Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Rocky Fanella

Overview Reviews (86)

Contact Me

View All Employees

< View All Employees

Rocky Fanella

Rocky Fanella | Page 3

Quick Lane Manager

Highland Park Ford Lincoln

1333 Park Avenue West
Highland Park, IL 60035

Contact Me

4.8

86 Reviews

Overview Reviews (86)

4.8

86 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Rocky Fanella

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

86 Reviews of Rocky Fanella

December 25, 2025

Dealership Rating

Employee Rating

Wasn’t very attentive to the customer, prices were expensive for the work that was being done expensive for the work that was being done More

by Carperson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Report | Print

Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hi Carperson, thank you for taking the time to leave us your honest feedback. If you are willing to give us another chance, please contact us at (847) 433-7200 so we can understand your situation better in order to try and turn your experience around. Thank you, Highland Park Ford

December 25, 2025

Dealership Rating

Employee Rating

I was given both an honest time estimate and cost estimate. The person who checked me in was particularly polite, professional and kind. estimate. The person who checked me in was particularly polite, professional and kind. More

by JUDYYACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

Report | Print

Dec 26, 2025 -

Highland Park Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2025

Dealership Rating

Employee Rating

Rocky went above and beyond to make sure and tell every customer about the wait time! And he wasn’t lying it was definitely a wait but very good work!!! And I will definitely be back . customer about the wait time! And he wasn’t lying it was definitely a wait but very good work!!! And I will definitely be back . More

by Danielle Papa

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 23, 2025 -

Highland Park Ford Lincoln responded

Hi Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Highland Park Ford! Please let us know if there is ever anything else we can do for you! Safe travels!

December 17, 2025

Dealership Rating

Employee Rating

The HP dealership team is fantastic. Quick and thorough analysis and reasonable prices. I’ll recommend this dealership to all. Quick and thorough analysis and reasonable prices. I’ll recommend this dealership to all. More

by GMALINK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Adam George, Michael Hedrick

Report | Print

Dec 20, 2025 -

Highland Park Ford Lincoln responded

Hello, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 11, 2025

Dealership Rating

Employee Rating

Thank you for the service! ! I lived in Cicero il and use to take my trick to Ford dealer in La grange I’ll I wanted to say I moved to this area, last year and I been bringing m ! I lived in Cicero il and use to take my trick to Ford dealer in La grange I’ll I wanted to say I moved to this area, last year and I been bringing my truck since then to this dealer in Highland park. I’m more than happy with all the services including the Lead frame my truck got done a while back. every one is nice, good customer service. Thank you Chris & employees. More

by Lucyramirez938

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Mike Laufer, Adam George, Michael Hedrick

Report | Print

Dec 15, 2025 -

Highland Park Ford Lincoln responded

Hi, we're happy to hear you had such a positive experience with our team! If there is anything else we can do to assist you, please let us know! Take care!

December 10, 2025

Dealership Rating

Employee Rating

They did a great job! I needed a new wins shield wiper they fixed it. I needed a new wins shield wiper they fixed it. More

by themargarets

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

Report | Print

Dec 11, 2025 -

Highland Park Ford Lincoln responded

Hello, thank you for leaving such a great review and high star rating. Safe travels!

December 07, 2025

Dealership Rating

Employee Rating

Everyone was very knowledgeable and pleasant to work with. The service manager sat down with me and explained what additional work needed to be done on my car and how much it would cost. with. The service manager sat down with me and explained what additional work needed to be done on my car and how much it would cost. More

by CADELMAN15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 08, 2025 -

Highland Park Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

December 06, 2025

Dealership Rating

Employee Rating

Great, fast service Top notch mechanics , very professional Will continue to highly recommend Your establishment professional Will continue to highly recommend Your establishment More

by Pops@659

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Fanella, Frank Pamimtuan, Michael Hedrick

Report | Print

Dec 07, 2025 -

Highland Park Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 04, 2025

Dealership Rating

Employee Rating

They provide excellent service and a very courteous staff and have a very comfortable waiting area. staff and have a very comfortable waiting area. More

by BUDDREM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick , Barry Jacobson

Report | Print

Dec 05, 2025 -

Highland Park Ford Lincoln responded

Hi, thank you for taking the time to notice those efforts and for leaving such an awesome review! If there is anything else we can do to assist you, please let us know! Take care!

December 01, 2025

Dealership Rating

Employee Rating

Good service Ollie the time friendly the price is competitive and rally Nice perfect job thank you competitive and rally Nice perfect job thank you More

by Abiye Geda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Pamimtuan, Adam George, Michael Hedrick

Report | Print

Dec 02, 2025 -

Highland Park Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!