Robert Torino | Page 3

Monday: Omar El Fassi and Robert Torino were both friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I fe friendly and a pleasure to do business with. Although the final cost was a bit more than I had planned, and I hadn't planned on buying that day, I felt they gave me a good deal so I agreed to purchase the car, which part of the agreement was to deliver the car to my home the following day After a bit of time I was brought into Matthew Yee's office for the paperwork. Once all the finance and sales paperwork was printed out, I was asked to take it home, and have both me and my wife (as co app), sign, as marked, then give the completed work to whomever delivered the car to return it to Matthew. Driving home that evening anticipating the delivery of the car in the morning, I was all giddy like a 12 year old kid with a new bike at Christmas. Tuesday: Upon review of the paperwork, I saw that there was $2098 added above the agreed OTD price, so I immediately sent an email to Omar, Robert, and Matthew, to not deliver the car until the matter was settled. That morning I called Omar in order to get some action going. Later I was informed that Matthew was off sick and he was the only one that could explain what occurred with the paperwork. Wednesday: Not hearing from anyone I called and left a message on Mr. Sills phone. I waited an hour, and then I called Mr. King, who answered immediately and listened to my tale of woe. His response to the issue indicated something was going to be done and soon. Within minutes, Nacer Menouni called me and wanted to know if Friday was acceptable to finish the sale. I was not agreeable to that so in order to make it happen, he arranged Lisa Black, to come to my house, pick my wife and I up, and bring us to the dealership (a 1-1/4 hour, one way trip). When we arrived, we were greeted at the door and led to a lounge area. David Funk then took us to his office to complete the paperwork. The paperwork went smooth, however there was a huge hiccup regarding warranties, I found out later. I had asked for a copy of the Ford Gold certified warranty that came with the car I purchased, and I asked for a copy of the listed covered items on the extended warranty offered that was shown to us as an option. David replied that all the warranty information would be included in the flash drive containing all the paperwork. Well guess what? Later that night reviewing the flash drive, I did not find anything on the warranties other than how to contact the venue for the extended warranty, so the next day I sent an email to David asking for the warranties, but never received a reply. I ended up calling Ford Customer Service on 05-06-23, Case # 42675768, to obtain the information I requested. Let me add something about Lisa Black...Never, ever, let this delightful lady leave your dealership. She was an absolute pleasure speaking with during our ride back, and I will tell you, she is an Ambassador to Elder Ford. She had nothing but praise for where she worked, the people she deals with including customers, and the work she does. My wife and I just finished a trip to Michigan, with our "new", car and it was awesome on the road. Our neighbors offer complements on the car too. Bottom line is you have a bunch of nice people there, but the added $2098 above the OTD price along with the following absence of the finance manager who drafted the paperwork, and the failure to get the warranty information at the dealership level, all together still gnaws at me. More

by LtDan Verified Customer Verified Customer

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The team worked to get us in and out quickly and efficiently in the car we wanted. efficiently in the car we wanted. More

by j53onde Verified Customer Verified Customer

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Horrible el dealer y sus manager es como estar en una pesadilla de la que nunca despiertas solo te roban tu dinero y los problemas que tengas no les importan un carajo me estafaron los de finance y el ve pesadilla de la que nunca despiertas solo te roban tu dinero y los problemas que tengas no les importan un carajo me estafaron los de finance y el vendedor cuando reclame me dijeron ya filmastes quise devolver la f150 antes de 30 dias y lo que me decian era que no era de ellos que era del banco que los yamara a ellos y asi me tubieron todo el tiempo hasta que paso los 30 dias después una placa en mi f150 que no era mia la pickup nunca tubo tablilla para no hablar mucho despues del mal rato en DMV yego al dealer esta el jefe principal hablan con el le dicen lo que pasa y ese manager principal de ford dice pues soluciona el problema y que se balla como si uno fuera un animal ese no se merece ese puesto de trabajo por mi lo hubiera enviado a su casa More

by jeremyprida0813 Verified Customer Verified Customer

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The dealership understood what I was looking for and made the sale happen. Thanks to the finance manager and sales associate! the sale happen. Thanks to the finance manager and sales associate! More

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Anthony Rayes made car buying one of my best experiences ever. He was very knowledgeable about the vehicles and very patient. He knew just what I wanted based on my interests. I walked out happily and appre ever. He was very knowledgeable about the vehicles and very patient. He knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. More

by jerlin2010.jf Verified Customer Verified Customer

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Oscar was Fantastic very knowledgeable about the products and eager to help answer any questions. Dealership was very accommodating to make things right when an issue arose. and eager to help answer any questions. Dealership was very accommodating to make things right when an issue arose. More

by dan@ayannaplastics.com Verified Customer Verified Customer

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Everyone which have dealt with has been very thorough,friendly, polite, helpful and knowledgeable. I would highly recommend this dealership. thorough,friendly, polite, helpful and knowledgeable. I would highly recommend this dealership. More

by barbkurina2 Verified Customer Verified Customer

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My salesman Anthony reziae, was the best salesman I had yet . His professionalism and knowledge of service that ford provides was exceptionally ,valuable ,and impressive. I have the truck I really wanted, yet . His professionalism and knowledge of service that ford provides was exceptionally ,valuable ,and impressive. I have the truck I really wanted, and also deal of a lifetime. First, thing u do is ask for Anthony Reziae !!! All dreams will begin to come true. More

by QTHOMPSON83 Verified Customer Verified Customer

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Elder ford really cares about their customers. Transaction of sale was smooth. Needed my headlight bulb changed and they took care of not only the one but both front lights. Edwin even took t Transaction of sale was smooth. Needed my headlight bulb changed and they took care of not only the one but both front lights. Edwin even took the time out to make me a Cuban coffee, nice touch. Overall great customer service More

by moongirlmay Verified Customer Verified Customer

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Not very honest. Lied about return of the car. Sell car over 65% over asking don’t buy at elder ford. Ruined my credit. Don’t care about no one but money. I would tr Lied about return of the car. Sell car over 65% over asking don’t buy at elder ford. Ruined my credit. Don’t care about no one but money. I would trust this dealer. I would go out of town to not deal with elder ford. They got me for $10.000 dollars more than asking More

by seiyababy1 Verified Customer Verified Customer

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