Ricky Pena | Page 13

I had a great car buying experience at Autohaus on Edens Mercedes-Benz in Northbrook, IL. I live in Northern Virginia (suburban DC) and have been scouring all the car buying sites for the past few months fo Mercedes-Benz in Northbrook, IL. I live in Northern Virginia (suburban DC) and have been scouring all the car buying sites for the past few months for a 2018 or 2019 CPO Mercedes-Benz E300 for my wife. I found this well-equipped beauty with a flawless Carfax, fewer than 15,000 miles, and one of the lowest prices on the Internet ($5-6K less than CPOs with many more miles in the DC, Philadelphia, and NYC areas). I sent a cars.com inquiry late last Sunday night and received a full info packet on the car (whose price had been reduced from the initial advertised price) from salesman Kevin Abraham the next morning. From that point forward, Kevin was the model of professional, responsive customer service. He answered every question promptly, sent me a video of the car, and contacted me as soon as the shipper picked it up. After it was shipped, Kevin followed up to make sure my wife and I were satisfied with our car upon delivery. Finance manager Ricky Pena was also very helpful and professional, overnighting all the documents back and forth to expedite the deal. When we received our car yesterday, it was a "new" two-year old car - even nicer and cleaner than I expected. On balance, even though Autohaus is 700 miles away from us, their fair prices and exceptional customer service will make me check their inventory the next time I'm in the market for a CPO Mercedes-Benz. Thanks again for an exceptional buying experience. More

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It was an absolute pleasure buying a vehicle at Autohaus. Everyone treated me like family. Even other salespeople congratulated me on my purchase and stopped to chat. I felt like a rock star! A huge shout ou Everyone treated me like family. Even other salespeople congratulated me on my purchase and stopped to chat. I felt like a rock star! A huge shout out to Nick M my salesman who went above and beyond. He and Nick G worked together to get me the perfect vehicle for my daughter. Thank you everyone at Autohaus for making our dreams come true with your professionalism and kindness. More

by Lisa Verified Customer Verified Customer

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Excellent sales staff that was very helpful and resourceful. Best car buying experience I’ve ever had resourceful. Best car buying experience I’ve ever had More

by KURTMANLEY Verified Customer Verified Customer

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Autohaus on Edens is top notch dealership that truly exhibits highest possible standards of excellence that we expect form a Mercedes-Benz dealership. I have been a loyal customer for over 6 years and exhibits highest possible standards of excellence that we expect form a Mercedes-Benz dealership. I have been a loyal customer for over 6 years and have bought 3 cars form them. Ricky, previously in sales and now finance manager along with wonderful sales team, Rob to mention specifically are just phenomenal.. Thanks to everyone there for the best car buying experience! More

by ZAHIDRANDHAWA Verified Customer Verified Customer

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I just bought a car from Autohaus and it was the smoothest vehicle purchase I have ever experienced! Thank you Nick Maniatis for taking excellent care of me and thanks very much to Ricky in Finance smoothest vehicle purchase I have ever experienced! Thank you Nick Maniatis for taking excellent care of me and thanks very much to Ricky in Finance too. Already looking forward to next time! More

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Very efficient and well managed process. Straightforward and direct on pricing. Rob was very nice to work with and direct on pricing. Rob was very nice to work with More

by STEPHEN.BERKELEY Verified Customer Verified Customer

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Best customer-focused service I’ve experienced at any dealership over the last 25 years. I recommend Autohaus to anyone who is looking for masterclass service and selection. dealership over the last 25 years. I recommend Autohaus to anyone who is looking for masterclass service and selection. More

by Mercedes Lover Verified Customer Verified Customer

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Nice people, fair treatment!This needs to be 25 words, Nice people, fair treatment! This needs to be 25 words, very dumb for busy people who just want to say the dealership was nice, need to re-think th Nice people, fair treatment! This needs to be 25 words, very dumb for busy people who just want to say the dealership was nice, need to re-think this, thank you! More

by MARK Verified Customer Verified Customer

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It was very nice experience. I came to paid off for my lease car and process took a very short time. Thanks everyone for all help I get. lease car and process took a very short time. Thanks everyone for all help I get. More

by MILA.SNITKOVSKY Verified Customer Verified Customer

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This tue 3 d vehicle I am buying from MBenz on Edens in tue last 14 years. Two of them including tue last I bought a week ago were with Oleg’s help. He assisted me in throughout the selection of options tue last 14 years. Two of them including tue last I bought a week ago were with Oleg’s help. He assisted me in throughout the selection of options and testing and I was impressed by his knowledge of all models to every little detail. I have met with other salesmen, but he is really the best. Thank you More

by JELEVV Verified Customer Verified Customer

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