Robert Hepner
Robert Hepner at Carman Ford Lincoln

Robert Hepner | Page 8

Ford Business Manager

Carman Ford Lincoln

193 S DuPont Highway
New Castle, DE 19720

Contact Me
5.0
297 Reviews

Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.

Dealership Experience

13 yrs, 8 mos

5.0

297 Reviews

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297 Reviews of Robert Hepner

April 13, 2023

Dealership Rating
Employee Rating

Excellent customer service! We are very happy with Carman Lincoln Dealership and that is why we keep coming back. Dan and Robert are both extreamly nice, very helpful and very More

by S
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Recommend Dealer
Yes
Apr 13, 2023

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Lincoln and are honored that you remain a valuable member of the Carman Lincoln customer family. Enjoy your new Lincoln. Celebrating 50 years of serving our community. Carman...Driven by the Best!

April 12, 2023

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That was one of the best experiences I had at a car dealership no matter More

by Gwfc_vp18
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Recommend Dealer
Yes

Other Employees Tagged: Scott Ponsell , John Brooking

Apr 12, 2023

Carman Ford Lincoln responded

Thank you for the amazing kind comments and 5 star review. We appreciate you taking the time to review Carman Ford and are happy to have you as a member of the Carman Ford customer family. Enjoy your new Ford! Celebrating 50 years of serving our community. Carman..Driven by the Best!

April 11, 2023

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I have purchased 2 vehicles from Carman Ford so far and they have always made my experience worthwhile, even with my crappy credit score! I had the privilege of working with Scott P and he is THEE absolute More

by Tenika
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Recommend Dealer
Yes

Other Employees Tagged: Scott Ponsell

Apr 12, 2023

Carman Ford Lincoln responded

Thank you Tenika for the amazing comments and 5 star review. We appreciate you taking the time to review Carman Ford and are honored that you remain a valuable member of the Carman Ford customer family. Enjoy your new ride! Celebrating 50 years of serving our community. Carman..Driven by the Best!

April 11, 2023

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Excellent service - friendly, happy, and helpful people that made leasing a car very easy. Patient with my indecisiveness and knowledgable when it came to highlighting key features of the car. Thank you al More

by Meghan-Higgins
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Recommend Dealer
Yes

Other Employees Tagged: Dan Giacchino, Vincent Grimaldi , Blaine Fasy, Adrienne Hertzog

Apr 11, 2023

Carman Ford Lincoln responded

Thank yoou Meghan for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are happy to have you as a member of the Carman Ford customer family. Enjoy your new ride! Carman..Driven by the Best. Celebrating 50 years of serving our community.

April 08, 2023

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Fantastic, patient and respectful service for a MomMom whose retiring vehicle is a 2005 Explorer with almost 300,00 miles on it and no fancy anything. Mike is a great explainer and good at anticipating qu More

by Delaware MomMom
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Michael Robinson

Apr 10, 2023

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are happy to have you as a member of the Carman Ford customer family. Enjoy your new ride. Carman..Driven by the Best. Celebrating 50 years of serving our community.

April 01, 2023

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I came in with a 2015 Fusion and left with a 2017 MKC real quick. Scott really knows what he is doing and is really patient with a great sense of humor. I would definitely recommend going here for buying More

by leovaldiviaivarra
Service Price Transparency
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Recommend Dealer
Yes
Apr 02, 2023

Carman Ford Lincoln responded

Thnk you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are happy to have you as a member of the Carman Ford customer family. Enjoy your new to you ride! Carman..Driven by the Best! Celebrating 50 years of serving our community.

March 30, 2023

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This was probably the quickest and easiest vehicle sale that we’ve ever experienced. I completed the application at my house and everything was approved over the phone that day. I spent maybe 30 mins signi More

by Bearflumer
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Recommend Dealer
Yes

Other Employees Tagged: Dan Giacchino , Michael Robinson

Mar 31, 2023

Carman Ford Lincoln responded

Thank you for the incredible comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are happy to welcome you to the Carman Ford customer family. Let us know if you need anything else. We are here for you after the sale. Enjoy your new truck! Carman..Driven by the Best! Celebrating 50 years of serving our community.

March 29, 2023

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Great experience with my factory order at Carman! Great customer service from everyone and would recommend to anyone looking for a new or pre-owned vehicle! Will be coming down from Jersey for all Tr More

by georgejr1962
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Recommend Dealer
Yes
Mar 29, 2023

Carman Ford Lincoln responded

Thank you George for the incredible comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are excited to have you as a member of the Carman Ford customer family. Enjoy your new Ford. Carman.. Driven by the Best! Celebrating 50 years of serving our customers.

February 25, 2023

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Great experience buying my car through Carman ford. Great employees and a very smooth transaction. Will definitely use them again in the future! More

by Bierig71
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Brabender, Scott Ponsell

Feb 25, 2023

Carman Ford Lincoln responded

Thank you for the kind comments and 5 star review. We appeciate you taking the time to review Carman Ford. We are excited to have you as a member of the Carman Ford customer family. Enjoy your new Ford. Carman..Driven by the Best. Celebrating 50 years of serving our community.

February 22, 2023

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Employee Rating

Extraordinary customer service from the time Michael answered the telephone, including Todd and Robert, priceless. More

by Ms. Des
Recommend Dealer
Yes

Other Employees Tagged: Todd Brabender , Michael Robinson

Feb 22, 2023

Carman Ford Lincoln responded

Thank you for the wonderful comments and 5 star review. We appreciate you taking the time to review Carman Ford. We are happy to have you as a member of the Carman Ford customer family. Let us know if we can be of further assitance. We are here for you after the sale. Enjoy your new Ford. Carman..Driven by the Best. Celebrating 50 years of serving our community.

Feb 22, 2023

Ms. Des responded

Thank you Michael, Todd and Robert for your commitment to excellence and extraordinary customer service, priceless. Graciously, Ms. Williams

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