Robin Knapp | Page 6

The world class customer was absolutely amazing and showing different options for me and my little tribe of three kids was phenomenal. I have never felt so welcomed by the dealership. I have actually c showing different options for me and my little tribe of three kids was phenomenal. I have never felt so welcomed by the dealership. I have actually came due to Robin Knapp! The financial team as well as the entire team was so helpful and humbled for such great service More

by blake012512 Verified Customer Verified Customer

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I purchased a truck during the finalization process I asked the salesman if the truck had specific features he said it did it was the end of the day so I wasn't able to check those features The next day asked the salesman if the truck had specific features he said it did it was the end of the day so I wasn't able to check those features The next day I was still not able to find these features and the salesman said he would look into it and call me back 2 Days later he still hadn't called me back I followed up he said two more days still didn't follow up I called manager the manager also said give me a few days to look into it he confirmed that if the truck did not have the features. The dealership refused to return the truck for a refund but offered an alternate solution with the truck that included the features not in the previous one. I did have to wait another month for that truck to arrive. Once the other truck arrived the exchange and price difference resulted in about $15,000 more even though the truck was only $5,000 more expensive. The extra $10,000 was taxes for the second truck I was not refunded the tax from the previous truck. So I was stuck was stuck paying tax for two vehicles to do an exchange. I felt that the salesman and the dealership pushed that truck on to me when I originally came in for a different one. I do not recommend this dealership to anyone, their agenda is to get rid inventory at the cost of a the customer More

by ansar.tanvir Verified Customer Verified Customer

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Excellent. This is the 4th vehicle we have bought from Moore GMC in Jacksonville NC. The sale's and maintenance staff have always acted friendly and professiona This is the 4th vehicle we have bought from Moore GMC in Jacksonville NC. The sale's and maintenance staff have always acted friendly and professional during our visits there. More

by rpasley05 Verified Customer Verified Customer

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This was my 4th vehicle purchase in 3 years, this was a very lucky coincidence that they had the vehicle I was looking for in the exact color, make and model, that could not be found anywhere, so kudos for very lucky coincidence that they had the vehicle I was looking for in the exact color, make and model, that could not be found anywhere, so kudos for buying the right vehicles at wholesale. the deal was done. Everyone hopes they can get the very best deal, but it was good enough and acceptable especially in the market right now for used vehicles. Very satisfied with this purchase. More

by tommyjoe5 Verified Customer Verified Customer

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I have experienced a great service, quick response to any question and the whole team is polite and helpful. question and the whole team is polite and helpful. More

by herward.ahlheit Verified Customer Verified Customer

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I experienced a great service, everyone was helpful and knowledgeable in their field. The team is honest and trustworthy. knowledgeable in their field. The team is honest and trustworthy. More

by herward.ahlheit Verified Customer Verified Customer

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We have bought three vehicles from this dealership and they have been total professionals each time. they have been total professionals each time. More

by Patrick.dues Verified Customer Verified Customer

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Robin Knapp was amazing. He went above and beyond for us. We highly recommend him to everyone. He went above and beyond for us. We highly recommend him to everyone. More

by norinerosetti Verified Customer Verified Customer

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We were helped by Robin Knapp with our recent purchase and the experience couldn’t have been better! Very personable, smart, and he got us a great deal on our trade in. We couldn’t be happier. Thanks! and the experience couldn’t have been better! Very personable, smart, and he got us a great deal on our trade in. We couldn’t be happier. Thanks! More

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Mike Diaz was so helpful and great to work with. We love the Envision, a sweet vehicle for sure. love the Envision, a sweet vehicle for sure. More

by 303gsleinc Verified Customer Verified Customer

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