"Sold me a car at the promised price with no games!"
I really enjoyed working with Coco Garcia and the rest of the staff at Subaru Las Vegas! Coco was very patient and takes the time to answer any questions I have! Coco and the staff at this dealership go "Above and Beyond" to help their customers! I would recommend Coco and Subaru of Las Vegas to anyone who is car shopping!
"Made mistakes, but fixed them in the end"
This dealership has the "we're not like the other guys" mentality, but ultimately provided me with a horrible car buying experience. A few days after purchasing the car, I went over the paperwork and noticed that the tax that was sent to my home state was over $1,000 short of what it was supposed to be, even after telling my sales guy, Mike Rocha, my exact sales tax rate several times. I also noticed that the certified pre-owned paperwork that I was given was for a completely different car. Two VERY significant mistakes. I informed Mike of this issue and he said he would get back to me shortly. I never received a call back. A week later I called again and Mike didn't have time to speak with me so he sent me to the finance lady, Tennesha, that I had worked with. Tanisha informed me that the issue was not her responsibility because the dealership is only able to estimate sales tax, and I am ultimately responsible. I understand that is the case, but 25,000 x 6.75% isn't complex algebra. Now I have to come up with $1,000 cash if I want to drive the vehicle I just spent $25,000 on. The cherry on the top was all the stains in the interior and scuffs on the paint that I was unable to see at night when I test drove the car. Thanks Subaru of Las Vegas!
EDIT: The manager, Robert Baugh, reached out to me and made things right. Although my experience at this dealership didn't go incredibly smooth, Robert was very genuine and made it a point to fix their mistakes in the end. You have redeemed yourself Subaru of Las Vegas. Thank you
"It was a real pleasure working with Coco. He was very..."
It was a real pleasure working with Coco. He was very
considerate in helping us make a decision. I love our new Outback. There is a lot to learn. I would highly recommend your dealership. We live in California, but we are glad we came to you.!!
Coco made our experience delightful and has been very helpful in answering our questions as they arise.
Sincerely, Ron & Susan Jackson