Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Rob Upchurch

Overview Reviews (44) Inventory (707)

Contact Me

View All Employees

< View All Employees

Rob Upchurch

Rob Upchurch | Page 3

Internet Sales Manager

Henry Brown Buick GMC

1550 E Drivers Way
Gilbert, AZ 85297

Contact Me

4.9

44 Reviews

Overview Reviews (44) Inventory (707)

Dealership Experience

18 yrs, 6 mos

Industry Experience

30 yrs

Languages Spoken

English

4.9

44 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Rob Upchurch

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

44 Reviews of Rob Upchurch

August 03, 2024

Dealership Rating

Employee Rating

Tyler has been very patient and did not pressure me which ensured that I came back to purchase this vehicle 2 months later. Once there he knew what I wanted and I bought the first GMC Terrain Denali. Car is ensured that I came back to purchase this vehicle 2 months later. Once there he knew what I wanted and I bought the first GMC Terrain Denali. Car is fabulous. So happy. More

by ASTRINGHAM69

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard, Tyler Holtzman , Jordan Smith

Report | Print

Aug 05, 2024 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad Tyler was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

May 16, 2024

Dealership Rating

Employee Rating

Sales person Sean didn't know the tow capacity accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is accurately. He said the dealer add on tow package was the same as the factory tow package, other than the towing app. Fact is that the factory tow is rated at 7700 lbs, dealer installed hitch is rated at 3500 lb. My trailer is about 5000 lb. I ended up purchasing a vehicle that I couldn't use to tow my trailer. I notified Sean 3 hours after delivery that this truck does not work for me. He said he'd make it right, but couldn't. His manager Bryan also said he would make it right. Offered me an upsell to a 4WD vehicle that I didn't want. Called Rob, he also said he would make it right. Went in to "make it right", and HB GMC offered upsell of a truck with a difference of $10K (!) in the total price of the deal. I know that AZ law does not require them to take the vehicle back, but neither does it prevent them from doing the right thing. I asked for a return or swap in writing less than 24 hours after purchase. Buyer beware, especially if anyone says they are going to "make it right". More

by PAULPFAFFENBERGER

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Heidi Burns, Brandon Warwick , Sean Lindsay, Bryan (internet sales manager)

Report | Print

May 19, 2024 -

Henry Brown Buick GMC responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 01, 2024

Dealership Rating

Employee Rating

This is our 9th vehicle bought from Henry Brown. We will also come back because of there superior service and support. We will also come back because of there superior service and support. More

by WOMBAT4403

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe Stenz, Brandon Warwick, Eiji Pollard, Dwayne Champion

Report | Print

May 02, 2024 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We appreciate you being a loyal customer! If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 17, 2023

Dealership Rating

Employee Rating

Great experience with purchase and delivery. Online deal with home delivery and trade. Easy financing Online deal with home delivery and trade. Easy financing More

by STANCOVINGTON12

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rigo Ramirez, Eiji Pollard, Butch Shearer

Report | Print

Oct 18, 2023 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, Stan, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

June 10, 2023

Dealership Rating

Employee Rating

I really enjoyed working with Aaron Upchurch. Big selection, great prices and selection to vehicles to choose from. Big selection, great prices and selection to vehicles to choose from. More

by JVA1981

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Eiji Pollard , Aaron Upchurch

Report | Print

Jun 12, 2023 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Aaron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 07, 2023

Dealership Rating

Employee Rating

This place is a great place to get a vehicle from thanks to everybody that helped to everybody that helped More

by TIM.TICHY

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Heidi Burns, Linda Stanek, Thomas James, Nick Cavalliero, Connie Weaver , Keven Richardson, Aaron Upchurch

Report | Print

Mar 07, 2023 -

Henry Brown Buick GMC responded

Thanks for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 01, 2023

Dealership Rating

Employee Rating

A pleasure to deal with. ...fast and fair and courteous. Salesman and manager were top notch. ...fast and fair and courteous. Salesman and manager were top notch. More

by ROEDLRJ

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Rigo Ramirez, Joe White

Report | Print

Mar 02, 2023 -

Henry Brown Buick GMC responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2022

Dealership Rating

Employee Rating

Joel our salesperson was great in coming through with the Canyon we had been looking for. Canyon we had been looking for. More

by DEKELLEY

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rickie Bauman , Joel Price

Report | Print

Oct 07, 2022 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. It is great to hear that Joel was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

October 06, 2022

Dealership Rating

Employee Rating

Came through with what we had wanted and requested on a hard to find Canyon. hard to find Canyon. More

by DEKELLEY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Rickie Bauman , Joel Price

Report | Print

Oct 07, 2022 -

Henry Brown Buick GMC responded

September 17, 2022

Dealership Rating

Employee Rating

Sean and Rob were awesome to work with they kept me info on all details Please give upper management a great and awesome review on Sean and Rob on all details Please give upper management a great and awesome review on Sean and Rob More

by My retirement truck

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Adrienne Cross, Mark Brumfield , Sean

Report | Print

Sep 17, 2022 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

Dealership Inventory (707 Vehicles)

2025 GMC Canyon | used

$36,663

2025 GMC Canyon

used

Summit White exterior

Automatic

Rear-wheel Drive

$36,663

View Vehicle Details

View Details

2023 Buick Envision | used

$25,084

2023 Buick Envision

used

Summit White exterior

Automatic

All-wheel Drive

$25,084

View Vehicle Details

View Details

2026 Chevrolet Silverado 3500 | used

$85,900

2026 Chevrolet Silverado 3500

used

Sterling Gray Metallic exterior

Automatic

Four-wheel Drive

$85,900

View Vehicle Details

View Details

2026 Chevrolet Colorado | used

$47,148

2026 Chevrolet Colorado

used

Summit White exterior

Automatic

Four-wheel Drive

$47,148

View Vehicle Details

View Details

2026 Toyota 4Runner | used

$46,547

2026 Toyota 4Runner

used

CUTTING EDGE exterior

Automatic

Four-wheel Drive

$46,547

View Vehicle Details

View Details

2021 GMC Sierra 2500 | used

$54,842

2021 GMC Sierra 2500

used

Onyx Black exterior

Automatic

Four-wheel Drive

$54,842

View Vehicle Details

View Details

View All Inventory