Russell Carter | Page 28

Didn't waste my time! I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to q I visited two other dealers (Rockville & Chantilly) because their online prices were the lowest. Only after visiting each did I find out I needed to qualify for all sorts of stuff to get that price. They could have told me this before making me come in just to waste my time. That's when I reached out to Russell Carter at Criswell. He provided me a written quote via email which did NOT change once I arrived. Steve in finance handled my paperwork quickly and Alex showed me how to figure out my new Malibu. The staff was friendly and I had a great experience. Would definitely recommend anyone in the market to check them out. Thank you Criswell! More

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Car buying Made Great Again!! Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team Criswell is Making car buying Great Again! Thank you so much to Russell Carter, Jason Witte, Mike Cohen, Sam Hicks, David Coggin and the entire team at Criswell Chevrolet. I didn't think I could lease a new Cruze as inexpensively as I did but the team made it happen. Now I don't have to worry about my daughter driving to school and breaking down. She gets to drive Brand new reliable Chevy Cruze LT with Bluetooth and a warranty! Russell and Mike worked hard to make the dream come true! I wont buy or lease a car anywhere else. This was a YUGE DEAL for my daughter. If Trump saw the art of this deal, he would approve! More

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Above and beyond I wanted to leave a separate review for Greg because it was thanks to his ingenuity I was able to great such a great lease deal. After I got my initia I wanted to leave a separate review for Greg because it was thanks to his ingenuity I was able to great such a great lease deal. After I got my initial qoute from the salesman, which was already an amazing deal on a Chevy Cruze LT, I was later told by the sales manager Russell Carter that "our finance guy Greg was able to get you an even better deal" which really surprised me because I was already getting such a great price, and did so much research on this specific lease, that I could not figure out how it was even possible. I thought that they made some sort of mistake in calculating my manufacturer incentives and rebates, why would they just give me a better price when I was already happy with my monthly payment? When I sat down with Greg to sign the lease, he told me he found a way to lower my interest rate slightly more by calling the bank and utilizing an insurance policy that would allow me to lower the interest rate, and it didn't cost me anything, but actually saved me $9 dollars per month on a monthly payment that was previously $104, that's almost 10 percent. Greg and Russell didn't have to do it, I was already happy with my payment, but what this tells me is that the guys at this dealership actually lookout for your interests, if they can give you a a better deal they will without you even asking. I still can't believe it happened, this experience really changed my preconceptions about car dealerships. More

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Amazing car buying expierence Everyone we spoke to was incredibly polite and professional. Sales manager Russle Carter provided us with extensive information about the sale and gav Everyone we spoke to was incredibly polite and professional. Sales manager Russle Carter provided us with extensive information about the sale and gave us a great deal. John our salesman gave us plenty of time to look at all our options and answered all our questions with patience More

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One of a Kind!!! This is the only place I would buy a car. The staff is excellent! They go above and beyond to meet your needs and get you where you need to be. I will This is the only place I would buy a car. The staff is excellent! They go above and beyond to meet your needs and get you where you need to be. I will NEVER go anywhere else. If you are looking for a dealership, this is the best one!!! More

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Will only come here!!!! I got the best service and treatment at Criswell in Gaithersburg, I went in to look around to see if i could find something with a little bit more of I got the best service and treatment at Criswell in Gaithersburg, I went in to look around to see if i could find something with a little bit more of a cheaper car payment and i was really thinking it would not be possible considering my car i was driving was only 2 years old. After they took my jeep down to see what i could get for it i was told it was possible! As Russell Carter was doing the needed paper work and finding prices i had Scott LeStrange going all over the lot bringing cars up front for me to see. We even walked the lot looking at different colors and models , trust me i had him working. He took his time to stop at the cars that i was interested in and compare them with other models and what he thought i would like and not like about them. After I went inside Russell had already wrote up what my payments would be on the first one i was going to get and i threw a curve ball on a different car, but with no problems at all he started writing up that one. After i had purchased the new car Scott was so helpful with making sure my jeep was next to the new car so i could switch things over, he made sure the new car went back got a full tank of gas and a wash. Even though they were busy he also made sure he took the time to come out to teach me the different controls and even paired my phone to my new car. He also made sure to put his business card in my glove box in case there was any other questions i may of had. I can say i have never been treated so well by a a salesman who isn't just worried about making a dollar off the sale but someone who truly takes the time to make sure their customer is completely happy and all questions are answered before i left. I will use Criswell Gaithersburg for future purchases and will be working with Russell Carter and/or Scott LeStrange from now on! More

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Great experience! This dealership was one of a kind! The staff was extraordinary and I couldn't be more grateful to have had them a part of my first car buying experien This dealership was one of a kind! The staff was extraordinary and I couldn't be more grateful to have had them a part of my first car buying experience. Russell was very personable and worked hard to make sure I was happy and getting the best deal. I've never purchased a car before so I had a lot of questions and Mike was very patient with me and answered all my questions with a smile! It felt like he truly cared about me and wanted to make sure I understood everything even if it meant he had to stay past closing on a Saturday night with my family and I. A lot of dealers don't take younger people serious and see them as a waste of time (as I've had this experience before at the Woodbridge Chevy just a week ago) but this was not the case here! I was treated with respect and I couldn't be happier with my new car! would recommend this dealership to everyone, you don't find dealers as kind and informed like them! Mike and Russell, I thank you!! More

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happy buyer I was looking for a 2017 Cruze with all of the safety features (e.g., lane-keep, plus forward, side, and rear alerts). The car is for my daughter, who I was looking for a 2017 Cruze with all of the safety features (e.g., lane-keep, plus forward, side, and rear alerts). The car is for my daughter, who is just beginning to drive. Criswell had several color options that met her requirements. Mike Holda was great explaining all of the new technology and Russell Carter provided a fantastic deal for the car; zero hassles with pricing or financing. A very easy purchase at a great price! By the way, my daughter loves the car! More

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Simply amazing, above and beyond what I expected! The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They w The experience I had with the guys from Criswell in Gaithersburg was simply amazing. I still can't believe how lucky I was to find these guys. They were very transparent with their pricing and gave me a detailed breakdown of all the fees and taxes in an easy to read email before I came to the dealership, and this was one of the reasons I went there because the dealerships in my area were not as forthcoming with their pricing and it was hard to tell what the final price of the vehicle was going to be after all the fees. I thought I knew what my monthly lease payment was going to be because I ran all the numbers and figured everything out before I came there. I thought that this number was going to be the lowest possible monthly lease payment on this specific car. Most dealerships I have been to always try to figure out the monthly payment you are willing to pay and work backwards from there to get the most money out of you, but not the guys at Criswell. Russell Carter, Joey Ryall, and their finance specialist Greg Hoffman were simply amazing! They were more focused on getting me familiarized with the car I was interested in and never asked me what my target monthly lease payment was. They already provided me with all the pricing, taxes and fees upfront, so all they had to do was to plug the numbers in and see what came out. The result was actually a lower monthly payment than I expected! On top of that, Russell and Greg found a way to lower my monthly lease payment even further without me even asking them! I really can't thank these guys enough, they were truly looking out for my best interests! Joey also spent a lot of time helping me setup all the electronic gizmos in the car and connect them with my phone, he was truly helpful and knowledgeable professional. This was a dream experience, and I would tell anyone looking for a Chevy to go straight to Criswell! More

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Fantastic Experience The entire experience I had with Criswell Chevy was fantastic. They offer extremely competitive internet prices and worked with me at the dealership t The entire experience I had with Criswell Chevy was fantastic. They offer extremely competitive internet prices and worked with me at the dealership to get a price that worked for both of us. The were extremely cordial with their negotiations and never tried to intimidate me into paying a higher price. They also were more than fair with the trade-in value we agreed upon. Joey absolutely great going through the details of the Chevy Colorado's features and made sure I had every question answered before I left, even giving me his personal cell phone to reach out to him after hours if need be. What meant the most to me, though, is the respect they showed me for being a military member. Overall, you can buy with confidence from Criswell Chevy More

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