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Riley Flenniken

Overview Reviews (43) Inventory (261)

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Riley Flenniken

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Riley Flenniken | Page 2

Service Advisor

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

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4.5

43 Reviews

Overview Reviews (43) Inventory (261)

4.5

43 Reviews

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43 Reviews of Riley Flenniken

February 19, 2024

Dealership Rating

Employee Rating

This visit was nice, not a long wait time for an oil change with an appointment scheduled. change with an appointment scheduled. More

by MICHAEL.VAWRACZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 21, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department, Michael. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 17, 2024

Dealership Rating

Employee Rating

I got service done in a very timely matter. It was done when I was at work. It was done when I was at work. More

by BKELLEY6

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cole Mitchem

Helpful 0

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Feb 21, 2024 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 09, 2024

Dealership Rating

Employee Rating

Disappointed , service used to be faster and better, so very disappointed to say the least very disappointed to say the least More

by PAULERIK1945

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Feb 12, 2024 -

Burnsville Toyota responded

Thank you for your feedback, Paul. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

February 04, 2024

Dealership Rating

Employee Rating

I don’t have much to say but I am always satisfied and keep up the good gob thanks keep up the good gob thanks More

by zerufanta1

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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Feb 06, 2024 -

Burnsville Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

February 03, 2024

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Employee Rating

My experience at this dealership was far superior than any other dealership I visited. All staff were very knowledgeable and made the process of buying a vehicle enjoyable! I test drove a RAV4 and loved i any other dealership I visited. All staff were very knowledgeable and made the process of buying a vehicle enjoyable! I test drove a RAV4 and loved it. But I purchased a Highlander XLE which had more room. I love it! I am impressed with the caring culture at this dealership. I wish more businesses adopted this caring culture. I highly recommend buying a vehicle from Burnsville Toyota!! More

by ww13073

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Caleb Harmon, Jeff Coleman

Helpful 0

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Feb 06, 2024 -

Burnsville Toyota responded

I appreciate your input! I am glad to hear that you are consistently impressed with the service we offer here and our team. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 30, 2024

Dealership Rating

Employee Rating

Always quick and great service, customer service is always great, service always explained to me at every visit always great, service always explained to me at every visit More

by DENIRIKKHI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben is one of your best

Helpful 0

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Feb 01, 2024 -

Burnsville Toyota responded

Thank you for your outstanding rating of our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 27, 2024

Dealership Rating

Employee Rating

It was a great visit no issues and everyone was great to work with. Thanks work with. Thanks More

by Juliejj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Stibal

Helpful 0

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Jan 30, 2024 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Julie! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

January 20, 2024

Dealership Rating

Employee Rating

He is a wonderful knowledgeable and kind person and makes customers understand their problem way in advance customers understand their problem way in advance More

by gidmogire

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 23, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

January 15, 2024

Dealership Rating

Employee Rating

Good service and very helpful. The people were patient with questions and had very good explanations. Communication was fast. The people were patient with questions and had very good explanations. Communication was fast. More

by HAPPYXC2001

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dave Grosulak, Mark Stibal, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston, Sean O'Driscoll, Mario Najera , Kyle Towberman

Helpful 0

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January 13, 2024

Dealership Rating

Employee Rating

Work was completed an hour before we were notified. 2 hour job took 4 hours. 2 hour job took 4 hours. More

by MSHAFER5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Jan 17, 2024 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact me directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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