Robin Tollefson | Page 41

My husband the night before did a leak test with soap and water and found a cracked rim on my suburban. I brought my vehicle in 3 times before they found it. I reported the leak the first time it was brought water and found a cracked rim on my suburban. I brought my vehicle in 3 times before they found it. I reported the leak the first time it was brought in. I have three small children with three drop offs in the morning while being a nurse. It takes a lot of planning and going out of my way to get my vehicle in to be serviced. Because my tire would not hold pressure I also was unable to travel over Christmas becuase I don’t have another vehicle that holds my entire family. Christmas was after the second trip in to have it looked at because it was not holding PSI in that tire. I bought my suburban at Luther so I thought it would be best to get it serviced there and it is near the hospital I work at. I will not be bringing my vehicle in or be buying a vehicle again from Luther due to the pain and money it caused us. More

by DEVENBRIANNA Verified Customer Verified Customer

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Robin was amazing! We had a death in the family and had to drive back to WI to get the kids for the funeral on Monday. Turbo blew. He was empathetic and his text communications was above and beyond! We ha to drive back to WI to get the kids for the funeral on Monday. Turbo blew. He was empathetic and his text communications was above and beyond! We had to plan around the car and he exceeded our expectations. To the point I was in tears. I offered a tip and he politely declined due to corporate policy. Integrity. Empathy. Customer-focus. More

by Amanda.Tiffany Verified Customer Verified Customer

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When we get are vehicle in we have know worry because we know it will be done right. know it will be done right. More

by STURRE.W Verified Customer Verified Customer

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The entire process from scheduling to completion was very efficient. The staff is friendly and the work done was prompt and completed with minimal disruption to my day. Would highly recommend. efficient. The staff is friendly and the work done was prompt and completed with minimal disruption to my day. Would highly recommend. More

by Bison Fan Verified Customer Verified Customer

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Robin the Service Manager went the extra mile for me to contact GMC to see if they could help me with the cost of the Fuel Injector Pump as the Bumper to Bumper Warranty had expired at 50,000 and mine was contact GMC to see if they could help me with the cost of the Fuel Injector Pump as the Bumper to Bumper Warranty had expired at 50,000 and mine was at 50,830. I had chosen not to purchase the extended warranty because I have had 4 Buicks and they were never in for repair. However I always kept up the maintenance on the vehicles. I also received a loaner vehicle to use while mine was being repaired. More

by NDWINTERS Verified Customer Verified Customer

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I was running behind to pick up my vehicle after a service appointment. I got there after closing. The dealership manager was still there and was able to get me my keys and take my payment. He went wa service appointment. I got there after closing. The dealership manager was still there and was able to get me my keys and take my payment. He went way beyond to get me on my way after hours. Customer Service is alive and well at Luther GMC of Fargo. More

by PATRICKLOREE Verified Customer Verified Customer

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Super friendly staff. They were able to see what was wrong with my car and fix it wrong with my car and fix it More

by uptnt007 Verified Customer Verified Customer

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Each time I have been there everyone has been very friendly and help me as soon as posable and as much as posable. friendly and help me as soon as posable and as much as posable. More

by busdrivernd Verified Customer Verified Customer

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I love Luther Family Ford in Fargo. My friend Robin in the service department goes out of his way to get me in as soon as he can. He is always honest and trustworthy. I’ll always take my Sierra there for the service department goes out of his way to get me in as soon as he can. He is always honest and trustworthy. I’ll always take my Sierra there for service. More

by DAKRIERS Verified Customer Verified Customer

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I trust the decisions made in the service department when doing maintenance on my vehicle. doing maintenance on my vehicle. More

by oksendahlr Verified Customer Verified Customer

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