERVICE . More
by ronmcgarr
Other Employees Tagged: Jennifer Bowen , Doug Carter, Terry Colbert
April 15, 2017
very happy I couldn't of asked for better service. I did most of my deal through email. Rich was very prompt at getting back to me. This was probably one of the I couldn't of asked for better service. I did most of my deal through email. Rich was very prompt at getting back to me. This was probably one of the easiest car deals I have ever done. The prices, condition of vehicle (miles) were better than most other dealers. I really appreciated the personal service. Mike made sure I understood where everything was on my new car, called me the next day to make sure I didn't have any other questions, very friendly. I am extremly satisified and will definately tell my friends and family about Klaben Ford. More
by anbkrall
Other Employees Tagged: Mike Cooney, Stephanie Slomberg
