Robert Hepner | Page 22

OVERWHELMED BY HELPFUL , CARING EMPLOYEES OF CARMEN FORD! I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A DOUBT TELL YOU THE GUYS AT CARMAN FORD ARE HANDS DOWN THE BEST!!! I HAVE NEVER SEEN SUCH CARING , HELPFUL AND HONEST PEOPLE AT A DEALERSHIP IN MY DECADES OF BUYING VEHICLES. THE 2 MEN I DEALT WITH , JOE GIACCHINO AND BOB HEPNER WERE INCREDIBLE . YOU JUST DO NOT SEE PEOPLE IN ANY TYPE OF BUSINESS THAT TRULY CARE THAT MUCH ANY MORE. WITHOUT GETTING INTO THE DETAILS , MY WIFE AND I FELL UPON SOME VERY HARD TIMES DUE TO OTHER PERSONS CARELESSNESS. JOE AND BOB TRULY CARED ABOUT HELPING US WHEN WE NEEDED IT . MOST PEOPLE DO NOT WANT TO BE BOTHERED . IT IS TOO MUCH WORK , EFFORT FOR THEM . I CAN GUARANTEE THEY WILL HAVE US AS REPEAT CUSTOMERS FOR YEARS TO COME . ALSO , ANY FAMILY LOOKING FOR A NEW/ USED VEHICLE WILL BE SENT THEIR WAY . I WISH YOU GUYS THE VERY BEST IN YOUR FUTURES , AND THANKS AGAIN !!! YOURS TRULY....JOSEPH HEALD More

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Pleasure to deal with We purchased a Lincoln MKX yesterday with Sales associate Dan Shine's assistance. Dan was gracious and helpful from start to finish. We looked at us We purchased a Lincoln MKX yesterday with Sales associate Dan Shine's assistance. Dan was gracious and helpful from start to finish. We looked at used as well as new vehicles taking both for test drives. Dan answered all our questions and addressed any concerns we might have. Dan went above and beyond making the whole experience a positive one. We look forward to a long relationship with Carmen Ford in the years ahead. Ralph and Carol Howardson More

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Easy and Efficient! I worked with Dan Shine for my recent purchase of a 2016 Lincoln MKX. The dealership had the color of the car I wanted, as well as the interior selec I worked with Dan Shine for my recent purchase of a 2016 Lincoln MKX. The dealership had the color of the car I wanted, as well as the interior selection. Dan was most gracious, knowledgeable and efficient with the entire process -- from our initial greeting to the final handshake upon driving off the lot! Bob Hepner, who finalized the paperwork in the Finance Department, provided the same great customer service as Dan. Had a wonderful experience purchasing a vehicle at Carman Ford Lincoln! More

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Disgusted and robbed I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told I bought a used car at Carmen Ford Lincoln in New Castle Delaware. Within the week I noticed the car had unusual vibrations when it was idling. I told the sales rep what was going on and he blew me off and sent me to the service department. When I went to get the car checked out I was told I had to pay $500 for repairs on the car. I had to repair the car because the vibrations were getting worse and it was an engine mount problem. When I contacted the sales department and the service managers I was told I could not get a refund because they didn't notice the problem when they inspected it. It is not my fault that they couldn't find the broken part or decided to sell it even though it was broken. I also think that when the sales rep saw two women come in for a car that I was taken for a fool and sold a broken car. I didn't even get a key fob to unlock my car. The sales rep told me it was impossible to get one because it wasn't turned in when the vehicle was given to them. I came in on my own later and was given TWO. The laziness of the salesman astounded me. I will never again buy a Ford. I do not trust the people there and think that it is very shady that broken and faulty vehicles can be sold and customers robbed blind. I am thoroughly disgusted with my experience. More

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My wife bought her new Mustang When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and When my wife said she wanted to buy herself a new Mustang we knew there was only one place to go, CARMAN Ford!. Carman made the process pain free and quick. Since my wife was purchasing the Mustang she went in and picked one out and worked with Brad Drummond on the deal. I was unable to go with her that day and came on another day in which Brad was off. Nadir Ahmedjanov was kind enough to take me for a test drive even though he knew I was not the one buying the car. From the moment I spoke with Bob Karan and Todd Brabender they made me feel like family and really worked hard to give my wife the best possible deal. Mike Sipala did a great job on getting the trade in worked and what a deal it was! Then comes to the finance office. This is the office which makes everyone sweat. I can tell you that Bob Hepner took all the anxiety away and he made it a pleasure to sit in his office. This was our 4th vehicle from Carman and from they why they do business this will not be our last! Thank you once again! More

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Lincoln need I say more. EASY NO HASSLE SALES TEAM! Gary was great and very helpful and really took the time to help us figure out what was the right model for us. Frank was very helpful with the figure Gary was great and very helpful and really took the time to help us figure out what was the right model for us. Frank was very helpful with the figures on every model we looked at and gave us a great deal. Excellent service from the moment we walked on the lot to driving off the lot with our new Lincoln. More

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excellent experience, best price on trade, very knowlegable The dealership went above and beyond to make sure I was very satisfied with the purchase of my 2016 F-150 truck. I had some personnel problems that ar The dealership went above and beyond to make sure I was very satisfied with the purchase of my 2016 F-150 truck. I had some personnel problems that arose and they worked with me till the issue was resolved and held on to the truck that I had ordered (highly appreciated). They answered all my questions and correctly unlike other dealerships that I visited when looking to purchase my vehicle. I will definitely be a return customer. More

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Purchased a new F150 . My salesman was Joe Giacchino. Joe was outstanding to deal with. I actually stopped in two months prior to my purchase, and made it clear that I was . My salesman was Joe Giacchino. Joe was outstanding to deal with. I actually stopped in two months prior to my purchase, and made it clear that I wasn't there to buy that day, just to ask some questions about the truck since I was doing some comparison shopping. Joe took the time to go over everything about the truck with me, without any pressure to buy. He's very knowledgeable and thorough about what he's selling. When I returned to the dealership to buy the truck, Joe had me out of there in a little over an hour (including the test drive). The sales manager and finance guy were great also. This is why my past three vehicle purchases have been from Carman, and why I'll return. J. Jackson More

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Ford F150 XLT Sport I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and walked around the lot. As I was entering the building, an associate, Chris B., greeted me and asked what brought me in. After a brief conversation, we began to look at the specific F150 I had inquired about earlier that day. The truck was in stock. Chris talked to me about the features and options on this truck. I test drove the vehicle and decided to buy it. The sales manager, Mike, took time to speak with me and seemed genuinely interested in me, not the purchase of the new truck. The finance manager, Bob, was fantastic! He explained everything about the terms and made sure to answer my questions. We also spoke about his family and some of his experiences in the Navy (Thanks for your service, sir). From the moment I walked through the doors until the time I left, I felt as if I were a person and not just another sale. Great job gentlemen!! More

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Great experience I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a we I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a welcoming handshake. From there things continued to get even better. I have purchased many cars in my lifetime, but Greg, by far, has been the most personable and knowledgeable. His efforts that first visit, during the test drive as well as follow up to complete the purchase have been excellent. Others that contributed to my great experience were Bob Hepner and Frank Azan (thanks for the hat). I would highly recommend this team to others. More

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