Robert Hepner | Page 13

The best there is. The service is superior and the staff and management are siuper helpful and friendly! Until I began to do my car purchasing and service, I never felt The service is superior and the staff and management are siuper helpful and friendly! Until I began to do my car purchasing and service, I never felt comfortable with car dealerships until I went to Carman. Now my whole family trusts and depends on Carman for all their cars' needs. More

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Kind curtious staff. Willing to show any automobile, in cold rainy weather. Completely explained the automobiles functions and abilities. Thanks to the gentleman who explained the truck abilities. Will be cold rainy weather. Completely explained the automobiles functions and abilities. Thanks to the gentleman who explained the truck abilities. Will be back to this dealer again. More

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The Most Pleasant & Enjoyable Car-buying Experience EVER!!! WE ARE ABSOLUTELY DELIGHTED WITH MY 2019 MOCHA LINCOLN MKC!!! When my husband and I were considering replacing my 2013 Nissan Rogue, we checked out th WE ARE ABSOLUTELY DELIGHTED WITH MY 2019 MOCHA LINCOLN MKC!!! When my husband and I were considering replacing my 2013 Nissan Rogue, we checked out the pre-owned availabilities and found that might not be the best option for us. We decided to go back to leasing. I had seen a Cadillac and a Lincoln SUV on the road that were attractive to me. First, we considered a Cadillac and found that experience very unsatisfactory. Then, Carman advertised the Black Friday promotion. My husband contacted Carman and talked to FRIENDLY FRANK who set up an appointment for us to check out the 2019 Lincoln MKC. We came in on Monday and were immediately greeted by Frank and given to John who is an expert on the MKC. JOHN turned out to be the MOST AMAZING CONSULTANT who was on top of everything before we even thought about it. He took OUTSTANDING CARE of us throughout the entire process!! He made sure we knew everything, I mean everything about the MKC and helped us to set it up which was a Godsend! When it came to the terms of the Lease which included trading in my Rogue, we certainly put Frank through his paces in negotiating an acceptable deal for all of us. Even though it took quite some time to get there, we were made comfortable in their Beautiful Showroom. Frank was very accommodating when it came to our trade-in. Because we were having difficulty understanding the numbers of the Lease, Frank was totally transparent and showed us every aspect of our deal. That "sealed the deal" for us! And on Tuesday afternoon, off I drove in my GORGEOUS LINCOLN! Nobody could have been NICER & BETTER TO WORK WITH than Frank and John. And everyone at the dealership made you feel Welcome, especially BOB who was most congenial and made the signing experience as easy and painless as possible. Also, we would like to give a personal GRAZIE to LARRY for his special care! THANKS SO VERY MUCH TO YOU ALL!!! I repeat ... THE MOST PLEASANT & ENJOYABLE CAR-BUYING EXPERIENCE EVER!!! Dianne & John Flora More

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Pro Team Plus The Pro-Team-Plus that I had the pleasure of engaging consisted of John MacDonald, Frank Azan, Joe Giacchino and Bob Hepner the financial specialist. The Pro-Team-Plus that I had the pleasure of engaging consisted of John MacDonald, Frank Azan, Joe Giacchino and Bob Hepner the financial specialist. These gentleman made the purchase of my new 2020 Navigator Reserve actually a nice experience and did everything they could to makes the deal happen and let us know that they actually care for their clients. I would recommend Caman Ford Lincoln to anyone looking to purchase from experienced professionals. Engaging the right ballance in the give and take in the negotiations process is what really matters. It is here that the Pro-Team shines. That gives the client the enthusiasm and confidence to continue to end of the purchase process. Thanks gentleman. EC More

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Bought a 2020 Explorer Platinum Best car buying experience ever. Vincent Grimaldi, Greg Grimaldi, and Robert Hepner couldn’t have been better at accommodating my wife and I. Can’t sa Best car buying experience ever. Vincent Grimaldi, Greg Grimaldi, and Robert Hepner couldn’t have been better at accommodating my wife and I. Can’t say enough good things. They truly represent a positive Ford car buying experience. More

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Excellent Customer Service!! The fine folks at Carman were exemplary in their attention to detail. We walked in not expecting to buy; but walked out proud Lincoln MKX owners! Grea The fine folks at Carman were exemplary in their attention to detail. We walked in not expecting to buy; but walked out proud Lincoln MKX owners! Great Job! More

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Best ever wouldnt go anywhere else. Greg is great Feel very comfortable. All the ones that are there are excellent especially Greg on Lincoln side love him makes experience the best ever. Wouldnt go a Feel very comfortable. All the ones that are there are excellent especially Greg on Lincoln side love him makes experience the best ever. Wouldnt go anywhere else More

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Get it done No xx , gave me what I asked for shortest buying experience ever in and out with very little haggling, ask for a better interest rate and they did it No xx , gave me what I asked for shortest buying experience ever in and out with very little haggling, ask for a better interest rate and they did it , should just try and give you best pricing and RATE 1st , after all the best customer is a repeat happy customers, a word of mouth is your greatest advertisement. John P More

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Awesome Service I have been purchasing vehicles from the Carman Auto Group for many years and I must tell you that their sales personnel are among the very best, no h I have been purchasing vehicles from the Carman Auto Group for many years and I must tell you that their sales personnel are among the very best, no high pressure, just the information and help you need to make an intelligent purchases. Their service department in among the best around. They schedule your work, get you checked in, perform the service and your on your way in no time with an expert repair. The parts department is also very attentive to your needs, they work with you to get the part(s) you need and you are never disappointed. The entire staff is extremely experienced, very polite and above all professional. More

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Great service I was pleasantly surprised by the overall experience from Greg F. to Bob H very professional! The entire process was seamless, efficient & customer s I was pleasantly surprised by the overall experience from Greg F. to Bob H very professional! The entire process was seamless, efficient & customer service oriented! More

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