Robert Hepner | Page 8
Ford Business Manager
Carman Ford Lincoln
193 S DuPont Highway
New Castle, DE 19720
Over 25 years in the automotive industry. I care about my clients and what to make their experience the best they have ever had. I served my country for 9 years in the Navy and I am very proud to have served. I have 6 kids and 8 grandkids and a wonderful Wife (Sol) that I love dearly. Love to fish and spend time with the family are two of my favorite things to do.
Read moreDealership Experience
13 yrs, 8 mos
295 Reviews
Write a Review295 Reviews of Robert Hepner
April 11, 2023
I have purchased 2 vehicles from Carman Ford so far and they have always made my experience worthwhile, even with my crappy credit score! I had the privilege of working with Scott P and he is THEE absolute they have always made my experience worthwhile, even with my crappy credit score! I had the privilege of working with Scott P and he is THEE absolute best! His level of professionalism and knowledge of car sales made it very easy to work with him. I came in to do a trade in without a dime to put down initially but Scott, Bob and the rest of the team were very patient and diligent in assisting me with my new purchase! I’ve purchased several cars over the years and some dealers unfortunately will try to get over when they see a young female BY HERSELF trying to purchase a car but one thing I can say about the guys at Carman Ford is that they are integral and will ensure that you get what you want. My grandparents moved to DE from VA in the mid 1960’s and Carman Ford is THE ONLY dealership they’ve purchased their cars from. They weren’t even called Carman Ford at that time if I’m not mistaken. My grandfather passed away 5 yrs ago and my grandmother at 84 y/o just traded in her Jeep a month ago so that should speak volume about this dealership. Someone had told her to make sure she works with Scott but she ended up with another salesman nonetheless, she had a great experience! I would HIGHLY recommend Carman Ford to anyone who is looking to purchase another vehicle. They have a great selection of cars and SUV’s as well. P.S. if you’re a sucker for corny jokes, SCOTT PONSELL has the BEST ONES lol! He made my process nice and relaxing so whoever reads this, ask for Scott!! Thanks Carman!!!! More
Other Employees Tagged: Scott Ponsell
April 11, 2023
Excellent service - friendly, happy, and helpful people that made leasing a car very easy. Patient with my indecisiveness and knowledgable when it came to highlighting key features of the car. Thank you al that made leasing a car very easy. Patient with my indecisiveness and knowledgable when it came to highlighting key features of the car. Thank you all so much I'm so happy to drive again and I love the car! Really appreciate all of your help and support. More
Other Employees Tagged: Dan Giacchino, Vincent Grimaldi , Blaine Fasy, Adrienne Hertzog
April 08, 2023
Fantastic, patient and respectful service for a MomMom whose retiring vehicle is a 2005 Explorer with almost 300,00 miles on it and no fancy anything. Mike is a great explainer and good at anticipating qu whose retiring vehicle is a 2005 Explorer with almost 300,00 miles on it and no fancy anything. Mike is a great explainer and good at anticipating questions. So happy with my new vehicle, Mike Robinson, and Carman Ford! More
Other Employees Tagged: Michael Robinson
April 01, 2023
I came in with a 2015 Fusion and left with a 2017 MKC real quick. Scott really knows what he is doing and is really patient with a great sense of humor. I would definitely recommend going here for buying real quick. Scott really knows what he is doing and is really patient with a great sense of humor. I would definitely recommend going here for buying a new or used car. More
Other Employees Tagged: Todd Brabender, Joe Giacchino, Dan Giacchino, Brian Giacchino, Scott Ponsell
March 30, 2023
This was probably the quickest and easiest vehicle sale that we’ve ever experienced. I completed the application at my house and everything was approved over the phone that day. I spent maybe 30 mins signi that we’ve ever experienced. I completed the application at my house and everything was approved over the phone that day. I spent maybe 30 mins signing paperwork and then left so they could have a hitch installed on the truck and they delivered it right to my front door the next day! Mike was so nice and easy to talk to! We will definitely be doing business with him and Carman Ford I’m the future! More
Other Employees Tagged: Dan Giacchino , Michael Robinson
March 29, 2023
Great experience with my factory order at Carman! Great customer service from everyone and would recommend to anyone looking for a new or pre-owned vehicle! Will be coming down from Jersey for all Tr Great customer service from everyone and would recommend to anyone looking for a new or pre-owned vehicle! Will be coming down from Jersey for all Truck related needs to Carman. Top Tier Service and Experience! More
Other Employees Tagged: Todd Brabender, Greg Grimaldi, Dan Giacchino, Vincent Grimaldi
February 25, 2023
Great experience buying my car through Carman ford. Great employees and a very smooth transaction. Will definitely use them again in the future! Great employees and a very smooth transaction. Will definitely use them again in the future! More
Other Employees Tagged: Todd Brabender, Scott Ponsell
February 22, 2023
Extraordinary customer service from the time Michael answered the telephone, including Todd and Robert, priceless. answered the telephone, including Todd and Robert, priceless. More
Other Employees Tagged: Todd Brabender , Michael Robinson
February 10, 2023
It was a pleasure to work with everybody at the dealership and I look forward to our continued relationship. dealership and I look forward to our continued relationship. More
Other Employees Tagged: Scott Ponsell
January 29, 2023
Very easy to work with . Scott went out of his way to help me.Will be glad to become a carman ford member. Scott went out of his way to help me.Will be glad to become a carman ford member. More
Other Employees Tagged: Scott Ponsell , Adrienne Hertzog

