Robert Hepner | Page 23

Ford F150 XLT Sport I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and I found this truck online and contacted the dealership. An e-commerce associate answered my questions. I went to Carman Ford in New Castle, DE and walked around the lot. As I was entering the building, an associate, Chris B., greeted me and asked what brought me in. After a brief conversation, we began to look at the specific F150 I had inquired about earlier that day. The truck was in stock. Chris talked to me about the features and options on this truck. I test drove the vehicle and decided to buy it. The sales manager, Mike, took time to speak with me and seemed genuinely interested in me, not the purchase of the new truck. The finance manager, Bob, was fantastic! He explained everything about the terms and made sure to answer my questions. We also spoke about his family and some of his experiences in the Navy (Thanks for your service, sir). From the moment I walked through the doors until the time I left, I felt as if I were a person and not just another sale. Great job gentlemen!! More

Report | Print

Great experience I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a we I had done my research on the model car I wanted prior to going to Carman. Greg greeted us when we approach the showroom, with a large smile and a welcoming handshake. From there things continued to get even better. I have purchased many cars in my lifetime, but Greg, by far, has been the most personable and knowledgeable. His efforts that first visit, during the test drive as well as follow up to complete the purchase have been excellent. Others that contributed to my great experience were Bob Hepner and Frank Azan (thanks for the hat). I would highly recommend this team to others. More

Report | Print

Our experience Brad and Todd, Chris and I would like to thank all of you for an enjoyable car leasing experience. i have already recommended your dealership to some Brad and Todd, Chris and I would like to thank all of you for an enjoyable car leasing experience. i have already recommended your dealership to some people at my office. Brad, you were a pleasure to work with and we wish you all the luck moving forward. More

Report | Print

Great communication Worked with this group for a certified pre owned vehicle online. Went in and great people. Jabar was easy to work with, super friendly and worked with Worked with this group for a certified pre owned vehicle online. Went in and great people. Jabar was easy to work with, super friendly and worked with me to get an awesome deal. No one was pushy and everyone was helpful. More

Report | Print

best deal ever bought used car at very great discount price best deal ever I was able to buy after getting the best deal it was great with employees at CARMAN Nick Messer was very helpful and he professio best deal ever I was able to buy after getting the best deal it was great with employees at CARMAN Nick Messer was very helpful and he professional he was excellent he immediately closed the deal with fair price and robert hepner was happy to see us and gave a great service easy and smooth he is good the atmosphere of all the employees and the company was great and good enjoyable to be with More

Report | Print

Our Awesome Experience My husband and I had an awesome experience at Carman Ford. Not only did we leave with the car we wanted, we received excellent service from the time My husband and I had an awesome experience at Carman Ford. Not only did we leave with the car we wanted, we received excellent service from the time we entered the front door. Joseph Giacchino met and greeted us while opening the front door and then served us with the utmost professionalism. He knew his job, made us feel welcome and wanted as a customer. He thanked us for our business. Todd Brabender and Dan Miller (the finance managers) greeted us and assured us they could work our deal, and did so quickly, staying well within all of our financial limits. They too were very professional. Mr. Robert Hepner prepared the paperwork quickly and with ease. He was professional and yet engaged us in funny conversations, as he did his job. All of our information on the paperwork was correct. This was the easiest and quickest process I ever remember receiving at a car dealership. Lastly, I called the next day to obtain a missing item and the receptionist Laurie was just as pleasant and professional as the rest of the sales team. Our salesman Joseph promptly returned my call informing me that he completed my request. Great customer service! This car dealership was awesome!! Thank you Carman Ford team. I'm sending you another customer tonight. :) More

Report | Print

Excellent Working with Joe! I purchased two vehicles from Joe within a short period of time. I didn't plan it that way, but he made the process easy for me each time. I got in I purchased two vehicles from Joe within a short period of time. I didn't plan it that way, but he made the process easy for me each time. I got in and out in the short period of time with no hassle & no stress. I would recommend him highly to family and friends. Truly a pleasure to work with! More

Report | Print

No arguing with Sales Professional I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel importa I returned to see Greg Grimaldi as he handled my two prior dealings with Carman group. No matter how busy the dealership is Greg makes me feel important. He addressed all my queries. Robert as manager did a solid job explaining the additional warranty but with a great product like fusion titanium, no need to strong sell after I said no thanks. Not annoying but dropping price to Han POS add'l warranty was not pleasant. More

Report | Print

Pleasant on the surface Everyone seemed eager to help the two women who came into the dealership. I was happy at first but a series of problems and a defective vehicle have l Everyone seemed eager to help the two women who came into the dealership. I was happy at first but a series of problems and a defective vehicle have left me bereft. More

Report | Print

Great buying experience! We test drove two vehicles and I really liked our sales associate. He was very knowledgeable, not pushy, and most importantly, talked to me AND my hu We test drove two vehicles and I really liked our sales associate. He was very knowledgeable, not pushy, and most importantly, talked to me AND my husband. This was very important to me. We worked with another dealership where the sales associate only talked to my husband and did not even acknowledge me - even though the car was for me! Everything went pretty smooth - no complaints! More

Report | Print