The Service from Jackson Acura is awesome.
No doubt it is world class service they provide.
No doubt it is world class service they provide.
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by Venkat
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service!
If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
She is rude and condescending.
She is the opposite of helpful. I refuse to work with her ever again.
She is the opposite of helpful. I refuse to work with her ever again.
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by Bobbi
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2024 -
Jackson Acura responded
Dear Bobbi,
Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you.
Sincerely,
Rodney Jones
Service Manager
(678) 259-9391
The service department is very helpful, experienced and
friendly. I always recommend my friends to use there
friendly. I always recommend my friends to use there
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by yesimaltas
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful.
If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service!
Warm Regards,
Jackson Acura Team
They care about your investment.
Have great cars. And, a professional and excellent staff to help.
Have great cars. And, a professional and excellent staff to help.
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by ellieciraldo11
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2024 -
Jackson Acura responded
Thank you for your kind words! Providing a professional, excellent experience for our customers each and every time they visit is our goal, so we appreciate your positive feedback. If there's anything else you need, please don't hesitate to ask.
We value your trust in Jackson Acura and look forward to serving you again!
Warm Regards,
Jackson Acura Team
Reggie went out of his way to make sure I was completely
happy with my purchase. He was honest and not pushy like other salesman I have bought cars from in the past. I will only use Reggie from now on when
happy with my purchase. He was honest and not pushy like other salesman I have bought cars from in the past. I will only use Reggie from now on when purchasing a vehicle. I strongly recommend requesting Reggie at Jackson Acura and he will put you in the right vehicle you can afford and be happy with.
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by brianalane518
Jan 11, 2024 -
Jackson Acura responded
Thank you for taking the time to share your experience with us. We are delighted to hear that Reggie went above and beyond to ensure your complete satisfaction with your purchase! It's fantastic to know that his honesty and approach stood out, making your car-buying experience a positive one.
We truly appreciate your recommendation and the trust you've placed in Reggie and the Jackson Acura team. If there's anything more we can assist you with or if you have any future automotive needs, please don't hesitate to reach out. We look forward to serving you again - Enjoy your new vehicle!
Warm Regards,
Jackson Acura Team
I used to get great service, but with my most recent
issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB.
issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB.
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by camachocheryl
Other Employees Tagged:
Cameron Hilden
Sep 25, 2024 -
Jackson Acura responded
Thank you for your feedback, and we apologize for the delay in responding as we are currently revisiting older reviews.
We sincerely apologize for the issues you experienced with communication and service. And we appreciate you returning to have the problem addressed. Your experience is truly important to us, and we are committed to ensuring that all our customers receive the best possible service. If you have any further concerns, please feel free to reach out. Again thank you for your patience as we worked to improve our processes.
Warm Regards,
Jackson Acura Team
Professional and efficient.
Sergei is the best and the service department is great including the waiting room.
Sergei is the best and the service department is great including the waiting room.
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by ethomas1344
Service Price Transparency
Jan 02, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive feedback! It's wonderful to hear that Sergei and our service department continue to provide a great customer experience when you visit. We truly appreciate your kind words and your recognition.
If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to providing you with continued excellent service in the future. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
Great customer service and communication regarding the
service provided my car. And my car was finished in half the time they quoted initially.
service provided my car. And my car was finished in half the time they quoted initially.
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by bwestfall911
Service Price Transparency
Jan 02, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive feedback! We're delighted to hear that you experienced great service and effective communication regarding your car. Efficiency and timely service are priorities for us, and we're thrilled to have exceeded your expectations! If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
I like the fact that I’m able to always quickly get into
the dealership for service…..
the dealership for service…..
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by rdeering
Verified Customer
Verified Customer
Service Price Transparency
Nov 27, 2023 -
Jackson Acura responded
We appreciate your positive feedback! It's great to hear that you value the convenience of scheduling with our service department. If there's anything else we can do to enhance your experience, please feel free to let us know. Thank you for choosing Jackson Acura for your service needs!
Yvonne did a great job at servicing me and helped me
with all my concerns. The service dept. serviced my car in a timely fashion, and I was most grateful.
with all my concerns. The service dept. serviced my car in a timely fashion, and I was most grateful.
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by Crewse77
Service Price Transparency
Nov 27, 2023 -
Jackson Acura responded
Thank you for taking the time to share this review! We appreciate your positive feedback on the service provided by Yvonne and our team. It's great to know that we could address your concerns and service your car in a timely manner. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you for choosing Jackson Acura!
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