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Richard Sanchez
Richard Sanchez at Norm Reeves Honda Superstore North Richland Hills

Richard Sanchez

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
53 Reviews
4.7

53 Reviews

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53 Reviews of Richard Sanchez

November 01, 2025

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Employee Rating

They didn’t put my splash guard on and it was making a horrible noise and started dragging on the ground More

by Sgaugiht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tommy the service shop manager

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Nov 05, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, we're sorry to hear that you're dissatisfied with your vehicle's splash guard installation. We always want our customers to feel confident in the quality of the work performed and would appreciate the chance to look into this situation for you. When it's convenient for you, please contact Richard Meneely, Fixed Operations Manager, at richard.meneely@normreeves.com. Thank you.  

Nov 05, 2025

Sgaugiht responded

This wasn’t a splash guard installation it was an oil change I had done and they didn’t hook it back up. I contacted the service manager about it and he told me to come back so they could see what was wrong but I didn’t know at the time what it was but when I arrived I asked for him and sat I. My car about 15 minutes and he just blew me off and didn’t acknowledge I was even there. When another guy came out and took my car I saw him sitting in his office just chatting away . That was the customer service I received. I had to go to a shop and they put tie straps on my car so I could get to Norm Reeves Honda . I also called and left a message afterwards with Mr. Richard Menelly but no return phone call from him either.

October 15, 2025

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Thanks Everyone for making my purchase easy. And providing the fastest service I ever had. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

That's excellent news, Sam! The team swooped in and made your car purchase feel like a heroic feat! Fast, efficient, and completely supportive, they ensured you left victorious in your new ride. We can’t wait to team up for the next adventure.

September 15, 2025

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Very friendly environment thr Advisor made sure I understood anything that was being dont to my car or wanted to be done. More

by Rileydurrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Michael Lindley, Michael Wright, Nate Franklin, Rhett Valentine, Tristian Rivas

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Sep 15, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly environment? Check! ✅ Advisor guidance? Double check! ✅ We’re so glad the team made your service experience easy and comfortable.

August 31, 2025

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Timely - courteous - knowledgeable Clean service area and waiting lounge, and breakfast area which is nice More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Timely service and a breakfast area? Sounds like we hit the trifecta: speed, smarts, and snacks. We’re glad the team and the space made your visit comfortable, Dave. Thanks for the lovely shout-out.

August 22, 2025

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My CRV had a very difficult issue to diagnose but the service department kept at it and eventually solved it. It took a handful of visits and a lot of manually intensive steps but they worked with Honda More

by dc.wagner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas

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Aug 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Your CR-V put us to the test, DC, but we love a challenge! Thanks for trusting us to see it through to the finish line.

July 17, 2025

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To be honest, I wasn't happy with the price, but it seems that the job was done and done right so I'm not going to complain. Just keep it honest and your business will continue to thrive. More

by robzerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 18, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Honesty is our policy, and we’re glad our team hit the mark. We appreciate your trust and promise to keep things transparent every time. Thanks for your feedback and for letting us earn your business!

July 15, 2025

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Employee Rating

Great customer service skills! Kept me updated on the status of my vehicle. No complaints on this service to my vehicle. More

by Guera331974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas

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Jul 16, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello! Keeping you in the loop is our specialty, so we’re thrilled you felt informed every step of the way. Thanks for the five stars, and let us know if you need anything else.

July 02, 2025

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Very professional and user friendly! They took very good care of us and we recommend them highly. More

by Wayne Cox
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza , Nick Edmonds

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Jul 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Wayne! Your recommendation just earned us bragging rights! We pride ourselves on making every visit smooth and welcoming, and it sounds like we hit the mark. Can’t wait to take care of you again!

June 24, 2025

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Employee Rating

Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good More

by binkybw23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Issac Moya, Mario Vasquez, Angel Flores, Frank Raja

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Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly faces + spot-on vehicle knowledge = our recipe for great service! We’re thrilled our team’s communication hit the mark. Looking forward to sharing more car care tips next time you’re here.

June 03, 2025

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Employee Rating

Great service, great timing! Will be back soon! Thank you so much for everything with my car! More

by dellandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Elizabeth French, Hannah Pearson, Michael Lindley, Nate Franklin, Rhett Valentine, Issac Moya, Angel Flores, Scott Gerlikoviski

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Jun 04, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you, Dellandra! Our crew is grinning ear to ear, knowing you felt our timing and service were spot-on. We can’t wait to have you back!

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