Robert Chodorowski | Page 39

Great service! Very happy with The service this last time. The communication between James and I was great very thorough and timely and you guys got me in and out of Very happy with The service this last time. The communication between James and I was great very thorough and timely and you guys got me in and out of there quickly. Great job! More

by PETROPRINCESS2 Verified Customer Verified Customer

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Best car purchasing experience I have had to date. Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and s Generally speaking I dread the car buying process as its historically been a nightmare process of being “Yes’d” over and over to only get a bait and switch or lack of transparency in the details fo the deal until its time to sign. My experience with Robert at Ferman couldn’t have been any further from this. My wife and I shopped at all the other surrounding BMW dealerships and also other comparable brands only to receive the expected treatment at those locations. Our initial visit to Ferman was late in the day and extended well past the normal operating ours with both Robert and the GM Karl extremely accommodating after hours, all without the hard press to make the deal at that exact moment. After my wife and I toured the other dealerships over the weekend, we had narrowed our choices to two vehicles, one of which was the X5 we purchased from Ferman. The other car’s dealership is owned by a client of mine and they were able to give me an incredible deal. However, I knew my wife really preferred the X5. It should also be noted that Robert’s follow up was simple, yet direct without hi-pressure and by the most professional out of any correspondence with any other dealerships I received. I replied to Robert’s follow up email with a simple breakdown of what I wanted to make the deal happen, expecting the standard, “tug-of-war” negotiating, regardless of how pleasant the experience had been thus far. Two hours later I received an email that Robert had gone to his supervisor and they worked out the deal exactly as requested. I came in the following day and again no surpsises. Robert even took the extra initiative to test drive the vehicle once more for us and discovered the alignment to be slightly off, sent me the report from service showing that and had it corrected before I got there to sign. Additionally, the lease turn in rep, Stone, was extremely courteous, accommodating and very respectful through that process as well. That goes the same for Scott in finance, great guy, great personality and clearly did his job presenting all the add-ons during that phase of the process, but never pushed back when I respectfully declined the majority of them. All in all, hands down the best car purchasing experience we have had and I couldn’t be any happier with the service I received from Robert and the staff at Ferman. I will DEFINITELY be recccomending Robert and Ferman to anyone I know who is shopping BMW and we will continue to keep our business there for service and purchasing moving forward. More

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Superior Sales and Customer Service! We are extremely happy with our entire experience with purchasing our new vehicle. Robert was amazing to work with. He went above and beyond to take c We are extremely happy with our entire experience with purchasing our new vehicle. Robert was amazing to work with. He went above and beyond to take care of us in getting me in the perfect vehicle. From start to finish including the Genius who took care of all the little details and finance who spent a lot of time making sure we got the best numbers possible. We will definitely be back for our future vehicle purchases. More

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Best buying experience , I've never thought I'd switch from driving Mercedes to BMW, but working with Robert made it happen, what a great and professional salesman, he went , I've never thought I'd switch from driving Mercedes to BMW, but working with Robert made it happen, what a great and professional salesman, he went above and beyond my expectations, and because of him I did not buy one car I bought two in less than 2 months, my wife and I love our new cars, my 440i and her X5, this dealership has it all, outstanding customer service, they will do anything to make you happy, I had already recommended them to all my family and friends More

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Great experience I had a great experience leasing my new car yesterday, Robert was very nice and professional, He gave us excellent customer service and answered all o I had a great experience leasing my new car yesterday, Robert was very nice and professional, He gave us excellent customer service and answered all our questions, He is great. More

by Salma Verified Customer Verified Customer

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Outstanding customer service I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The cust I purchased my 2010 328i at Ferman BMW in 2013. Keeping up with the scheduled maintenance has my BMW looking good and running like a new BMW. The customer service has always been too notch. I can only think of one situation where something wasn't thoroughly explained to me. I would recommend this facility to anyone. More

by NYBOYS6101 Verified Customer Verified Customer

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Buying car Went in for service, decided to buy a CPO if trade value was sufficient. Overall a good experience, except short staffed in business office so I was t Went in for service, decided to buy a CPO if trade value was sufficient. Overall a good experience, except short staffed in business office so I was there 5 1/2 hours. More

by dstonich Verified Customer Verified Customer

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Great experience getting my first BMW I had a great experience from the first test drives through working on the car offer, finance area and also the delivery of my gorgeous 430i Gran Coup I had a great experience from the first test drives through working on the car offer, finance area and also the delivery of my gorgeous 430i Gran Coupe. Robert did a great job from start to finish. The service department looked very comfortable and should be a nice experience later when I do have service needs. More

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Excellent experience as always! Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a respons Ferman BMW continues to provide the best experience a car buyer could ask for; personable sales advisors, helpful and attentive managers and a responsive general manager eager to help ensure customers feel appreciated. I just took delivery of a brand new 2018 BMW i3s, my third vehicle purchased from Ferman since September of last year. Robert, my sales advisor, went above and beyond to ensure I was taken care of. Karl, the general sales manager, made me feel welcomed each time I stopped by the dealership. No pressure, just how can the help. Bob, the general manager, provided guidance where necessary to ensure my deals met my expectations. I won’t purchase a BMW anywhere else! I love these guys. Thank you!! Ps. Robert is absolutely amazing!! More

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2nd BMW From Ferman This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what This is my second BMW from Ferman, and working with the same great guys. I called on the way over Friday afternoon, spoke with Kenny and told him what I was looking for. By the time I arrived an hour later, Alan, Karl and Kenny had vehicles waiting for me, with quotes ready to go for test drives. The Team works together to get the job done and they make it seamless. The car I wanted was going through the CPO process in service, but they had it ready for me to pick up the next morning. Scott and Robert delivered me the vehicle and had everything waiting for me to sign as soon as I got there. Love this Team & love buying my cars from Kenny & Robert- Ferman BMW has my loyalty! P.S. Cant wait to bring this new bad boy in to see Jimmy in service down the road - another favorite on the Team! Thanks guys! More

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