Rick Finney | Page 19

Best service department I have ever done business with. Prompt, courteous, professional service. Every service done in a timely manner, and done right the first time! Prompt, courteous, professional service. Every service done in a timely manner, and done right the first time! More

by gheidenstrom Verified Customer Verified Customer

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Service guy was very thorough, knowledgeable and friendly. Service was very timely. Waiting area was clean and plenty of seats. There’s nothing else I’d change friendly. Service was very timely. Waiting area was clean and plenty of seats. There’s nothing else I’d change More

by MANSON14 Verified Customer Verified Customer

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The service at Denooyer was great. I booked my appointment through the my Chevy app and for some reason it did not show up on Denooyer’s computer on the day of service. They still got me in and do appointment through the my Chevy app and for some reason it did not show up on Denooyer’s computer on the day of service. They still got me in and done with no problem. More

by dinomitsios Verified Customer Verified Customer

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Quick and professional service. Service team knows what they are doing and are very friendly and professional. Waiting area is comfortable but if you don't want to wait plenty of places to walk to. they are doing and are very friendly and professional. Waiting area is comfortable but if you don't want to wait plenty of places to walk to. More

by WINCHELLN Verified Customer Verified Customer

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It was a timely response to my inquiry, the .work was completed to my satisfaction and the price for the service was fair. More work was offered then was necessary but I wasn't pressured. completed to my satisfaction and the price for the service was fair. More work was offered then was necessary but I wasn't pressured. More

by MCIOFFI2 Verified Customer Verified Customer

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Not happy with the service department. I am a longtime customer with many purchases. I tried speaking with upper management for a resolution. I was told they were not available. customer with many purchases. I tried speaking with upper management for a resolution. I was told they were not available. More

by JDOLINSK Verified Customer Verified Customer

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Great working with Agency. Over the years I have not experienced a moment of discomfort with this Agency, regarding my services and timing. Extremely reliable and dependable, wi Over the years I have not experienced a moment of discomfort with this Agency, regarding my services and timing. Extremely reliable and dependable, with prompt services and waiting time. Thank You More

by WILLO65 Verified Customer Verified Customer

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Awesome I would like to say that the entire staff at DeNooyer are very kind & professional. I would highly recommend the sales & service department to all. I would like to say that the entire staff at DeNooyer are very kind & professional. I would highly recommend the sales & service department to all. More

by jaygoyer Verified Customer Verified Customer

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Worst dealership around. Ill never be back. Don't waste your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even th your time. Brought my equinox there 4x for service everytime there was an excuse. The first time supposedly the part was damaged upon arrival even though the previous day they told me I was good to come in the following day apparently nobody ever check the part to see if it was damaged it was. I dropped my vehicle off there and took a uber home only for them to call me back up and tell me to come get it so I took another Uber there and pick my car up. Of course I wasn't reimbursed for any of this which is fine and mistakes happen but the level of incompetence that I seen that the service department is second to none. So they told me they would order a new part and I would be there in a week or so. Flash Forward a month later I have to call them and they conveniently telling me that the part had arrived the previous day so the girls set me up an appointment for the following day when I showed up for the appointment they now tell me they don't have the part and they don't know why she made an appointment. Needless to say I was highly upset that this was the second time I got dragged out of my house during the pandemic for no reason. I contacted the service manager and let him know about what happened he told me they would send some guys out to pick up my vehicle install the part and drop it back off and fill my gas tank for my trouble cool seems like a nice gesture after two times of coming out for no reason during the pandemic. A couple days later they pick up my car bring it to the shop only to call me back up couple hours later and tell me that they ordered the wrong part it's for the passenger side when we need the driver side. You can't make this up. So now they tell me they want to keep my car for a couple days and that they'll give me a loaner car here I go again into the lift to go pick up a loaner car. I pick up the loaner car then they called me a couple days later and say that my car is supposedly ready. When I went to pick up my car I open my car door first thing I noticed a piece of Steel sticking out of my seat they never put my seat back together correctly. They were also supposed to fill my gas tank as a courtesy so I said let me turn my car on and say I did and when I did I found my gas tank still be empty like I have given it to them. I called the dude John who I was working with I need apologizes and tries to bribe me with a couple of oil changes like I don't want loyal changes I just want my seat fixed and the gas in my car that you said you guys were going to put in it. So I then end up being stuck there for about another 40 minutes why they try to fix and do what were already supposed to been done. I tried to speak with the service manager that day supposedly he was busy and he never called me back even after this final round of terrible service and as if it couldn't get any worse let me tell you it did. For when I got in my car I started driving down the road I immediately realized that whatever they had replaced on my seat was not the problem and that the problem still existed with the seat so after all my trouble during a pandemic I may add they still never fixed the problem. They got me a new seat frame for my seat I don't believe that was ever the problem I believe that one of the motor Hydraulics was bad. They have the worst service department the worst service in general that I've ever experienced in my 40 years on this planet. I highly recommend anybody in the market for a new car not ever go there in your life unless you want to be aggravated to the point of no return. More

by Joe Ahrent Verified Customer Verified Customer

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Great G R E A T G R E A T G R E A T G R E A T G R E A T G R E A T G R E A T G R E A T G R E A T G R E A T More

by FALKNERELIJAH.FALKNER Verified Customer Verified Customer

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