Robb Banks | Page 4

I want to thank our salesperson, Andy Ji, and his manager, Robb Banks, for their exceptional service. It was a pleasure working with them! Mercedes Benz of Owings Mills is the best! manager, Robb Banks, for their exceptional service. It was a pleasure working with them! Mercedes Benz of Owings Mills is the best! More

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No pressure sales with very Friendly service. They went above and beyond with customer service and were prompt with handling every step of buying process. They went above and beyond with customer service and were prompt with handling every step of buying process. More

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I was not looking for a vehicle; I was helping my girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after look girlfriend look for a vehicle and I suggested we look at a Mercedes-Benz since we were driving past a dealership. We test drove a GLB and after looking at some vehicles, let's just say Mercedes-Benz found me! I am a detail person, and it was the details that hooked me, reinforced by watching some YouTube videos of some of the models being made in the Germany plants. That unnamed dealership ghosted me, so I went to Owings Mills where I was introduced to Reza and found open arms to help in factory ordering a vehicle that is not even available in the USA yet. After Reza walked me through the options, even showing me a configuration page the other dealer did not show me, I had a build sheet to think over. My son is out of state with my ex-wife so I do a lot of highway driving to pick him up on alternating weekends for father/son quality time. As a 36-year volunteer firefighter/EMT, safety is important to me and there are crazy drivers on 695 and the NJ turnpike so I wanted every safety feature available for those trips and with him in the back seat... along with some convenience features. It was near closing time and Reza did not rush me at all. On the way out, Reza introduced me to the sales manager, Tony Pozderac. I had worked Tony on my current Jeep at a Jeep dealership! Tony asked who my Jeep salesperson was and I told him it was Tim Deinlein... for 2 Jeeps. Tony says "hold on a moment"... and out walks Tim! I knew I was in good hands at Owings Mills Mercedes-Benz with both of them now working there! I went back the following week to put in the order and Reza was outstanding in patiently walking me through the process... until sales manager Robb came over to deliver bad news on some features the ordering system flagged. Jennifer Aniston could have delivered the news and I wouldn't have liked her that day, I almost walked out but Robb said he would contact the factory so I left him at his word. The issue was no fault of the dealership. Very long story short - Reza, Tony, and Robb went WAY above and beyond to spec the vehicle I desired. Tony, as polite and professional as ever, called to make sure everything was correct. All it was missing was the rear climate controls to keep peace in the back but that isn't available in the US. I will write another review on the buying process once the vehicle arrives, but the ordering process was off the charts - these folks at Owings Mills Mercedes are truly top notch and an easy 5* across the board. To be continued around May... More

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Lucy and the Sales Management team were absolutely amazing to work with! Could not ask for a better experience when purchasing my SUV! Highly recommend working with Lucy and the entire Mercedes Benz o amazing to work with! Could not ask for a better experience when purchasing my SUV! Highly recommend working with Lucy and the entire Mercedes Benz of Owings Mills team! More

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I had a great experience working with Andy. His knowledge and expertise made me feel confident in my decision to purchase. What a great experience! His knowledge and expertise made me feel confident in my decision to purchase. What a great experience! More

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Absolutely excellent and incredible to work with. A true professional. Thank u so much for making this a great experience! A true professional. Thank u so much for making this a great experience! More

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If I can give 10 stars I would for Andy Ji. He is an asset to the Mercedes Owings Mills team . He is knowledgeable in terms of the best options for me and he has this good aura in him that you He is an asset to the Mercedes Owings Mills team . He is knowledgeable in terms of the best options for me and he has this good aura in him that you know he could be trusted and easy to deal with. Funny too but in a professional way. The most stressed free transaction so far that I had ever experienced in a car dealership from the Manager, Financing, Conceirge and of course Andy. I’m very pleased with my new GLC 300 and can’t get a better deal without his help. Highly recommended! More

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Kind, friendly staff. They make you feel like part of the family. I've purchased 6 vehicles within the past 7 years. I will always purchase my vehicles from MBOM and have They make you feel like part of the family. I've purchased 6 vehicles within the past 7 years. I will always purchase my vehicles from MBOM and have service there too. I love this team!! More

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Andy is a consumate professional, who takes the time to understand his customers needs and execute based upon such. understand his customers needs and execute based upon such. More

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Good dealership, friendly staff, loved the test drive with Elliot and with Lucy, they showed all the features in detail with Elliot and with Lucy, they showed all the features in detail More

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