Working with Rod was an absolute pleasure. He is very knowledgeable and on point with the total buying experience. I would highly recommend Rod to take care of all of your needs when purchasing your Mercedes Benz.
My salesperson Rod Durden was extremely knowledgeable of the many features of the cars I was looking at and very helpful! I would recommend him to others looking to purchase a Mercedes
Second time at this dealership, same wonderful experience. Jay the manager was very professional and flexible and he hooked us up with a great sales associate, Rod Durden who made sure that our vehicle transaction was flawless. We live in VA, but will always go the extra mile for great customer service. Thank you!!!
"Rod was exceptional professional courteous friendly engagi"
Rod was exceptional. He was very relatable and took the time to explain every single step in great detail. Rod was professional courteous and friendly.
"Buying My Benz"
Salesperson's extensive knowledge of the vehicle and dedication to ensuring my satisfaction made this purchase positive. He and colleague were enthusiastic and very professional.
One of the Best Dealership I've ever encountered in my varied car buying experiences of all! Courtesy, Knowledge and Customer satisfaction are keys mantras predominantly acknowledged by these folks!!
A Big Shout out to ROD DURDEN for the Sumptuous Salesmanship!!
Keep up the Grear work Mr.Terry, Mr.Rod and Team, will certainly come back for my next!!!
"Great Customer Service"
- Ms. I Love My SUV
"Great Customer Service" is an understatement. My sales consultant Rod Durden made my car buying experience excellent. He was kind, knowledgeable and patient. I was very pleased with his professionalism so much so that this is my second car that I purchased with him. After purchasing my car he has called and emailed me to make sure that I am pleased with my purchase. I highly recommend Mercedes-Benz of Silver Spring based on my interaction with Rod Durden, Jay Son, Dorit Figueroa, and Khalil Nun.
My family’s experience working with Rod Durden over several years has been exceptional! My father and sister purchased vehicles from him while he was at Toyota. When shopping for another Lexus, I naturally went to none other than Rod. Most recently, my daughter bought her first car at the Mercedes-Benz of Silver Spring. Through each transaction, Rod was very knowledgeable, informative, personable, and professional. Simply put-he’s the best!
"GREAT CUSTOMER SERVICE!!!!"
I highly recommend Mercedes-Benz of Silver Springs due to the outstanding customer service I received. The service at this dealership certainly exceeded my expectations. In no way were the salesmen pushy and not once did I feel pressured into purchasing my vehicle. I am a customer who traveled from PA to Maryland to purchase my dream car and the Sales Manager, Khalil Nuri, answered or returned each call/email up to the day of my visit. Rob Durden was my salesman when I arrived and he was such a pleasure to work with. He is very knowledgeable about the vehicles, he was able to answer questions my fiancé and I had and offered his advice. When it came down to talk financing, Terry in finance helped finalize my purchase. Since leaving the dealership, Rod has followed up with me multiple times to see how things were with my new car and to see if I had any questions. I’m so happy with my experience with this dealership and even more happy to be in my new Benz! Thank you so much!!
This dealership and their team is amazing ! They were consistent and determined to get me in my first car ! Rod has sold my whole family cars and when it was my time he stopped at nothing to make sure I got exactly what I wanted even when it seemed like a needle in a hay stack. With the help of Terry in finances to make sure everything was lined up as soon as I walked in the door to get me on the road in my dream car ! Excellent customer service, will recommend to everyone looking for their new Mercedes Benz !