Robert Sanders | Page 2

Still the only dealership that will ever get our business. Courteous, communicative, all the staff across the business always makes us leave there satisfied with our choice business. Courteous, communicative, all the staff across the business always makes us leave there satisfied with our choice More

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Been buying and selling vehicles for a while now. The sales person Tristin and manager Robert were some of the very best. We had assisted our granddaughter on buying her first car and she was tested The sales person Tristin and manager Robert were some of the very best. We had assisted our granddaughter on buying her first car and she was tested so very well that it was that they helped us decide to buy another vehicle and to go Kia. Great respect and honest dealing is very important to us and Tristan and Robert met our high bar. More

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Dealership is top notch ! This is my 4th Kia purchased here! Great people. Have had two other friends buy cars there! This is my 4th Kia purchased here! Great people. Have had two other friends buy cars there! More

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My experience with Moritz Kia of Hurst started with them lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of mise lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of misery was the way they left me stranded on the side of the road in 109 degree, direct sun, Texas heat, with a dead battery. A dead battery that they neglected to tell me anything about 15 minutes prior when I picked up the car after they had it for a week. Did you catch that? I had the car in my possession for less than an hour. But of course, I called upset and grew increasingly more upset as time went on and I could not get through to a single human person because their phone lines are janky and designed to disconnect you. When I did finally get through, I was told it was MY FAULT the battery was dead, there was no possible way it was them, and nope they would not be sending out any person that could jump my car. However, they said, "You can pay for a tow truck and then we will look at it to determine if it is something we did and then we can reimburse you for the tow." I'm enraged typing this just thinking of how inconsiderate and bullxxxxty that is. Even just as another human being, you'd think that someone with the capability to come jump a car, knowing someone is STRANDED, outside, in 109 degrees MF, would get in their own vehicle and come jump a car. Nah, not at Moritz! So I told them I would absolutely not be doing that, and they said, oh fine you can call this other tow company and they can invoice you and THEN we will decide it was your fault and you can pay for the tow later instead." Well, basically. They didn't quite admit they would never determine it was their fault ever in 100 billion years so I was out of luck no matter what. I called back, asking for a manager. I got voicemail. They don't respond to voicemails, but I left one anyway. I was upset and crying and asked for a call back as soon a s possible. It's been six days and I have yet to receive a single follow-up from ANYONE at Moritz Kia. Not a single person has reached out and asked, hey everything alright? We never got your car towed in. Just checking to make sure you didn't die on the side of the road or something. Gross. Moritz Kia of Hurst. You are so gross. Luckily, I'm not dead on the side of the road and slow cooked like some kind of human brisket. Because I walked down a bit and right into Grubbs Nissan where the service manager was HAPPY to come jump my car for me. At no charge. And I happily drove that Kia from Moritz right into the Grubbs parking lot, said some choice words with hand gestures in the direction of Moritz, and washed my hands of their lies and bad customer service forever. #(&$ You. More

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We have purchased 6 vehicles now from Moritz in Hurst. Since meeting with the sales manager Robert Sanders and recently Victor Galloway as well as the finance team, they have always made what is a stressf Since meeting with the sales manager Robert Sanders and recently Victor Galloway as well as the finance team, they have always made what is a stressful and sometimes frustrating experience into a solid outcome for me and my family. We appreciate all their extra effort to make coming back to Moritz worth while. More

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We just purchased our 6th vehicle through Robert Sanders yesterday. He has been taking care of our family for several years and we couldn’t be more pleased with every aspect of working with him. In additio yesterday. He has been taking care of our family for several years and we couldn’t be more pleased with every aspect of working with him. In addition to receiving excellent customer service, we know we can trust him throughout the purchase process. We’ve also been very pleased with all the dealership staff we’ve worked with over the years, from finance to service. Highly recommend! More

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We absolutely loved our experience at Moritz Kia of Hurst! Everyone was so friendly and helpful. We are in love with our new vehicle. The process was quick and easy. Highly recommend this dealership an Hurst! Everyone was so friendly and helpful. We are in love with our new vehicle. The process was quick and easy. Highly recommend this dealership and Steve our amazing salesman!! More

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I was extremely satisfied with service. They got right o it and it’s ru Ning great They got right o it and it’s ru Ning great More

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Ceferino was the best! ! He was so helpful in setting up everything in our new Sportage. He answered all you concerns and was extremely pleasant to talk to. We would Highly ! He was so helpful in setting up everything in our new Sportage. He answered all you concerns and was extremely pleasant to talk to. We would Highly recommend Moritz Kia More

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Overall, good responses and performed as promised! ! Top service and good repoire with sales man, Samuel ! Top service and good repoire with sales man, Samuel More

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