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Robin Tollefson
Robin Tollefson at Luther Family Buick GMC

Robin Tollefson | Page 5

Service Consultant

Luther Family Buick GMC

3302 36th St S
Fargo, ND 58104

Contact Me
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rated
1,175 Reviews

LOVE HELPING PEOPLE REPAIR AND MAINTAIN THEIR VEHICLES

Dealership Experience

12 yrs, 2 mos

Industry Experience

48 yrs

Languages Spoken

English English

not yet
rated

1,175 Reviews

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1175 Reviews of Robin Tollefson

August 02, 2023

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Employee Rating

Customer service ,customer service, customer service, customer service, customer service, customer service customer service, customer service More

by craigheupel5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2023

Luther Family Buick GMC responded

Wow, your kind words took our breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 31, 2023

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Employee Rating

Great experience! Luther GMC treated me as a customer before and after the sale. I will be looking to them to supply me my next truck. More

by CM-AUSSIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul McDonald, Jim Jermstad , Mark Carlson

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Aug 03, 2023

Luther Family Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 28, 2023

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We were treated with great respect and our service was handled very quickly and professionally—thanks for your patience. More

by EJQUAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robb Reierson, Kevin Lindgren, Paul McDonald, Joe Emmerich

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Aug 01, 2023

Luther Family Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 23, 2023

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Friendly and knowledgeable service staff. Very busy all the time so booking service involves a short wait time,but, well worth the wait! More

by damon3575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 25, 2023

Luther Family Buick GMC responded

I appreciate your kind words about our service team. Thank you for choosing Luther Family Buick GMC for your vehicle needs. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 19, 2023

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Employee Rating

Lack of customer service. Felt very awkward in the service bay even though i had an appt. No one said anything to me when i arrived. 10 min. Until one nice lady came up to me More

by frestyl06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Samantha Berghorst, Corey Berghorst , Luther Representative

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Jul 21, 2023

Luther Family Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jul 21, 2023

frestyl06 responded

Hello. I was not very pleased. I have had a handful of different vehicles in the past all bought through Corwin. They have some of the worst customer service. But when i purchased my vehicle from luther i was so happy to be done with corwin. Your sales team rocks. 10 out of 10. When i arrived for service. I did not feel the same appreciation. I was the only vehicle in the bay at the time. There were 3 people in the service bay drive in and no one wanted to make eye contact or even say hello someone will be right with you. Almost like it wasnt their problem. I work in customer service. I shouldnt feel awkward coming to a place where i have an appt. Whoever the girl working out there is. She gets it and was very pleasant to work with. Get my truck serviced. When it was finished and pulled back into the bay I Asked the guy what the issue was. They proceeded to tell me there was no issue and everything was working as it should. So i walked over to my truck to inspect myself. Only to see the truck leaking fluids all over the service bay. I inform my service consultant the issue is still an issue. He then tells me this is normal and will leak a little. Without even leaving his chair or looking at what i was talking about. This is when i got upset. I then asked him to come and look at it and tell me when it was going to stop. It was then determined it was very much still an issue. I asked how long it would be to get the parts ordered. And when i could get this resolved. I was told they would look into this issue and get back to me. I still have not received a call back on when the parts will be in and when i can get my truck fixed. Im not looking to get people in trouble or cause problems. But I shouldn't have to call the dealership a week later for an update and still no service date for a vehicle that is under full warranty. I appreciate you getting back to me.

July 19, 2023

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Employee Rating

The operators were very good at getting me to the right person. The service consultant ( Robin Tollefson ) was beyond excellent. More

by Terry
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Jul 21, 2023

Luther Family Buick GMC responded

Terry, I appreciate your kind words about our service team. Thank you for choosing Luther Family Buick GMC for your vehicle needs. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

July 02, 2023

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They have provided great and timely service each time I’ve been there at a comparable price to other places in town. More

by csjolin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robb Reierson, Kevin Lindgren, Paul McDonald, Joe Emmerich

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Jul 05, 2023

Luther Family Buick GMC responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 30, 2023

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I will recommend any person about your service and I will choose Luther Buick to be my service center thanks a lot for your wonderful work. More

by charles Juma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Robb Reierson, Kevin Lindgren, Paul McDonald, Joe Emmerich

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Jul 03, 2023

Luther Family Buick GMC responded

I appreciate your input, Charles. I'm glad to hear that you are consistently impressed with the service we offer here at Luther Family Buick GMC. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

June 29, 2023

Dealership Rating
Employee Rating

Everyone that I dealt with was super nice and willing to help. I can see myself going back for other needs I might have. Thanks to a great bunch of people. More

by stoaklan
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Tim Ebens, Paul McDonald

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Jun 30, 2023

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

Jul 05, 2023

stoaklan responded

If you have a GMC vehicle and need it serviced or worked on. I would highly recommend this dealer. You won't find a nicer bunch of people to work with. I was pleasantly surprised when the cost of my repair came in lower than expected. I will definitely go back to this dealer.

June 29, 2023

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Employee Rating

Great service friendly service advisors explain everything so you know what is happening. Great dealership to buy or service your vehicle at. More

by rmwahl
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Adam Heili, Anita Hetler, Tony Emmerich, Tim Ebens, Kevin Lindgren, Jim Jermstad, Larry Mitchell, Rick Wahl , Mark Carlson

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Jun 30, 2023

Luther Family Buick GMC responded

Thanks for this great review! I can't tell you enough how much I appreciate our service team. They do a fantastic job and I am very happy that they were there to take care of you! Thank you again and I look forward to working with you in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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