1st service appt.
on new Acura RDX required tire rotation. Told 3 times by service advisor that tires were definitely rotated. I proved tires were not rotated due to s
on new Acura RDX required tire rotation. Told 3 times by service advisor that tires were definitely rotated. I proved tires were not rotated due to scratch on tire rim. Service Manager's responses: "Unfortunately, the service advisor has no idea that the service was not completed until it is pointed out by a client which is too late" and "it is the responsibility of the client to point out what was not done by your service department". I assumed everything stated in writing on the service order would be done! Dishonest and shocking business practice! How will you confirm your tires were rotated and the correct services were completed? I am very disappointed!
Wonderful sales experience! Poor Service Delivery!
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by Lady L
Mar 29, 2024 -
Jackson Acura responded
We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations.
Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes.
As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience.
Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority.
Warm Regards,
Rodney Jones
Service Manager
(678) 259-9391
Usually service is great but felt like was overcharged
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
for oil change. And not sure if was credited back for difference. Didn’t notice on statement. Prefer the Acura service off Cobb parkway
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by msldgarcia
Verified Customer
Verified Customer
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future.
Warm Regards,
Jackson Acura Team
Rodney Jones was awesome !
! The service at this place is always great and fast. Have been coming here for over 4 years.
! The service at this place is always great and fast. Have been coming here for over 4 years.
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by sohal.ken
Service Price Transparency
Mar 29, 2024 -
Jackson Acura responded
Thank you for sharing your feedback with us -- We're thrilled to hear that Rodney continues to provide you with awesome service! We truly appreciate your continued support and loyalty over the past four years. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to welcoming you back in the future!
Warm Regards,
Jackson Acura Team
Reggie in sales was exceptionally knowledgeable about the
vehicle I bought. Bob, who was equally knowledgeable, walked me through all aspects of my first SUV. In fact, everyone at Jackson, from financing to
vehicle I bought. Bob, who was equally knowledgeable, walked me through all aspects of my first SUV. In fact, everyone at Jackson, from financing to the service department is exceptional.
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by Stepping stone
Verified Customer
Verified Customer
Other Employees Tagged:
Rodney Jones
Mar 28, 2024 -
Jackson Acura responded
We're thrilled to hear about your fantastic experience with Reggie and Bob! Their knowledge and dedication to providing exceptional service are truly commendable. At Jackson Acura, we strive to ensure every customer receives the highest level of satisfaction, from sales to service. Thank you for taking the time to share your positive feedback. Should you have any further questions or need assistance in the future, please feel free to reach out. We truly appreciate your business and look forward to serving you again!
Warm Regards,
Jackson Acura Team
First time Acura owner, so I didn't know what to expect
but the entire process was quick and smooth. Great service experience!
but the entire process was quick and smooth. Great service experience!
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by w.e.armstrong.jr
Service Price Transparency
Mar 06, 2024 -
Jackson Acura responded
Congratulations on becoming a first-time Acura owner, and thank you for sharing your experience with us! We're thrilled to hear that your first experience with Jackson Acura was quick and smooth. We understand that purchasing from a brand new manufacturer may come with some uncertainties, but we're glad that our team was able to provide you with a great service experience. Ensuring a seamless and positive process for our customers is always our goal, and we're delighted that we could find the right fit for you!
Thank you for choosing Jackson Acura for your vehicle needs. If you have any further questions or need assistance as a new owner, please don't hesitate to reach out. We look forward to serving you as a valued Acura owner!
Warm Regards,
Jackson Acura Team
Great service by the team.
Well reception and service was done very nicely. Thank You
Well reception and service was done very nicely. Thank You
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by thevenugopal
Service Price Transparency
Feb 22, 2024 -
Jackson Acura responded
Thank you for your feedback and for recognizing the great service provided by our team at Jackson Acura. We're glad to hear that you had a positive experience with us and that you were well received. Ensuring that our customers feel welcomed and satisfied with our service is always our priority.
We appreciate your 4-star rating and are committed to continually improving to earn that extra star from you in the future. If there are any specific areas where you think we can enhance our service, please don't hesitate to let us know. Your feedback helps us ensure that we're meeting and exceeding our customers' expectations.
Thank you for choosing Jackson Acura, and we look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Friendly and accommodating although I almost did not
service at the dealer at all because the website ga e me a number for scheduling that was outsourced with personnel that could not give price or time
service at the dealer at all because the website ga e me a number for scheduling that was outsourced with personnel that could not give price or time estimates when booking appointments (disappointing) but staff on site is great
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by agwproperty
Service Price Transparency
Feb 05, 2024 -
Jackson Acura responded
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our on-site staff to be friendly and accommodating. However, we apologize for any inconvenience you experienced with the outsourced personnel when scheduling your appointment. We understand how important it is to have accurate pricing and time estimates, and we're sorry for any disappointment this caused.
Your feedback is valuable to us, and we will use it to improve our scheduling process to ensure a smoother experience for our customers in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
Service is quick and efficient.
Have expert techs, genuine parts and economical. Car service was done timely
Have expert techs, genuine parts and economical. Car service was done timely
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by Nilesh
Service Price Transparency
Jan 26, 2024 -
Jackson Acura responded
Thank you for sharing your experience with us! We're thrilled to hear that you found our service to be quick, efficient, and economical. Our team works hard to ensure timely and expert service using genuine parts, and we're delighted that we could meet your needs. Your satisfaction is important to us, and we truly appreciate your trust in Jackson Acura for your car service needs!
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
I was promptly greeted and was told it would take about
an hour and a half to get service on my car. I grabbed a soft drink and some pretzels and in about an hour they called me.
The area you wait in is
an hour and a half to get service on my car. I grabbed a soft drink and some pretzels and in about an hour they called me.
The area you wait in is constable and inviting. They even washed my car!
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by peggycarrano
Service Price Transparency
Jan 26, 2024 -
Jackson Acura responded
Thank you for sharing your recent experience with us! We're delighted to hear that you were promptly greeted and that our team serviced your vehicle efficiently. It's great to know that you found our waiting area comfortable and inviting as well. (We're pleased that you enjoyed our complimentary concessions!) Providing excellent service and ensuring a comfortable experience for our customers is our priority, and we're delighted that we could meet your needs!
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
It was great experience and service is excellent and they
are fast. I like, free car wash too. Thank you.
are fast. I like, free car wash too. Thank you.
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by pgskiannan
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers.
If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority!
Warm Regards,
Jackson Acura Team
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