Rubin Lapidus

I purchased a 2025 Mazda CX-90 Sport on 9/13/2025 from Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the sit Med Center Mazda, in Pelham, AL. From day one, I've had vibrations in the rear of the vehicle. I informed Rubin, who is the salesman, about the situation. He stated maybe the wheels need to be balanced. I ended up taking the vehicle back on 9/16/2025, to try to correct this problem. They said that they balanced the tire, and did not correct the problem. On a planned visit back to the dealership on 09/25/2025, coordinated by the salesman Rubin to have the vehicle serviced again about the vibrations, they kept the vehicle and said that they would let me know when it would be ready. During this visit, I was given a courtesy vehicle to drive by Rubin, the salesman, However, Rubin gave me an older model courtesy vehicle that was filthy on the outside and inside. It had trash and dog hair on the inside. This was unacceptable, so I had to return back home to get my second vehicle to turn the new one in for servicing. On 09/26/2025, they called and said my vehicle was ready, Todd, the service manager said that it was fixed. After picking the vehicle up, the problem was still there, and I informed Todd that it was still doing the same thing. After the test drive I took it back to the dealership and spoke with Todd the Service manager. He stated, there was nothing else he could do for me. I sent Rubin a text on 9/16/25 and 9/30/25 about smelling gas near the rear tire on the driver's side. None of these issues have been resolved as of today 10/15/25. Just for the record, I have reached out to corporate, and was given a case manager, but did not get any results from that either. The case manager stated to me that they could not get in touch with anyone at Med Center Mazda. They stated that the case is in review. These are only a few of the issues that I'm having with this brand new Mazda that I purchased from MedCenter Mazda in Pelham, AL. In the present time, it may be possible that I am left with what may be an unsafe, new vehicle to drive, from Med Center Mazda. Surely this is not Mazda experience ~Jerry D. More

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Everyone was accommodating and eager to help complete the transaction.. We will do budiness with them again transaction.. We will do budiness with them again More

by ANDEE1002 Verified Customer Verified Customer

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They were very personable and thorough throughout the whole process. They made the experience pleasurable. whole process. They made the experience pleasurable. More

by JAIMEWYNN Verified Customer Verified Customer

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I was trying to find a car that was suitable for my wife that is in a wheelchair.Rubin was very helpful because he suggested upgrading to a higher trim. With the upgrade it wasn't much more, I got a power s that is in a wheelchair.Rubin was very helpful because he suggested upgrading to a higher trim. With the upgrade it wasn't much more, I got a power seat for my wife plus 4 extra item which was well worth the extra cost, I will be sure to recommend Rubin and this dealership to anyone wanting a car. More

by Rochelle56 Verified Customer Verified Customer

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Excellent professionalism. Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy Great service. Rubin was fantastic to work with. Car detailed wonderfully. Very happy More

by CORYNPALMER Verified Customer Verified Customer

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Will was the very best salesman I have ever had dealings with!!! I buy and sell ill antique cars and he is one of the very few I want to do business with and and again. When I’m ready to buy again I will ca with!!! I buy and sell ill antique cars and he is one of the very few I want to do business with and and again. When I’m ready to buy again I will call him first . More

by Benbarker Verified Customer Verified Customer

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I had an excellent experience at Med Center Mazda. Rubin is an honest salesperson, was incredibly informative and made the car buying process smooth and stress-free. , Todd was my finance guy, explain Rubin is an honest salesperson, was incredibly informative and made the car buying process smooth and stress-free. , Todd was my finance guy, explained all financing options clearly. I highly recommend this dealership! Thank you so much being a part of helping me choosing a safe car for me and my son. More

by IRINALIUSA Verified Customer Verified Customer

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Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switc Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switch had been replaced. He said that loaners are for customers with the CX-90. So I waited three hours. I hope I never have to bother the service department again. Other than that, I honestly can’t brag enough about the sales department or the parts department. Great team up front. I hope the service department gets a redo soon. More

by stevensonb45 Verified Customer Verified Customer

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I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the c received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the car has only 26,000 miles—but never received a return call. Instead, I received a text message stating the price was non-negotiable as it was set by Mazda, with no further follow-up. At that point, I chose to purchase tires from a provider who took the time to speak with me and valued my business. Lack of communication cost your store a sale. I hope this feedback helps improve the experience for your future ustomers More

by sddubrinsky Verified Customer Verified Customer

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Rubin was great! He made the buying process easy and as stress free as possible. Financing was also easy and straightforward! He made the buying process easy and as stress free as possible. Financing was also easy and straightforward! More

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