Rubin Lapidus
Rubin Lapidus at Med Center Mazda

Rubin Lapidus

Salesperson

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.9
173 Reviews

Dealership Experience

9 yrs, 4 mos

4.9

173 Reviews

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173 Reviews of Rubin Lapidus

August 31, 2025

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Employee Rating

They were very personable and thorough throughout the whole process. They made the experience pleasurable. More

by JAIMEWYNN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tracy Case

August 22, 2025

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Employee Rating

I was trying to find a car that was suitable for my wife that is in a wheelchair.Rubin was very helpful because he suggested upgrading to a higher trim. With the upgrade it wasn't much more, I got a power s More

by Rochelle56
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers

July 27, 2025

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Employee Rating

Excellent professionalism. Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy More

by CORYNPALMER
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers

July 26, 2025

Dealership Rating
Employee Rating

Will was the very best salesman I have ever had dealings with!!! I buy and sell ill antique cars and he is one of the very few I want to do business with and and again. When I’m ready to buy again I will ca More

by Benbarker
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Recommend Dealer
Yes

July 21, 2025

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I had an excellent experience at Med Center Mazda. Rubin is an honest salesperson, was incredibly informative and made the car buying process smooth and stress-free. , Todd was my finance guy, explain More

by IRINALIUSA
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers

July 09, 2025

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Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switc More

by stevensonb45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2025

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. While we’re truly glad to hear you had a great experience with our sales and parts departments, we're very sorry that your time with our service department didn’t meet expectations. It’s certainly not the level of service we aim to provide, and we understand how repeated issues and long wait times can be discouraging. Regarding the loaner vehicle situation, we know how inconvenient that must have been and are reviewing how these policies are communicated and managed to better serve all our customers in the future. Your feedback is being shared directly with our service leadership team so we can make improvements where they’re clearly needed. If you're open to it, we’d appreciate the opportunity to speak with you directly and see how we might make things right. Please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. Thank you again for your honest review—and for recognizing the efforts of our sales and parts teams. We hope we can regain your trust.

June 25, 2025

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Employee Rating

I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c More

by sddubrinsky
Service Communication
Recommend Dealer
No
Jun 30, 2025

Med Center Mazda responded

Hi there, Thank you for sharing your feedback. We’re very sorry to hear about the lack of follow-up and communication regarding your daughter’s recent service visit. That’s not the level of attentiveness we strive to deliver, and we completely understand your frustration. Your decision to take your business elsewhere is understandable, and we regret missing the opportunity to assist you properly. We genuinely appreciate you bringing this to our attention—it helps us identify where we need to improve. Should you choose to visit us again in the future, we hope to provide you the level of care and service you rightfully expected.

February 28, 2025

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Employee Rating

Rubin was great! He made the buying process easy and as stress free as possible. Financing was also easy and straightforward! More

by Katie
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Eaves

February 22, 2025

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Employee Rating

Everyone were helpful, kind and made us feel welcome ant every turn. The staff were enthusiastic about their product also. More

by jmsistrunk
Recommend Dealer
Yes

Other Employees Tagged: Fred Farmer, Todd Mayers

February 14, 2025

Dealership Rating
Employee Rating

Rubin was great to work with when we bought our new Mazda. He was professional, respected our time, and really listened to our wants and needs. I highly recommend him! We were very pleased with our car More

by cindyjreed
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Adam Eaves

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