Rick Finney | Page 20

Loyalty nonexesitent Terribly dissatisfied. Service to Sales, showed no loyalty to the fact I bought many vehicles from you. Service didn't back up their parts and sales Terribly dissatisfied. Service to Sales, showed no loyalty to the fact I bought many vehicles from you. Service didn't back up their parts and sales gave embarrassing offers. I will certainly take my families business else where. I feel it necessary to put out a notice to all my many union affiliates that they my want to look elsewhere when purchasing a vehicle. To save them the time and aggravation that I experienced. More

by TETY7695 Verified Customer Verified Customer

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Everything is great as always. Never a complaint. Thanks again for a job well done, especially during these difficult and oftentimes uncertain times. Unwavering support. Always. Thanks again for a job well done, especially during these difficult and oftentimes uncertain times. Unwavering support. Always. More

by JOHNSON.TERENCE6 Verified Customer Verified Customer

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Excellent personable service The service is done right the first time every time. Personable service writers & my vehicle always comes back clean & correctly serviced. I highly r The service is done right the first time every time. Personable service writers & my vehicle always comes back clean & correctly serviced. I highly recommend this Dealer for sales & service. More

by gheidenstrom Verified Customer Verified Customer

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Powertrain Warranty Repair. I had a problem while in Florida. That dealer told me it was not covered under the powertrain warranty. They gave me an estimate for over $1200.00. I I had a problem while in Florida. That dealer told me it was not covered under the powertrain warranty. They gave me an estimate for over $1200.00. I declined the repair there. I called Rick Finney on the way home and explained my problem to him. Rick stated that it most certainly was covered under warranty. Dwane Lockrow took care of it upon my return to NYS under warranty. Thank you. More

by tadh Verified Customer Verified Customer

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The staff was very helpful in providing information and a great deal for my repair. The only problem was when I called to see how much longer it would be I didn’t get a call back. great deal for my repair. The only problem was when I called to see how much longer it would be I didn’t get a call back. More

by caseylynnpelton Verified Customer Verified Customer

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I had a very professional time with the worker there. The. Service was fast I needed to get a lona and the guy that works in that dept was great The. Service was fast I needed to get a lona and the guy that works in that dept was great More

by LJSN36 Verified Customer Verified Customer

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Quick check-in for my oil change. The service advisor explained I would get a tire rotation because it was included. Nice touch. He came and got me after they were done and explained the entire rotatio explained I would get a tire rotation because it was included. Nice touch. He came and got me after they were done and explained the entire rotation wasn't done because they left the better tires on the front. I can't rate him because he never introduced himself and his picture is missing. I'll rate them all mid-range. More

by MCNAUGHTON68 Verified Customer Verified Customer

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As always service is exceptional. Very friendly and knowledgeable staff. The wait time was very short which I much appreciated. I would recommend this dealership to others knowledgeable staff. The wait time was very short which I much appreciated. I would recommend this dealership to others More

by Doma Verified Customer Verified Customer

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Consumer Beware This review is long overdue. I was a long time customer of DeNooyer Chevrolet. Everything was great...until it wasn't... In December, 2016, I rec This review is long overdue. I was a long time customer of DeNooyer Chevrolet. Everything was great...until it wasn't... In December, 2016, I received repairs on my 2011 Chevrolet Avalanche’s front differential. At the time of the repair, I had requested the damaged front differential be replaced with new parts in order to extend the warranty of the repair. I was informed that the replacement parts were obsolete and a rebuild would be necessary. In April, 2018, I took my vehicle to NorthStar Chevrolet located in Clifton Park, NY for routine maintenance. Typically, all service is handled by DeNooyer Chevrolet (whom I purchased the vehicle from), but DeNooyer Chevrolet was unable to accommodate my last minute request for service and NorthStar Chevrolet was. Upon completion of the repairs, and having the vehicle in my driveway for a couple of days, I discovered an oil leak. I returned the vehicle to NorthStar to ensure the oil reservoir wasn’t just overfilled, or the oil filter wasn’t fully tightened. NorthStar Chevrolet informed me the oil leak was coming from the front differential. They indicated they wouldn’t know the nature or cause of the leak until they could take the front differential apart. I asked them to proceed with diagnosing the problem, but not to proceed with the repair because I wanted to speak to DeNooyer if the repair needed was extensive. NorthStar called me back and indicated the damage to the front differential was due to a bad repair performed by DeNooyer. DeNooyer neglected to install the shaft bearings during the assembly. This has resulted in damage to the shaft. NorthStar has indicated an estimated $1400.00 for repair. I called DeNooyer Chevrolet to see if there was anything they could do to help given the damage was done due to a faulty repair. DeNooyer’s Service Manager indicated that because the repair was performed more than 12 months ago (16 months to be exact), it was out of warranty and there was nothing they would do. At this point, I called GM for assistance and filed a complaint. After nearly 2 weeks of back and forth with the GM service representative, she indicated that DeNooyer Chevrolet was unwilling to assist and that GM is unable to assist, because the dealerships are independently owned. The only reason the repair lasted 16 months was because I was advised not to use 4 wheel drive unless absolutely necessary. It was a mild winter and there wasn't a need to use 4 wheel drive... In the end, it cost me an additional $1500 to make the same repair. A repair that was necessary because DeNooyer Chevrolet neglected to INSTALL THE BEARINGS. Ultimately, I gave that business to NorthStar Chevrolet (who is unfortunately no longer in business). I keep hearing DeNooyer Chevrolet commercials about how it's a family run business, and you deal directly with the owner. I was never once able to speak to the owner regarding my concerns. More

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The guys in the service department got my car right in and even in this rough time they had my service done quick. Thank you so much Denooyer!! and even in this rough time they had my service done quick. Thank you so much Denooyer!! More

by adidasguy422 Verified Customer Verified Customer

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