Robert Thomas
Robert Thomas at Lithia Hyundai of Reno
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Robert Thomas

Parts Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
26 Reviews
4.8

26 Reviews

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26 Reviews of Robert Thomas

April 21, 2025

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Employee Rating

They were very nice and quick. I’m a little confused though because I was supposed to get something done where the key starts the car for the recall and not the stick but I got the More

by Sslazas
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lithia Hyundai of Reno! We're glad to hear that our team was nice and quick, and it's great news about the better insurance rate. If there's anything else we can assist with regarding the recall, please feel free to reach out!

April 18, 2025

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I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lanc More

by CRANMORE_JUDY
Service Price Transparency
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Recommend Dealer
Yes
Apr 21, 2025

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

January 20, 2025

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Great service and people. 15 words. Fifteenth words. 15 words. 15 words. 15 words again. More

by Bmpnc2016
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Recommend Dealer
Yes
Jan 21, 2025

Lithia Hyundai of Reno responded

Thank you for taking the time to leave us with these 15 words! The five-star rating is much appreciated. Have a great day!

November 21, 2024

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Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

by CSMITHREGENCY
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Trisha Stone

Nov 22, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that you had a great experience with our service department at Lithia Hyundai of Reno! Thank you for your kind words and support. We look forward to serving you again in the future!

September 20, 2024

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long term relationship with dealer. Always effective and thorough with leasing their vehicles. \Will continue with them in future dealing More

by DLEMON8R
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Recommend Dealer
Yes
Sep 23, 2024

Lithia Hyundai of Reno responded

Thank you for your continued trust in Lithia Hyundai of Reno! We're glad to hear that our team has consistently provided effective and thorough service. Looking forward to assisting with your future leasing needs!

June 06, 2024

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Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

April 07, 2024

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Extreme high-pressure sales techniques in the sales department with the exception of Dan Dunham. In the service department some advisors recommend 8000 mile tire rotations for my Hyundai ionic five whi More

by Ampitup
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Dan Dunham , David Lennox

Apr 09, 2024

Lithia Hyundai of Reno responded

I'm sorry to read about your experience. We certainly don't want anyone feeling pressured during their visit and we aim for consistency in our service department's advice. I'd like the opportunity to address these concerns directly with you, so please reach out when it suits you best. My goal is that we can work towards a resolution together and improve your experience with us moving forward. Thank you, Andrea McGiffin - Customer Relations Manager - 775-682-3368 - andreamcgiffin@lithia.com

January 17, 2024

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Alex and Garrett were great they are top perfessionals and was very knowledgeable and took me though the process so easy to buy got a new to me durango. Love it! More

by Family of 4
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg , David Lennox, Bryan Ogg, Alex M.

Jan 19, 2024

Lithia Hyundai of Reno responded

Hello, Thank you for choosing to work with us! We're delighted to know that Alex and Garrett made your car buying process a breeze at Lithia Hyundai of Reno. Enjoy every mile in your new Durango and congrats to your family!

October 07, 2023

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the service is good customer service. .Everyone is really nice there. I give it a 10 More

by LAURIE.GOSSETT2020
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Oct 09, 2023

Lithia Hyundai of Reno responded

Thanks for stopping by, Laurie! It was a pleasure to assist you at Lithia Hyundai of Reno and we hope to see you again in the future!

May 26, 2023

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Employee Rating

Lance has been so helpful, very personable, and he has a great sense of humor! More

by Rhonda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Dawn Vincent

May 30, 2023

Lithia Hyundai of Reno responded

We appreciate the shoutout to Lance, Rhonda! Thanks for being a valued customer at Lithia Hyundai of Reno!

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