Roger Russell | Page 4
Service Advisor
Honda of Cleveland
2701 South Lee Highway
Cleveland , TN 37311
From Cumberland Gap, TN have lived in Cleveland since June 2007. Love the outdoors, hunting and fishing and spending time with my family. I enjoy helping people and seeing their smiles on a job well done.
Read moreDealership Experience
11 yrs, 11 mos
Industry Experience
28 yrs, 2 mos
Languages Spoken
English
180 Reviews
Write a Review180 Reviews of Roger Russell
April 27, 2018
Awesome service I’ve always felt weird about going to a dealership, just the reputations I guess. But I would without a doubt go back to Honda or Cleveland. I had a r I’ve always felt weird about going to a dealership, just the reputations I guess. But I would without a doubt go back to Honda or Cleveland. I had a repair on an older 2009 model and every single person was happy, smiling, ready to help. The service department is outstanding, and even walked me to the door with an umbrella when it was raining. The service alone would make me go back and buy a new car from them More
Other Employees Tagged: Mark Duncan , Travis Clouchete, Greg Lee
April 27, 2018
5000 mike check I went to Honda if Cleveland for my 5000 service. I called to schedule my appointment around lunch time and they were able to work me in at 4 PM. Th I went to Honda if Cleveland for my 5000 service. I called to schedule my appointment around lunch time and they were able to work me in at 4 PM. The complete the service work very quickly. I felt the team was friendly and will use the dealer for my service in the future, even though there are 2 dealers closer to where I live. More
Other Employees Tagged: Mark Duncan, William Oltz , Travis Clouchete, Shain Hamby, Bill Joslin, Greg Lee, Brandon Perry
April 25, 2018
5 star service Honda service center 5 star baby greatest top rated gold the best blue ribbon great humanitarians maga good people great snacks clean bathrooms terrif Honda service center 5 star baby greatest top rated gold the best blue ribbon great humanitarians maga good people great snacks clean bathrooms terrific scents ok More
Other Employees Tagged: Mark Duncan, William Oltz , Travis Clouchete, Shain Hamby, Bill Joslin, Greg Lee, Brandon Perry
April 21, 2018
Grwat Service was great ! Friendly people and just a Great place to rest while my vehicle was being worked on. Will always return to my home town Honda of Service was great ! Friendly people and just a Great place to rest while my vehicle was being worked on. Will always return to my home town Honda of Cleveland! More
Other Employees Tagged: Fred Stewart
April 20, 2018
Oil change and seatbelt repair Fantastic service as usual. Roger is the best. Punctual, fair and personable. Love and trust this place and will continue using their service in the f Fantastic service as usual. Roger is the best. Punctual, fair and personable. Love and trust this place and will continue using their service in the future. More
April 19, 2018
Just an okay visit. It took over 90 minutes for a simple oil change, and I had made an appointment. They did not wash my vehicle which I thought most dealerships did this It took over 90 minutes for a simple oil change, and I had made an appointment. They did not wash my vehicle which I thought most dealerships did this. More
Other Employees Tagged: Mark Duncan, William Oltz , Travis Clouchete, Shain Hamby, Bill Joslin, Greg Lee, Brandon Perry
April 18, 2018
Great Love mike Covington. Mark in service is always very helpful and friendly. I would most likely shop for cars there again, and send friwnds there as Love mike Covington. Mark in service is always very helpful and friendly. I would most likely shop for cars there again, and send friwnds there as well More
Other Employees Tagged: Brandon Brookshire, Mark Duncan , Faith Brookshire, Corey Choate, Mike Covington, John Davis
April 18, 2018
Wonderful service!!!!! Because of wonderful service,always take my honda to honda of cleavend because of the great service and frinedy service dept.i send all my friends the Because of wonderful service,always take my honda to honda of cleavend because of the great service and frinedy service dept.i send all my friends there also. More
Other Employees Tagged: Greg Lee
April 15, 2018
Abby loves it!! Even though they are going through a remodel, the customer service is top notch. They have it organized the best they can considering the remodel. Even though they are going through a remodel, the customer service is top notch. They have it organized the best they can considering the remodel. More
Other Employees Tagged: Mark Duncan
April 11, 2018
Overall good experience I came for a routine oil change, and got my CRV aligned and tires rotated and balanced while there. The staff if Extremely friendly and welcoming (tha I came for a routine oil change, and got my CRV aligned and tires rotated and balanced while there. The staff if Extremely friendly and welcoming (that s half the reason I go there) the waiting area is accommodating with the snacks and drinks. Nice touch. The only problem I have is that I spent 2 hours and 20 min waiting. It seemed like an eternity. Just wish they were a bit speedier. But I will continue to use Honda of Cleveland for the quality of work and the friendly staff. More