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Robert Baugh
Robert Baugh at Subaru of Las Vegas

Robert Baugh

Internet Sales Director

Subaru of Las Vegas

6455 W Roy Horn Way
Las Vegas, NV 89118

not yet
rated
3 Reviews

Dealership Experience

5 yrs, 2 mos

Industry Experience

19 yrs, 10 mos

3 Reviews of Robert Baugh

May 23, 2020

Dealership Rating
Employee Rating

"Sold me a car at the promised price with no games!"

- ToddJ.

I really enjoyed working with Coco Garcia and the rest of the staff at Subaru Las Vegas! Coco was very patient and takes the time to answer any questions I have! Coco and the staff at this dealership go "Above and Beyond" to help their customers! I would recommend Coco and Subaru of Las Vegas to anyone who is car shopping!

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Coco Garcia, Bret Hollabaugh

May 26, 2020

Subaru of Las Vegas responded

Toddj, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 27, 2020

Dealership Rating
Employee Rating

"Made mistakes, but fixed them in the end"

- zachbelliston

This dealership has the "we're not like the other guys" mentality, but ultimately provided me with a horrible car buying experience. A few days after purchasing the car, I went over the paperwork and noticed that the tax that was sent to my home state was over $1,000 short of what it was supposed to be, even after telling my sales guy, Mike Rocha, my exact sales tax rate several times. I also noticed that the certified pre-owned paperwork that I was given was for a completely different car. Two VERY significant mistakes. I informed Mike of this issue and he said he would get back to me shortly. I never received a call back. A week later I called again and Mike didn't have time to speak with me so he sent me to the finance lady, Tennesha, that I had worked with. Tanisha informed me that the issue was not her responsibility because the dealership is only able to estimate sales tax, and I am ultimately responsible. I understand that is the case, but 25,000 x 6.75% isn't complex algebra. Now I have to come up with $1,000 cash if I want to drive the vehicle I just spent $25,000 on. The cherry on the top was all the stains in the interior and scuffs on the paint that I was unable to see at night when I test drove the car. Thanks Subaru of Las Vegas! EDIT: The manager, Robert Baugh, reached out to me and made things right. Although my experience at this dealership didn't go incredibly smooth, Robert was very genuine and made it a point to fix their mistakes in the end. You have redeemed yourself Subaru of Las Vegas. Thank you

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Rocha

Feb 04, 2020

Subaru of Las Vegas responded

We strive for a high level of customer satisfaction in all aspects of our dealership. If you have any further questions, please give us a call. We're always happy to help!

November 23, 2019

Dealership Rating
Employee Rating

"It was a real pleasure working with Coco. He was very..."

- susannjackson

It was a real pleasure working with Coco. He was very considerate in helping us make a decision. I love our new Outback. There is a lot to learn. I would highly recommend your dealership. We live in California, but we are glad we came to you.!! Coco made our experience delightful and has been very helpful in answering our questions as they arise. Sincerely, Ron & Susan Jackson

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Overall Experience
Recommend Dealer
Yes

Other Employees Tagged: Coco Garcia, Angela Torres , Angela

Nov 26, 2019

Subaru of Las Vegas responded

Susann,thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Subaru of Las Vegas!

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