Rori Brown

Excellent experience working with Arella. She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding She was prompt and ready to serve the customer. My wife and I did not feel pressured during the purchasing process and she was successful in finding the car with the options we were looking for. More

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Wayne was very knowledgeable and patient with me and all my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction ch my questions. Smooth transactions, the staff was friendly. Rori answered all of my questions regarding my trade in and it was a smooth transaction checking out with Larry. More

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Had a great experience from start to finish with the entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the trans entire staff. Derek and Rori were very helpful through the selling process, closing out with Larry and the registration/paperwork to close the transaction. Very professional team! More

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I was in the market for a GLC 300 pre-owned. The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He The process was timely and very professional. Casey, the sales Consultant, was very knowledgeable and took the time to understand my needs. He exceeded all my expectations. I highly recommend this dealer if you are in the market for a great Mercedes. More

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Professional and accommodating. Works to fulfill needs of customers Timely delivery of vehicle goods customer service and follow up. Works to fulfill needs of customers Timely delivery of vehicle goods customer service and follow up. More

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Purchased nearly new Lexus hybrid for this dealership and had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class ac had it shipped to New Hampshire. Others will tell harrowing tales of how bad things can go on out-of-state sales. But M-B of Annapolis is a class act all around. Arella was on top of every detail, the sales office was good about some mild bargaining, and the finance office handled this cash sale without a hitch. Even the arrangement of shipping went smoothly. Highly recommended. More

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The one thing on my grown up Christmas List this year was a new car, and Arella Berger at Mercedes-Benz of Annapolis was my own personal Santa. From the moment I stepped foot into the dealership, I received a new car, and Arella Berger at Mercedes-Benz of Annapolis was my own personal Santa. From the moment I stepped foot into the dealership, I received exemplary customer service. She was kind, knowledgeable, and attentive. I came in feeling a little bit defeated because of an experience with a different dealer but the Arella, Rori Brown, and Allen Belcher at Mercedes-Benz turned that around. If you are in the market for a new vehicle, visit the crew at Mercedes of Annapolis. You will not be disappointed! More

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Everyone in dealership greeted my wife and I with a smile or head nod hello. or head nod hello. More

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I had an excellent buying experience. I have been looking online for this specific car for over a year. When I saw the advertisement for it I knew I had to move fast. Andy Gallagher is kn I have been looking online for this specific car for over a year. When I saw the advertisement for it I knew I had to move fast. Andy Gallagher is knowledgeable, friendly and fast. The price of the car was very competitively priced and they valued my trade fairly from the jump. I like working with personable people who enjoy what they do for a living and enjoyed my car buying experience. Highly Recommend! More

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Arella was phenomenal! This young lady knows her product! Special thank you to Rori Brown and Michael Herron. This dealership deserves a 5 ☆ rating! This young lady knows her product! Special thank you to Rori Brown and Michael Herron. This dealership deserves a 5 ☆ rating! More

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