Robb Banks | Page 6

I live in California and bought this car without actually seeing it. Lucy Yun was my sales representative and she did a wonderful job examining the car and showing me everything I needed to see. The transa seeing it. Lucy Yun was my sales representative and she did a wonderful job examining the car and showing me everything I needed to see. The transaction was smooth and professional. I arranged for the car to be shipped and it arrived in about 5 days. The car is exceptional, just like they represented it. All the necessary paperwork came to me and I was able to quickly transfer title and license it in California. I am very happy with the car and this dealership, especially with Lucy, who followed up and kept me informed throughout the sales process. More

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I am extremely pleased with this dealership.I had a wonderful experience. My salesperson, Lucy Yun was absolutely amazing. She was very professional and what a wonderful personality. She made the buyin wonderful experience. My salesperson, Lucy Yun was absolutely amazing. She was very professional and what a wonderful personality. She made the buying experience very comfortable. I highly recommend this dealership. More

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I received the best customer service from Mercedes-Benz of Owings Mills! Reza was so amazing and helpful with my car purchase! I went back to have my car serviced and received the best care! I was in and o of Owings Mills! Reza was so amazing and helpful with my car purchase! I went back to have my car serviced and received the best care! I was in and out! The staff is amazing and friendly! It was such a great experience for me! I will definitely be back when its time to purchase another car! More

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Andy customer service was out of this world, definitely made me feel comfortable throughout the entire process & I got what I wanted :) I am very happy made me feel comfortable throughout the entire process & I got what I wanted :) I am very happy More

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Friendly, efficient, knowledgeable service from new sales to service. They are right on top of things. Wouldn't take a Benz anywhere else for service! to service. They are right on top of things. Wouldn't take a Benz anywhere else for service! More

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I had the absolute best experience with Dennis Epps and Rob Banks. I had a 2016 to trade in and that went very smooth, and in this tough market they were able to find me the perfect car to exceed all my d Rob Banks. I had a 2016 to trade in and that went very smooth, and in this tough market they were able to find me the perfect car to exceed all my desires. A new CLS450 was able to be located and it is absolutely perfect. Dennis has helped me navigate all the new electronics and features. He has been around at the drop of a hat to help me as I’m learning all the features. If every dealership was employing sales associates with the integrity of Dennis the car industry would be thought of as much more transparent and helpful. Everyone in Owings Mills was very friendly and accommodating. Congratulations to a true professional. More

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Andy was very attentive, informative and fun to work with! My experience was memorable because of Andy! I came in and knew exactly what I wanted and he made it happen! Got my first Benz for my birth with! My experience was memorable because of Andy! I came in and knew exactly what I wanted and he made it happen! Got my first Benz for my birthday! My time here was amazing and I recommend Andy ALL THE WAY!!! More

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Andy is a great representative, this car that I bought Andy is a great representative, this car that I bought is the second we got in our family with him. Thank you for everything Mr. Andy Andy is a great representative, this car that I bought is the second we got in our family with him. Thank you for everything Mr. Andy More

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Our sales professional, Robb Banks, was knowledgeable, efficient, and responsive in handling our recent purchases of vehicles for our fleet clients. He helped us locate just what we needed for our clients efficient, and responsive in handling our recent purchases of vehicles for our fleet clients. He helped us locate just what we needed for our clients. More

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I must say that Mr. Dennis was amazing from the first day I called. He was prompt, knowledgeable and very customer friendly. What I appreciated most about him is that he listened to my needs and did not tr I called. He was prompt, knowledgeable and very customer friendly. What I appreciated most about him is that he listened to my needs and did not try to sway me away from my wants. I will recommend everyone to Mr. Dennis. I can not forget to add that Rob is nothing short of Amazing!!!! For the second time he had me in tears of joy because he cared enough to help me out in a timely manner and sent me gone with the car I wanted. He is THE MAN!!!!!! Thank you so much More

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