Richard Wong | Page 7

Thank you for your service. You were helpful with our issue. Very nice and thoughtful with us. You were helpful with our issue. Very nice and thoughtful with us. More

by LAURENKELLY99 Verified Customer Verified Customer

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Very clean, polite and professional staff. Reasonable prices for a dealership service department. They truly care about caring for your car the right way. Easy to get an appointment. Comfortab Reasonable prices for a dealership service department. They truly care about caring for your car the right way. Easy to get an appointment. Comfortable and clean waiting area with an assortment of coffee/ tea drinks and water. More

by RPALIVIDAS Verified Customer Verified Customer

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They back their work and any necessary corrections. Chad and Enza ensured everything is completed to satisfaction and always a pleasure to work with. Richard was helpful and followed up on the service Chad and Enza ensured everything is completed to satisfaction and always a pleasure to work with. Richard was helpful and followed up on the service status. The rental was great, convenient and a huge help allowing me to get to work while my car was in for repair. More

by Sclafani Verified Customer Verified Customer

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Appointment was on time. Everything was explained clearly to me and when I was done it was quick and pain free experience. Thanks to Richard Wong and Acura team. Everything was explained clearly to me and when I was done it was quick and pain free experience. Thanks to Richard Wong and Acura team. More

by WGMCCANN Verified Customer Verified Customer

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Chad is the best. The rest of the service staff is also great. I really appreciate the business and how they treat me. The rest of the service staff is also great. I really appreciate the business and how they treat me. More

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I always spend more money than I want to here, but at least the waiting area is comfortable. least the waiting area is comfortable. More

by AT.CFC.NYC Verified Customer Verified Customer

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Friendly. Professional. Helpful. Clean. Poor WiFi. Try hard. Did work quickly. Didn’t wash my car. Gave me a car wash certificate which I didn’t get yo use an Professional. Helpful. Clean. Poor WiFi. Try hard. Did work quickly. Didn’t wash my car. Gave me a car wash certificate which I didn’t get yo use and it has expired. More

by leslie.wollin Verified Customer Verified Customer

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They are professionally good and honest . I’ve been with him 15 years . I will be going to stay with another years I’ve been with him 15 years . I will be going to stay with another years More

by Kevin Verified Customer Verified Customer

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Initial invoice for the car had a $2k mistake (overcharge) on it. Car delivered without paid-for option due to wait for parts. Brought car for option installation, quoted 3 hours. Spent 8 hour (overcharge) on it. Car delivered without paid-for option due to wait for parts. Brought car for option installation, quoted 3 hours. Spent 8 hours in waiting room. Service dept cosmetically damaged car during installation. Had to wait another couple weeks for replacement parts. Dropped off car for fix of dealer-caused damage. Expected 1-2 days for fix. Took 8 days. During which time the loaner car they provided got scratched on the bumper. Charged $500 for loaner damage. If Rallye had delivered the car with the requested option, or had installed it properly the first time, OR had corrected their damage in 2 days instead of 8, the loaner car never would have been damaged. All Rallye's fault, but customer made to pay. Will not return. More

by karen4984 Verified Customer Verified Customer

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Always trying to give the best experience at a dealership where it is sales or service. where it is sales or service. More

by WORMSESQ Verified Customer Verified Customer

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