- Woody428
Robert was Awesome he made the whole buying experience simple and easy. The finance department explained everything in simple terms that I could understand to make an informed decision.
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Oct 24, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for stopping by! It is great to see that Robert provided excellent service. - Jay Carley, General Manager
- Antoniu Ionica
Robert did a fantastic job explaining all benefits of the car and he worked with us like a big brother! We felt like home on the dealership not like in the store! Excellent service and nothing need to be improved!
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Oct 21, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for your support. Stop by and see us again soon! - Jay Carley, General Manager
- NJB
Mr. Robert Schilling made the buying process very enjoyable. He displayed knowledge of his products, he listened to me and showed a VERY professional attitude thru out the day!
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Sep 30, 2019 -
Larry H. Miller Toyota Peoria responded
It's through our customers feedback that we are able to maintain such high customer service. We hope you enjoy your new vehicle for many miles to come. If we can be of any assistance in the future don't hesitate to reach out. Have a great day! - Jay Carley, General Manager
- RAV4 hybrid
Found the car we wanted online . Inquired if it was still available to one of the sales reps who assured me it was still available. We immediately went to the showroom and was informed that it had already been sold 2 hours ago.
Did find another car that met our needs and agreed to a cash offer. We were then abandoned waiting for a closer. After 45 minutes, our sales rep got us another closer.
We took possession of the car and were told that one of the key fobs was missing but sales rep assured me he would get another one. Have called twice and waited three weeks but still no key fob.
Surprisingly poor customer service
Follow up: Just after I submitted this review, got a call from the sales rep who set a time for key fob delivery. Need to retract the last part of this review
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Sep 23, 2019 -
Larry H. Miller Toyota Peoria responded
Hello, thank you for bringing this to my attention. It is unfortunate to see that you have experienced poor communication from our dealership. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide and get you the assistance you need. I hope you’ll give me a call at your earliest convenience. - Jay Carley, General Manager, (480) 887-8447
- Satisfied Customer
I love how they went above and beyond for me. They were upfront and honest, very courteous and professional. The timing was great. I will recommend Larry Miller Toyota to everyone. Thank you so much.
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Sep 13, 2019 -
Larry H. Miller Toyota Peoria responded
Thanks for the recommendation! We appreciate your review. Should you need anything else, please let us know. - Jay Carley, General Manager
- Tspencer08
Quinn was most helpful through the whole process! He provided a great customer experience for me. He was very knowledgeable of your products. I would refer anyone to Quinn’
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Jul 26, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for your great review! We will be sure to pass it along to Quinn! Stop by and see us anytime! - Jay Carley, General Manager
- Cyndi
Great services, enjoyed working with Robert and Tony. Thanks for all your help. We will enjoy our Hybrid Highlander. DJ was great on the phone to setup our appointment.
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Jul 11, 2019 -
Larry H. Miller Toyota Peoria responded
Hello! We were happy to provide assistance. Should you need anything else down the road, please let us know. - Jay Carley, General Manager
- Johanna 51
I had a very positive experience at LM Toyota. Robert Schilling took a sincere interest in me. I have been wanting to buy a car and he made it happen for me. I will be forever grateful for his kindness and patience.
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Jul 10, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for your review! We are happy to see that everything was able to work out. Please let us know if you need anything else moving forward. - Jay Carley, General Manager
- Cb of Peoria
The sales associate was knowledgeable of the vehicle I purchased. He explained the areas that I had concerns about. Outstanding customer service, which is important to me.
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Jul 09, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for the review! We were happy to help. Stop by and see us again soon! - Jay Carley, General Manager
- Buthead
Got me in and out fast, the truck was ready and waiting for me! Drove from New Mexico to buy it. Everybody was super nice too!
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Jul 01, 2019 -
Larry H. Miller Toyota Peoria responded
Thank you for making the trip to see us! Please let us know if you need anything else. - Jay Carley, General Manager