Rob Caballero | Page 5

I’m love the service and sale department at this location!! I am a loyal and will confidently recommend this location!! Thank you ! God Bless! location!! I am a loyal and will confidently recommend this location!! Thank you ! God Bless! More

by robertbickmeyer Verified Customer Verified Customer

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Friendly and very knowledgeable. Helped get me in my budget. Rob caballero helped out a lot to get me set up with financing and all of the details of the car and buying process. Best prices I got on the budget. Rob caballero helped out a lot to get me set up with financing and all of the details of the car and buying process. Best prices I got on the TRAILHAWK I purchased and they helped get me down to it More

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Great service will recommend to family and friends !!!!!! I'm a customer for life thank you again for the great service especially Stanley he did an outstanding job getting me the vehicle of my liking thank I'm a customer for life thank you again for the great service especially Stanley he did an outstanding job getting me the vehicle of my liking thank you again More

by LELALUZ103 Verified Customer Verified Customer

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Great experience unbelievable service and so customer Great experience unbelievable service and so customer friendly that I would highly recommend buying your next vehicle at this wonderful dealership! M Great experience unbelievable service and so customer friendly that I would highly recommend buying your next vehicle at this wonderful dealership! More like family experience then a car buying nightmare! More

by JHENNESSY0 Verified Customer Verified Customer

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Great service. guys pay lots of attention to your problems. Resolved all issues. Service Advisor Ricky was excellent. Service manager Rob is excellent. Overall Great Team work problems. Resolved all issues. Service Advisor Ricky was excellent. Service manager Rob is excellent. Overall Great Team work More

by efraintrochejr Verified Customer Verified Customer

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I closed on a 2021 Cherokee on 9/21. 16 days later the car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance int car disabled at mid-nite on a cold overnight in NYC. I had to contact roadside asst, as the vehicle had to be towed. Based on roadside assistance intervention, it appeared that the starter or fuel pump on the vehicle failed. Coincidentally, I was 3miles from where I purchased, EASTCHESTER CHRYSLER, Bronx, NY. By the time the tow was complete, it was 3am. I waited for 4.5hrs in the car with no heat since the car would not start until service opened. At that time, after all the inconvenience, frustration n annoyance, I was advised by service that I would have to wait 4-5hrs for them to check the car before I could be approved for a loaner vehicle. My experience with other vehicle brands have never been one where they imposed such an outrageous idea. Adding insult to injury is the fact that there was attempt to blame the car failure on me, as a service rep stated, "there could be outside influences". Their suggestion was that I could have put in the wrong gas, more absurdity! In all, there was no value placed on me being a new car buyer, no overall customer empathy or satisfaction. They were not even willing to give me a ride to my place of residence. The only thing that was offered to me was a ride to any place in the same district, meaning in the Bronx. I had to come out of pocket to pay $35 dollars just to get home, still tired n odorous from the day before. Afterwards, I reached out to corporate customer care and still resolve has been slow. I would not recommend anyone to purchase or service their vehicle at this location. The response to my ordeal has resulted in further undue hardship and stress. It is as if I have been left by the curbside to die, as they continued to stick the knife in deeper to my wounds. Anyone reading this review, if you are looking for a commitment to customer satisfaction or care, you probably will have to do jumping jacks or somersaults to get it from the people working at this location. More

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My service advisor was a compete doll. She did the most she could and kept me up breast the same. My car was in the shop for 2 months which understandably had me very very much discontent. I will not com she could and kept me up breast the same. My car was in the shop for 2 months which understandably had me very very much discontent. I will not comment on my experience with the dealership because I believe better service could’ve been offered. As for my agent, Maggie, she did the best job she possibly could. Courteous, empathetic, and human! More

by ELEONORACATALAN79 Verified Customer Verified Customer

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best place hands down diana front desk was very helpful less then 30 minute wait anybody with a dodge jeep Chrysler head here and get the best deal and your car fixed correctly less then 30 minute wait anybody with a dodge jeep Chrysler head here and get the best deal and your car fixed correctly More

by jojobrim427 Verified Customer Verified Customer

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I was given a run around for repairs time consuming and nothing done after several visits airbag light on ?? How it pass inspection don’t know nothing done after several visits airbag light on ?? How it pass inspection don’t know More

by arleneshropshire5 Verified Customer Verified Customer

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Once again I am pleased with the service and staff. Love my new Jeep . Upset the the tow hitch is not available. Still waiting and I need it ASAP my new Jeep . Upset the the tow hitch is not available. Still waiting and I need it ASAP More

by aquin1357@optonline.net Verified Customer Verified Customer

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