Richard LaRussa | Page 4

Toyota of Scranton responded

Dear SHING_KING, Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our environment and facilities well maintained, and we're delighted that our staff was helpful during your visit. Providing excellent customer service and product knowledge is something we take pride in. At Toyota of Scranton, we strive to offer the largest selection of inventory to meet our customers' needs, and we're glad to know that you found what you were looking for. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to serving you again soon! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

JBLARSEN, We're genuinely sorry to hear about your disappointing experience with our service department. It's certainly not the level of service we aim to provide. We understand the frustration that can arise when repairs take longer than expected and when incorrect parts are ordered. We deeply apologize for any inconvenience caused and understand the frustration of having to involve your insurance. Rest assured, we take your feedback seriously and will investigate the matter to prevent such issues from recurring in the future. Please feel free to reach out to us directly so we can discuss this matter further and work to make things right. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns. Regards, Mary Jo Preno Vice President of Guest Experience 570.702.8776

Toyota of Scranton responded

Dear Michael Masci, Thank you for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that you had a great and relaxed purchasing experience with our team. Providing friendly, helpful, and courteous service is always our top priority, and we're delighted to know that we were able to meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We truly appreciate your business and hope to have the opportunity to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear ALLYMARIEE143, Thank you for sharing your positive experience with us! We're thrilled to hear that your sales representative provided amazing and patient service, and that our team went above and beyond to ensure you left with keys in hand. Your recommendation means the world to us! If you ever need anything else or have any questions, don't hesitate to reach out. We appreciate your support and look forward to assisting you in the future at Toyota of Scranton! Best regards, Toyota of Scranton Management Team

Toyota of Scranton responded

GGTALL, Thank you for taking the time to share your feedback regarding your recent experience with George and Matthew at Toyota of Scranton. We truly appreciate hearing from our valued customers. We are delighted to hear that your interaction with George and Matthew was a positive one. Providing excellent customer service and effective communication are core values here at Toyota of Scranton, and we are thrilled to learn that they were reflected in your experience. Your satisfaction is our top priority, and we are committed to maintaining the high standards that you have come to expect from us. If there is anything further we can assist you with or if you have any additional feedback to share, please do not hesitate to reach out. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best Regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear HINDMARSHPAUL, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with Toyota of Scranton was positive from start to finish. Providing exceptional customer service is our top priority, and we're delighted that our staff was able to assist you effectively and pleasantly throughout your visit. Your satisfaction is incredibly important to us, and it's rewarding to know that we met your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much for taking the time to share your wonderful experience with us, DKELLY0003! We are thrilled to hear that your visit to Toyota of Scranton was the best car dealership experience you've ever had. Providing exceptional service and creating a positive environment for our customers is our top priority, and we're delighted to know that we've succeeded in earning your future business. We look forward to serving you again and continuing to exceed your expectations. If you ever need anything in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

SPILEGGI18, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with us at Toyota of Scranton. Providing excellent service and ensuring our customers feel valued and supported throughout their buying experience is our top priority. It's fantastic to hear that all the team members you encountered were not only extremely nice but also knowledgeable. We're proud of our dedicated staff who go above and beyond to make sure every customer's needs are met and questions are answered. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear Cemdesign, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found Toyota of Scranton to be one of the nicest dealerships you've ever visited, regardless of brand. Maintaining a well-kept, clean environment and ensuring our customers feel respected and supported is always our priority. We're delighted to hear that your salesman provided you with a great experience from start to finish, with constant updates and a smooth process. We understand that the car-buying experience has evolved, and we're glad that our team was able to adapt and provide you with excellent service. Transparency and efficiency are crucial to us, and we're pleased to hear that our finance department was able to provide that for you. Thank you for choosing us, and we're honored to have earned your trust. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

Dear AEROSMITH71, Thank you for sharing your experience with us! We're thrilled to hear that Ahmad provided you with wonderful service during your car purchase. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we hope you enjoy your new car! Best regards, Toyota of Scranton Team