Robb Banks | Page 3

I received a surprise text message with Lucy’s business card stating, “Go see Lucy. She will show you the car.” I don’t know who was more excited when I arrived at Owings Mills Mercedes-Benz, me or Lucy. card stating, “Go see Lucy. She will show you the car.” I don’t know who was more excited when I arrived at Owings Mills Mercedes-Benz, me or Lucy. She truly made my surprise all the more fun because of her genuine care and enthusiasm. Lucy definitely exemplifies the principles of quality customer care by listening, asking questions, eagerly offering product knowledge, and following-up when she says she will. She makes customer care look easy. More

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I recently purchased a Mercedes from Andy, a fantastic salesman at the dealership. His customer service exceeded expectations, making the car-buying experience incredibly comfortable. Andy's knowledge and salesman at the dealership. His customer service exceeded expectations, making the car-buying experience incredibly comfortable. Andy's knowledge and approach were commendable, and he patiently guided us through the process. The entire staff, including the manager, exhibited kindness and professionalism, making our overall experience memorable. More

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My salesperson was Lucy Yun. She was very helpful throughout the whole process and ensured that everything was very smooth. She was patient and was able to build us a vehicle wit She was very helpful throughout the whole process and ensured that everything was very smooth. She was patient and was able to build us a vehicle with everything we wanted. Overall very happy. More

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Mercedes-Benz Benz of Owings is the best place to go and get your new vehicle and ask for Mr Dennis Epps. Great man with an excellent service. They have great deals on cars. get your new vehicle and ask for Mr Dennis Epps. Great man with an excellent service. They have great deals on cars. More

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I am a used car salesman and i can honestly say that this is the first time i purchased a car and the salesman impressed me, he was going over the features of the vehicle and it was getting late, i said i ha is the first time i purchased a car and the salesman impressed me, he was going over the features of the vehicle and it was getting late, i said i had to go and he said no, let me show you this , LOL , i let him finish .Reza and Robb Banks made my first Mercedes-Benz purchase very relaxing . More

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Have bought several cars here and the service and professionalism are top notch. Will definitely buy from them again! professionalism are top notch. Will definitely buy from them again! More

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I have been purchasing cars from this dealership since 2005 and have always been given exceptional service. Reza Ghane was great in making us feel comfortable and important. He searched for what we asked 2005 and have always been given exceptional service. Reza Ghane was great in making us feel comfortable and important. He searched for what we asked for, and found it, and made the process easy. More

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Dennis has been exceptional in helping us make our purchase. He has been very supportive and kept us well communicated throughout the entire process. He is a pleasure to work with. purchase. He has been very supportive and kept us well communicated throughout the entire process. He is a pleasure to work with. More

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Andy Ji was so awesome and great with my transaction. He was very professional and patient. Thank you Andy He was very professional and patient. Thank you Andy More

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Andy was great and made it easy and the sales manager was awesome great experience awesome great experience More

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