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Richard Wong
Richard Wong at Rallye Acura
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Richard Wong | Page 6

Service Advisor

Rallye Acura

1750 Northern Blvd
Roslyn, NY 11576

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4.8
169 Reviews
4.8

169 Reviews

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169 Reviews of Richard Wong

April 25, 2023

Dealership Rating
Employee Rating

The service department is sub-par. Not nice to customers, condescending, and they are unable to fix an issue the first time around. More

by Faith323232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kenny Persaud

Helpful 1
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Apr 29, 2023

Rallye Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Stefanie Horn (GM) 516-625-7070

April 04, 2023

Dealership Rating
Employee Rating

They are very efficient, and get the work done in a timely manner while waiting. More

by MFRANZMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Apr 05, 2023

Rallye Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rallye Acura, we look forward to having you as one of our valued customers for many more years to come! Charles Ludeman (SVC MGR) 516-625-7777

April 01, 2023

Dealership Rating
Employee Rating

Best place to go to for service and to buy a car Richard in service help me out in every way to get my car in tip top condition and Danny the best on the sales floor hands down I went in for an oil change c More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Park

Helpful
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Apr 01, 2023

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Filardo (GSM) 516-625-7070

March 21, 2023

Dealership Rating
Employee Rating

Enza and Kenny did a great job communicating with me and made the repair very easy. Thanks. More

by CRISZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Tammaro, Keeyoung Moon, Enza Comito, Kenny Persaud

Helpful
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Mar 22, 2023

Rallye Acura responded

It's great to hear that Enza and Kenny were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Acura! Charles Ludeman (SVC MGR) 516-625-7777

March 14, 2023

Dealership Rating
Employee Rating

I’m very satisfied and pleased with the service fro ralley Acura. Chad and the entire service staff are amazing to me. Very respectful and well mannered the entire team. More

by A.MOJICA64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Tammaro, Keeyoung Moon, Enza Comito, Kenny Persaud

Helpful
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Mar 15, 2023

Rallye Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Charles Ludeman (SVC MGR) 516-625-7777

March 10, 2023

Dealership Rating
Employee Rating

Great! Nice, quick and easy. Very accommodating and welcoming. Other dealerships should be jealous of this one! More

by DR. Fortune Cookie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Mar 13, 2023

Rallye Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Acura. Charles Ludeman (SVC MGR) 516-625-7777

February 11, 2023

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Employee Rating

The experience was not as good as when I purchased 3 other cars there.satisfactory More

by MZGRIFFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Tammaro, Keeyoung Moon, Enza Comito

Helpful
Report | Print
Feb 12, 2023

Rallye Acura responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Charles Ludeman (SVC MGR) 516-625-7777

January 31, 2023

Dealership Rating
Employee Rating

Acura has always providedExcellent customer service. It’s a pleasure working with this particular dealership More

by JJWONG8991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jan 31, 2023

Rallye Acura responded

Thank you for taking the time to leave us a review. Thank you again for choosing Rallye Acura; we look forward to having you as one of our valued customers for many more years to come. Charles Ludeman (SVC MGR) 516-625-7777

January 31, 2023

Dealership Rating
Employee Rating

Everyone from the top to the bottom regardless of their position is always there to help you. This is the first dealership that I've been to that I feel comfortable in and not like I am being ripped off. I More

by INDOLINI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Tammaro, Keeyoung Moon, Joe Filardo, Enza Comito, Kenny Persaud, Robert O'Connor, Stefanie Horn , Devin Budhram, Everyone in service dept

Helpful
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Feb 01, 2023

Rallye Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Charles Ludeman (SVC MGR) 516-625-7777

January 13, 2023

Dealership Rating
Employee Rating

Make an appointment come on time service takes you right in your check in you sit down you're waiting for your car watch a little TV have coffee within an hour you finished and you're out if it's a smaller More

by GOLDRAT1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enza Comito

Helpful
Report | Print
Jan 15, 2023

Rallye Acura responded

Thank you for choosing Rallye Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Charles Ludeman (SVC MGR) 516-625-7777

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