Robert Hepner | Page 21

courteous, efficient, excellant customer service Chris helped my son purchase a truck. He treated my son with respect and discussed many options and ideas that fit my sons criteria. As it was my so Chris helped my son purchase a truck. He treated my son with respect and discussed many options and ideas that fit my sons criteria. As it was my sons first big purchase, Chris included me in the conversation and allowed me to voice my input. Although it was my sons decision I respected Chris's approach. I showed interest in a used truck, but Chris, through his research offered me alternative that could better suit my interest. I stayed with Chris as my sales professional for the way he treated my son. Chris worked with me and did not push too far, he respected my point of view and where my thought process and position I took on looking for a vehicle. I will recommend Chris to my friends who are looking for a new or used vehicle. More

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Top notch Great experience with everything. Feel very welcome when there right at home My husband and I have recommended to everyone we talk to that is interes Great experience with everything. Feel very welcome when there right at home My husband and I have recommended to everyone we talk to that is interested More

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Friendly Service We were very satisfied with the personal treatment we've received when making a decision on our new purchase. I would highly recommend Carman Ford We were very satisfied with the personal treatment we've received when making a decision on our new purchase. I would highly recommend Carman Ford Lincoln to everyone I come in contact with to choose this dealership. More

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Great service ! Shawn and Frank made my car buying experience a happy one . Thank you for taking the time and working on the deal . I would definetly recommend this d Shawn and Frank made my car buying experience a happy one . Thank you for taking the time and working on the deal . I would definetly recommend this dealership to others . Thank you ! More

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The best car buying experience in 30 years. Wish I had known sooner that Carman Ford in New Castle was the place to go. They have a wonderful team who go the car buying experience in 30 years. Wish I had known sooner that Carman Ford in New Castle was the place to go. They have a wonderful team who go the extra mile. Greg G. Is a rock star! More

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very disappointing My friend and I were in on Aug.18. We were going to buy your 2005 yellow mustang for 8800. The finance manager proceeded to tell us that we could not My friend and I were in on Aug.18. We were going to buy your 2005 yellow mustang for 8800. The finance manager proceeded to tell us that we could not purchase it, at this time he insulted us by telling us that our car was not worth nothing. What he didn't know and didn't try to know was that I was sitting with 32000 in my pocket. He had no interest in tying to sell the car. I thought that that was what you are there for.. My whole family and friends have always bought there but no more. Very disappointed with dealership. More

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Great experiance The staff was very friendly. They were very professional . We traded a truck for a mustang gt no problem. I would recommend these guys anytime. The staff was very friendly. They were very professional . We traded a truck for a mustang gt no problem. I would recommend these guys anytime. More

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Transit Connect Purchase I recently purchased a Certified Transit Connect from Carman Ford. Greg Gramaldi was awesome as usual and the process was straight forward and transp I recently purchased a Certified Transit Connect from Carman Ford. Greg Gramaldi was awesome as usual and the process was straight forward and transparent. This is the 4th vehicle we have bought through Greg and he has become a good friend over the years. I originally went in looking for an Escape but after telling Greg what I was trying to do he offered other options I had not considered and we ended up with The Transit..a great choise. I highly recommend Carman Ford and Greg Gralmaldi if you are looking for a New Ford or a good quality used car. More

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June 28, 2016 I was recently in an auto accident and vehicle totaled. I've always purchased my vehicles from a dealership in BelAir, MD.. I decided to visit Carman I was recently in an auto accident and vehicle totaled. I've always purchased my vehicles from a dealership in BelAir, MD.. I decided to visit Carman Ford due to their great reviews about their sales staff. Prior to my arrival to the dealership, I emailed about a vehicle, I received a quick and welcoming email reply. The same day it was followed up with a friendly call from Brett, the amazing customer service made up my mind to visit sooner than later to see the vehicle which I was interested, although I was still healing and recovering. The same day I went and met with Joseph Giacchino who was concerned about my injuries more than selling me a car. Joe suggested picking me up at a later date when I felt better to see & test drive interested vehicles. Joe's concern and attentive behavior was truly refreshing and appreciative. I researched other dealerships and vehicles online to visit. I was won over from the email, phone call and excellent and efficient customer service by Joe Giacchino. I did purchase a vehicle after my 2nd visit with Joe the next day painful injuries and all. Awesome customer service; great prices which are comparison to Kelly Blue Book; provided informative vehicle history and convenient and quick process in obtaining a vehicle. Thank you for a wonderful car shopping experience. I'll truly refer family and friends. DJ Jones More

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OVERWHELMED BY HELPFUL , CARING EMPLOYEES OF CARMEN FORD! I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A I HAVE DELT WITH MANY , MANY DEALERSHIPS IN MY DAY . I HAVE BOUGHT MANY NEW VEHICLES IN MY DAY . BUT , IN ALL MY YEARS IN DOING SO , I CAN WITHOUT A DOUBT TELL YOU THE GUYS AT CARMAN FORD ARE HANDS DOWN THE BEST!!! I HAVE NEVER SEEN SUCH CARING , HELPFUL AND HONEST PEOPLE AT A DEALERSHIP IN MY DECADES OF BUYING VEHICLES. THE 2 MEN I DEALT WITH , JOE GIACCHINO AND BOB HEPNER WERE INCREDIBLE . YOU JUST DO NOT SEE PEOPLE IN ANY TYPE OF BUSINESS THAT TRULY CARE THAT MUCH ANY MORE. WITHOUT GETTING INTO THE DETAILS , MY WIFE AND I FELL UPON SOME VERY HARD TIMES DUE TO OTHER PERSONS CARELESSNESS. JOE AND BOB TRULY CARED ABOUT HELPING US WHEN WE NEEDED IT . MOST PEOPLE DO NOT WANT TO BE BOTHERED . IT IS TOO MUCH WORK , EFFORT FOR THEM . I CAN GUARANTEE THEY WILL HAVE US AS REPEAT CUSTOMERS FOR YEARS TO COME . ALSO , ANY FAMILY LOOKING FOR A NEW/ USED VEHICLE WILL BE SENT THEIR WAY . I WISH YOU GUYS THE VERY BEST IN YOUR FUTURES , AND THANKS AGAIN !!! YOURS TRULY....JOSEPH HEALD More

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