Roel Ortiz
Roel Ortiz at Dallas Lease Returns
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Roel Ortiz | Page 14

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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4.9
399 Reviews

***SE HABLA ESPANOL*** With a background that features 25 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

399 Reviews

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399 Reviews of Roel Ortiz

June 08, 2021

Dealership Rating
Employee Rating

Gracias Roel Ortiz por ayudarme a tener mi Toyota Tacoma 2018 lo mejor fue que estando yo en Oklahoma y el DealerRate en Dallas se pudo hacer el trámite fue rápido,seguro,confiable y el mejor precio lo ti More

by Janeth Ramirez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Contreras, Juan Contreras

Jun 08, 2021

Dallas Lease Returns responded

Janeth, Thank you for your business and this review. We're happy to hear Roel and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new 2018 Toyota Tacoma! If there is anything we can assist you with in the future, please let us know.

May 31, 2021

Dealership Rating
Employee Rating

Have had nothing but great results from our 2015 Explorer and 2013 Lexus we purchased from Roel, everything he promised he delivered. Thanks Roel for your great service before and after the sale. I would rec More

by Boom Boom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Dallas Lease Returns responded

Thank you and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

May 25, 2021

Dealership Rating
Employee Rating

I recently purchased my car with Roel. He was super friendly and helpful! First time I enjoyed purchasing a car! So fast and easy! Thanks Roel! More

by Erika
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 25, 2021

Dallas Lease Returns responded

Erika, thank you so much for your wonderful review! We are thrilled that Roel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

May 13, 2021

Dealership Rating
Employee Rating

I can’t say enough! Kerron & Roel are amazing. I will never go anywhere else to buy a car! Great experience!! They are the best More

by bronx815
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kerron Sayers

May 14, 2021

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Roel and Kerron and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 12, 2021

Dealership Rating
Employee Rating

I’m happy with vehicle and the great deal I got from Mr Roel. He helped me get exactly what I was looking for. He went above and beyond in every aspect of not only showing and the final sale. He’s a great More

by Joni kÍbúny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 12, 2021

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that Roel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Joni! We thank you for choosing Dallas Lease Returns!

May 12, 2021

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Employee Rating

As young buyers, we are often brushed aside and not taken very seriously. This experience was completely the opposite of what we’ve ever seen before! Roel and Chris both worked hard behind the scenes while a More

by Stephanie Hernandez
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

May 12, 2021

Dallas Lease Returns responded

Congratulations on your new vehicle, Stephanie! We are so glad that we had the opportunity to work with you; and that Chris and Roel could make this a top-notch experience! We look forward to continuing to serve you in the future!

May 07, 2021

Dealership Rating
Employee Rating

Professional, warm, friendly, prompt,attentive... and HONEST. Do not waste time with other dealers. Roel will do all he can to take the best care of you! More

by timothy.sloan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 08, 2021

Dallas Lease Returns responded

Thank you, Timothy, it's great to hear that Roel provided you with a 5-star experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dallas Lease Returns!

April 22, 2021

Dealership Rating
Employee Rating

Eric and Roel went to bat for me. First time buyer here and the process was smooth sailing. I highly recommend them! They are the best. More

by Hussein20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor

Apr 22, 2021

Dallas Lease Returns responded

Thank you, Hussein! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric and Roel met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

April 17, 2021

Dealership Rating
Employee Rating

Great experience in buying a used SUV! David & Roel responded quickly & accommodated all my needs to purchase the SUV I saw online. Great service! Thanks! More

by C. Kubiak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Parveen Kumaravelu , David Greenleaf

Apr 18, 2021

Dallas Lease Returns responded

Congratulations on your new vehicle! We are so glad that David and Roel had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new SUV, and we look forward to continuing to serve you in the future!

April 13, 2021

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Employee Rating

AMAZING!!! Roel helped us purchase our vehicle in 2017 and it was the best experience we had after going to many dealerships. Now 4 years later our first stop was Dallas Lease Returns. We walked in and as More

by Yesi. C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2021

Dallas Lease Returns responded

It's great to hear that Roel was able to help get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dallas Lease Returns!

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