Robert Goldberg | Page 63

I had a very positive experience at DCH. Vinny was very nice to deal with. Both business managers were interested in my purchased. And Rob the finance guy was very nice also. Good experience. nice to deal with. Both business managers were interested in my purchased. And Rob the finance guy was very nice also. Good experience. More

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Dear Mr. Burns, I want to express my thanks to your Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the pu Dear Mr. Burns, I want to express my thanks to your staff for being extraordinarily helpful and efficient throughout the process leading up to the purchase of my 2006 RAV 4. In particular, I want to say that Rolando Dones was exemplary in every way - polite, thorough, patient, responsive, timely and kind. I also interacted with Daryl, his manager, and with Robert Goldberg, your business manager. Daryl and Robert were also very helpful and exemplified high professional standards and excellent people skills throughout the process - as did Rolando, of course. In addition, the service manager was efficient in his assessment of my "vintage" 1990 Toyota Camry - the service department installed the remote starter I ordered within 24 hours. On one of the hottest days of the year last week, Rolando made sure I had plenty of cold water at my disposal and took great care in making sure I was comfortable throughout my "shopping" experience.This was, by far, the most pleasant and professionally well handled experience I have ever had in shopping for and purchasing a vehicle. If this RAV 4 performs the way I expect it will, you will have my business for the rest of my car purchasing and servicing days. Please extend my personal thanks to Rolando, Daryl and Robert. I am one very satisfied customer! Deborah DeWinter July 28, 2011 More

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I had purchased two vehicles here before, and I was always very satisfied! I told them what I was looking for and they found it for me. They are very professional and courteous and well informed and always very satisfied! I told them what I was looking for and they found it for me. They are very professional and courteous and well informed and I would definitely buy from them again. More

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From the welcoming greeting through the professionalism shown and understanding what type of vehicle i would be most interested in, Rich Shiro has earned my highest rating. I will definitely refer him to o shown and understanding what type of vehicle i would be most interested in, Rich Shiro has earned my highest rating. I will definitely refer him to others who are looking to purchase a vehicle. Darell was also very helpful in making sure that everything worked out with the service by asking questions. Robert in the finance, who was the man behind making the deals with the banks, made it all happen when I least expected it and at a super fast timeframe. Again, thank you all for your GREAT customer service and Rich, I look forward to making future purchases through you again. Best regards, Dennis Martinez More

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A thoroughly professional, frank and straightforward approach to providing me with good information without a hint of "sales pitch". Every effort was made by sales, finance and evaluation of my trade to approach to providing me with good information without a hint of "sales pitch". Every effort was made by sales, finance and evaluation of my trade to inform me rather than "convince" me. Responsible followup, professional delivery, thorough explanation and good eye to eye contact. Great job, great experience. More

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I was in the market for my first pickup truck, and I had never owned a Toyota vehicle before.My neighbor told me he had bought several vehicles from DCH Toyota and Mike Gottuso was his salesman.He said the never owned a Toyota vehicle before.My neighbor told me he had bought several vehicles from DCH Toyota and Mike Gottuso was his salesman.He said the buying experience was great because he was treated fairly and with respect. I contacted the dealership by using my computer and within a hours I was contacted. Robert Goldberg called me and made an appointment for my wife and I to meet with him. Mr Goldberg had a Professional, polite,no pressure sales approach. From the beginning to the end Rob treated us with exceptional customer service,and made our buying experience really terrific. As we were finished our purchase Rob introduced us to Michael Limata who is the General Sales Manager. He asked us questions about our buying experience and wanted to know if we were completely satisified with the purchase of our new Tacoma. We told him that Rob did a terrific job and we were most pleased. We would recommed DCH Wappingers Falls Toyota to any of our friends who are in the market for a Toyota vehicle. More

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I purchased a 2011 Toyota Venza today after doing on line research for a month. 2 weeks ago I sent an on-line request for more information. Deana Patmore responded to my on-line request via a phone call and research for a month. 2 weeks ago I sent an on-line request for more information. Deana Patmore responded to my on-line request via a phone call and voice mail within 45 minutes, on New Years Eve! Due to my job travel schedule, Deane and I traded emails for 2 weeks, of which were very detailed and informative. I finally found time to head into the dealership, where I spoke to and worked with Robert Goldberg. Robert made it very easy for me to make my decision to purchase his car after he went through all the details in a professional and honest manner. The best part was receiving good value for my trade in, slightly higher than Kelley Blue Book. I will recommend this dealership to friends and family and continue to purchase cars in the future here. Thank You Joseph Ribaudo More

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Our experience with DCH Wappingers was excellent from the moment we walked into the showroom (actually it was smooth from the initial phone call with an internet sales rep. When we entered the room we felt moment we walked into the showroom (actually it was smooth from the initial phone call with an internet sales rep. When we entered the room we felt no pressure or "rushed" atmosphere, but rather felt acknowledged and listened to. They were very busy (slammed actually) but we were speaking with a sales rep within 2 minutes and he exemplified the new "no hassle" policy and process they profess. Eduardo was polite and professional, yet fun and personable, and since we knew we wanted a Sienna when we walked in, he just eased through the process of helping us select the right one for a great price. On the 2nd day we went to the dealership (to pick up the Sienna) we were with our two kids (4 & 1 y/o) and Eduardo went out of his way to blow up some balloons for them. All his colleagues, from Sales Managers to finance guys all came across as genuine, easygoing and professionally sound. We would recommend this Dealership to anyone purchasing a Toyota. More

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My experience with DCH Wappingers Toyota was a pleasant one. Rob Goldberg was my sales rep and he was very informative and helped me with my loan process every step of the way. I was impressed with Toyo one. Rob Goldberg was my sales rep and he was very informative and helped me with my loan process every step of the way. I was impressed with Toyota's 2 yr/25,000 mile "courtesy" maintenace plan. Alo, I liked that the service departement is open on Saturday and Sunday. How convenient. More

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Car Buying Made Easy 101. After doing my research and test driving cars, I went online to obtain internet prices on a Rav4 Limited. I visited two dealer showrooms w/o internet quotations as well. No dea test driving cars, I went online to obtain internet prices on a Rav4 Limited. I visited two dealer showrooms w/o internet quotations as well. No dealership would sell the car for the online price I received from this dealership.In addition, Rob Goldberg, the salesman, worked with me to obtain the fairest(and highest) price for my car in trade-in. All people were professional, friendly, and direct. No hidden agendas. No hassles. I highly recommend this dealership to all in the area. More

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