Robert Hepner
Robert Hepner at Carman Ford Lincoln

Robert Hepner | Page 12

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

Contact Me
5.0
294 Reviews

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

Dealership Experience

13 yrs, 6 mos

5.0

294 Reviews

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294 Reviews of Robert Hepner

October 16, 2021

Dealership Rating
Employee Rating

Great experience with Scott who was very patient & outgoing with us while we shuffled back & forth between cars. Scott was very knowledgeable in both vehicles we were looking at (Edge & Explorer). Thi More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 12, 2021

Dealership Rating
Employee Rating

Best dealership I've ever dealt with feel at home have bought 6 vehicles from here. More

by Marge Thompson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 11, 2021

Dealership Rating
Employee Rating

Excellent customer service. The entire Carman Team plays an integral part in providing an outstanding experience—friendly, knowledgeable, and professional. Special shoutout to John M & Bob H! More

by H Berger
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: John MacDonald

September 16, 2021

Dealership Rating
Employee Rating

Scott was awesome he listened to what we wanted the whole experience was great I would recommend Carmen ford More

by Majo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Brabender, Scott Ponsell

September 14, 2021

Dealership Rating
Employee Rating

Very friendly, low doc fees, Scott was outstanding, he took a car from the showroom floor for us to test drive. enjoying our new EcoSport. More

by Awstubbs1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Ponsell , John MacDonald

September 08, 2021

Dealership Rating
Employee Rating

Carman autogroup was the most professional autogroup that I have ever dealt with in my life. That includes John MacDonald,the sale manager and the financial manager. More

by Tom Mahoney
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Brabender , John MacDonald

September 01, 2021

Dealership Rating
Employee Rating

They are awesome!! Excellent experience made feel like they cared about our needs. My wife is super happy with her ride and she told me Scott is super professional More

by DJDC1970
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Brabender, Scott Ponsell

August 31, 2021

Dealership Rating
Employee Rating

Scott and the dealer shipment was very informative and quick with responses on the phone, email, and text. I would recommend using this dealership and asking for Scott. More

by Qfmeg15
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Ponsell

August 18, 2021

Dealership Rating
Employee Rating

Thank you CARMAN FORD! For the best customer friendly, professional and knowledgeable Staff. Your honesty, and working with us was worth buying our new truck. More

by Ihmriveraf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Giacchino, Dan Giacchino, Brian Giacchino, Scott Ponsell , Just hoping we didn't miss anyone.

Aug 18, 2021

Carman Ford Lincoln responded

Thanks for the feedback Felix. It was a pleasure to work with you and Maria! We hope you continue to enjoy your new truck. Thanks again for your business!

Aug 18, 2021

Ihmriveraf responded

This is the best dealer, we're very happy with the service and costumer we love the dealer and Dan and Scott are great people, we're very happy with our new truck thank you.

August 12, 2021

Dealership Rating
Employee Rating

Delaware Dan is the man! Great service and support! Greg Grimaldi is great with my family and his follow up is great! Have purchased 5 vehicles from Carman More

by metkiff21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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