Richard LaRussa | Page 3

Toyota of Scranton responded

KILEENA328, Thank you for your fantastic feedback! We’re thrilled to hear that you had an amazingly easy and stress-free car buying experience with us. Making the process as simple and enjoyable as possible is our goal, and it’s wonderful to know that we succeeded. Your satisfaction is our top priority, and we couldn’t be happier to have met your expectations. If you need anything else or have further questions, please don’t hesitate to reach out. Enjoy your new car! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

NICKY.CALLENDER, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nikki provided you with fantastic service and kept you well-informed throughout the buying process. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

BEEF2988, Thank you so much for your continued trust and loyalty in choosing Toyota of Scranton for your leasing needs. We're thrilled to hear that you and your family have loved each vehicle you've leased from us. It's wonderful to know that Jordan has consistently provided you with transparent, friendly, and professional service, helping you find the perfect truck at the right price. We greatly appreciate your strong recommendation and kind words about our financial department. Your satisfaction is our top priority, and we're delighted to be part of your tradition in finding reliable and enjoyable vehicles. We're looking forward to seeing you again for your next lease! If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

SEAMANSPILOT, Thank you for your positive review! We're thrilled to hear that you found our customer service excellent and that we were able to offer you a great deal. If you need any assistance in the future, we're always here to help. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DIG2MOM, Thank you for sharing your 5-star experience with us! We are delighted to hear that George, Hannah, John Kozak, Mr. LaRusso, and Technician Jose provided outstanding service and made your visit exceptional. It's wonderful to know that their efforts made your purchase of the new Tundra a memorable one. Your willingness to drive an hour for our service is incredibly appreciated. We look forward to continuing to provide you with excellent service in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear Michael Masci, Thank you for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that you had a great and relaxed purchasing experience with our team. Providing friendly, helpful, and courteous service is always our top priority, and we're delighted to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear ALLYMARIEE143, Thank you for sharing your positive experience with us! We're thrilled to hear that your sales representative provided amazing and patient service, and that our team went above and beyond to ensure you left with keys in hand. Your recommendation means the world to us! If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your support and look forward to assisting you in the future at Toyota of Scranton! Best regards, Toyota of Scranton Management Team

Toyota of Scranton responded

GGTALL, Thank you for taking the time to share your feedback regarding your recent experience with George and Matthew at Toyota of Scranton. We truly appreciate hearing from our valued customers. We are delighted to hear that your interaction with George and Matthew was a positive one. Providing excellent customer service and effective communication are core values here at Toyota of Scranton, and we are thrilled to learn that they were reflected in your experience. Your satisfaction is our top priority, and we are committed to maintaining the high standards that you have come to expect from us. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best Regards, Sales Team Toyota of Scranton