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Richard Klaben
Richard Klaben | Page 15
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
159 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 4 mos
Industry Experience
52 yrs, 5 mos
159 Reviews
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159 Reviews of Richard Klaben
January 06, 2018
Battery replacement I took my Jeep into Klaben Jeep to have my dead battery replaced. My battery was under warranty as I replaced it last year. First of all they had no t I took my Jeep into Klaben Jeep to have my dead battery replaced. My battery was under warranty as I replaced it last year. First of all they had no there that could check my battery and I had to leave my Jeep overnight. They did get me a loaner for the night. I told them I had guess coming in from out of state and that I needed my car ASAP. The next morning after they opened (7:00 AM) I called at 8:30 AM to see if they got my battery in my car. No. They finally called. me at 9:40 saying my car if finished. I asked about my warranty . He said being I bought my battery last year they take off 1 year of warranty, so I now have 2 full years of my warranty. I don't know if they thing all women are stupid or not, but assure you I am not. I told they I will not let this go. The 3 year warranty is 3 years. It wasn't my fault they put a defective battery in my Jeep. This is the second time that they have tried to cheat me as they tried to pull a shady practice on me when I had my Lincoln in there as well. I will go further up the food chain about trying to cheat me twice. Now I can't go any further because the service button won't work. I guess that is one way not to get a poor rating. More
by JMEADOWS9
Verified Customer
October 11, 2017
Easy purchase Have purchased several cars from another Chrysler dealer but could not get any service. After buying there I would take them to Klaben for service. I Have purchased several cars from another Chrysler dealer but could not get any service. After buying there I would take them to Klaben for service. I bought my new 2017 Cherokee from Klaben and just st I expected...an awesome experience. Thanks to Brian in F&I and Mr Klaben and Chuck the manager for the great deal. I’ll be back. More
by Papa1
Other Employees Tagged: Jeffrey Beane, Brian Franklin
September 25, 2017
First oil change on new ram diesel Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend Service was as expected five star klaben has been the best service and customer oriented even if you don't buy your vehicle from there but I recommend buying your vehicle from there! I did but Pryor I did not and always took it there for service and they treated me like I did they are always customer first! More
by Ktm 300xc
Other Employees Tagged: Joe Hilliard , Nick Brandt, Brian Franklin
August 19, 2017
disappointed spent four days calling back and fourth to make a deal to get my payment where I needed it 1:30 pm on 8/18/2017 was going to pick up the jeep at 9:30 spent four days calling back and fourth to make a deal to get my payment where I needed it 1:30 pm on 8/18/2017 was going to pick up the jeep at 9:30 am the next day 8/19/2017. well 2 hours later on 8/18/2017 I get a call bad news the jeep sold to someone else. now I cant believe the finance manager didn't catch this two deals at the same time on the same vehicle. no apology at all. update as of 12:40 pm 8/19/2017 the vehicle that they said sold to someone else is still listed for sale. More
by kdf999
Other Employees Tagged: John Coco III, Kim Devlin, Brian Franklin
July 23, 2017
My New Jeep My experience at Klaben this time around was the same as it is every time I go in - fantastic. The employees are friendly, helpful, and accommodating My experience at Klaben this time around was the same as it is every time I go in - fantastic. The employees are friendly, helpful, and accommodating, and when I'm in there they make me feel like I am the most important person in the room. I would recommend Klaben to anyone in the market for a new car or any kind of service that their current car requires. 10/10 More
by leo1234
Other Employees Tagged: Justin L. Bolen , Kim Devlin
March 24, 2017
Fantastic Klaben has always been the place I get my vehicles. They always have excellent service and can meet me in the middle and usually work out a great deal Klaben has always been the place I get my vehicles. They always have excellent service and can meet me in the middle and usually work out a great deal. Gilbert was my salesman and I would recommend him to anyone wanting a new vehicle! Thank you Klaben for my favorite new ride yet! More
by Nina13
Other Employees Tagged: Steve Stephens , Kim Devlin, Gilbert Perrin
March 21, 2017
New Jeep from Klaben Dealing with Klaben is so easy and straight forward. Our sales rep Justin B went above and beyond getting us a great price and showing us all the fea Dealing with Klaben is so easy and straight forward. Our sales rep Justin B went above and beyond getting us a great price and showing us all the features. More
by Susan M
Other Employees Tagged: Justin L. Bolen , Kim Devlin
February 18, 2017
Very satisfied Our salesman..Ken...was extremely professional courteous and listened to our needs and presented options that caused us to make a purchasing decision Our salesman..Ken...was extremely professional courteous and listened to our needs and presented options that caused us to make a purchasing decision that day. We were very comfortable with the no pressure environment and were overall very impressed. More
by grandma44203
Other Employees Tagged: Brian Franklin, Ken Schwickrath
February 10, 2017
Same Jeep, New year Got into a wreck with a jeep we got from them and they put us in a brand new one with no issues at a better rate. Got into a wreck with a jeep we got from them and they put us in a brand new one with no issues at a better rate. More
by Chasebud420
Other Employees Tagged: John Coco III, Brian Franklin
January 12, 2017
Bryan seidita Gary was awesome to work with. For buying my first new vehicle I was pretty nervous but he made me feel a lot better about finally going through with Gary was awesome to work with. For buying my first new vehicle I was pretty nervous but he made me feel a lot better about finally going through with the process and I couldn't be happier More
by Atidies5
Other Employees Tagged: Joe Hilliard , Gary Damis, Brian Franklin
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