Rick Shields | Page 13

Another excellent experience from Shields This was our seventh vehicle purchase from Shields, everyone involved was exceptional in their service. From Rick handling the sale to Teresa helping This was our seventh vehicle purchase from Shields, everyone involved was exceptional in their service. From Rick handling the sale to Teresa helping with the paperwork we could not ask for a more friendly and low key buying experience. We also enjoy Dale and William when we bring our vehicles in for service, they treat everyone in my family great and I never have to worry about any problems. We never look anywhere else when deciding to purchase a new or used vehicle, I look forward to future purchases from Shields due to their friendly, professional and caring service they offer my family and I. More

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Tell them what you want I was looking for a very hard to get 2016 Cadillac ELR. Greg Shields kept me informed as the weeks went by. He finely found one that was a GM lease I was looking for a very hard to get 2016 Cadillac ELR. Greg Shields kept me informed as the weeks went by. He finely found one that was a GM lease car and was able to buy it for me. I will ever be in his dept. So if they don't happen to have it in stock, as you can see they will get it for you. Bill Kreitzer Gibson City, IL More

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Worst dealership ever Not only do they sell crap, they won’t even treat you right on a trade you bought from them. They lie about factory warranties being still valid, and Not only do they sell crap, they won’t even treat you right on a trade you bought from them. They lie about factory warranties being still valid, and The gm is spineless, petty and greedy. The gm is an arrogant jerk who thinks he is above customer service. I will never spend another penny at this dealership! Instead I bought from another local dealership and they treated me right! If you’re in the market, buy from Rick Ridings or Pilsons where customer service is superb! I just bought my 20th car so I know this to be true! More

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Completely satisfied! I had a great overall experience. My salesman George was respectful and receptive of my needs. George came in on his day off to ensure my expectations I had a great overall experience. My salesman George was respectful and receptive of my needs. George came in on his day off to ensure my expectations were met. The finance team and owner Rick were cooperative and fair. I felt respected considering I made the decision without my husband. I never felt pressured and left happy and satisfied. I would recommend this dealership and George for your next vehicle purchase. 👍🏻👍🏻 More

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No Pressure It’s refreshing to deal with a dealership that is not constantly pressuring you to buy. We were given several cars to choose from & elimated them down It’s refreshing to deal with a dealership that is not constantly pressuring you to buy. We were given several cars to choose from & elimated them down to our fav with the option of an over night Drive. Thanks to the Shields team More

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All around amazing people I went in to see about trading my car in. Everybody I talked with there was super nice! From Mark to George, to Rick and Greg, they answered my questi I went in to see about trading my car in. Everybody I talked with there was super nice! From Mark to George, to Rick and Greg, they answered my questions and helped me with finding the right vehicle. Thank you! More

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Great Experience Wonderful people to work with quick on getting back to you with answers. Able to get us a great loan. Van was in great condition. They take care of th Wonderful people to work with quick on getting back to you with answers. Able to get us a great loan. Van was in great condition. They take care of their vehicles. Thank you for all your hard work to help us to keep our family safe on the road. More

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Great experience Had a great experience. Both Kyle and Rick were knowledgeable about the vehicles and very helpful in purchasing vehicles. Had an overall good experien Had a great experience. Both Kyle and Rick were knowledgeable about the vehicles and very helpful in purchasing vehicles. Had an overall good experience and would reccomend shields. More

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Purchase experience We purchased a 2017 Chrysler Pacifica on Monday March 26, 2018. This isn’t our first purchase from Shield’s and it definitely won’t be our last. The s We purchased a 2017 Chrysler Pacifica on Monday March 26, 2018. This isn’t our first purchase from Shield’s and it definitely won’t be our last. The staff was absolutely top notch. We were given a more than fair trade-in value for our Honda CRV. Mark and Vern worked together to ensure all our questions were answered. Rick checked in on us to make sure all our needs were met. Teresa was great to explain all the paperwork and the warranty options available. Very happy! More

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Great experience. From my first call, Terry was courteous, helpful and very respectful. My wife also commented that dealing with both Terry and Rick the owner made you From my first call, Terry was courteous, helpful and very respectful. My wife also commented that dealing with both Terry and Rick the owner made you want to buy a car from them. Not pushy but willing to help as they could. The dealership has a feeling of a small company that appreciates their customers and wants to earn repeat business. More

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