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Russell Karli

Overview Reviews (121) Inventory (269)

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Russell Karli

Russell Karli | Page 10

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.9

121 Reviews

Overview Reviews (121) Inventory (269)

Dealership Experience

2 yrs, 10 mos

Industry Experience

6 yrs, 9 mos

Languages Spoken

English

4.9

121 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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121 Reviews of Russell Karli

December 08, 2024

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Employee Rating

Suggestion- when you go in for maintenance and the service men change your display on the dash, manually pump lift the seat way up bc they don’t like it low, and change ur seat settings- it would be p service men change your display on the dash, manually pump lift the seat way up bc they don’t like it low, and change ur seat settings- it would be professional if they changed it all back to the owner’s settings. Clearly a rush job by service. I wonder if they even did any maintenance. I’m marking the tires next time. More

by kennybor24

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Dec 09, 2024 -

Bryan College Station Toyota responded

We apologize for the inconvenience you've experienced regarding the seat and display settings after your maintenance visit. We understand how important it is to have your vehicle returned to you exactly as you left it, and we appreciate you bringing this to our attention. We will address this with our service team to ensure that they are more mindful of customer preferences moving forward. If you have any further concerns or would like to discuss this further, please don’t hesitate to reach out. Customer Relations Manager customerservice@purdygroupusa.com

December 05, 2024

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Employee Rating

Russ is always great to ensure the service is completed in a timely manner. The team who did the air bag recall left behind scuffs on the back door lift and lots of debri from the replacement. Nothing th in a timely manner. The team who did the air bag recall left behind scuffs on the back door lift and lots of debri from the replacement. Nothing that i could not clean up myself; that is just feedback on what i thought. More

by JANA.MACHEK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 09, 2024 -

Bryan College Station Toyota responded

Thank you for your feedback! We're so glad to hear that Russ consistently provides excellent service and ensures your maintenance is completed in a timely manner. We also appreciate you bringing up the issue of the scuffs and debris left behind after the airbag recall. This is certainly not the level of care we strive for, and we will address this with the team to ensure a cleaner, more thorough process in the future. If you ever need anything else, pleaswe're't hesitate to reach out! Customer Relations Manager customerservice@purdygroupusa.com

November 29, 2024

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Employee Rating

I always get the best service at Toyota. Russ is very easy to work with every time I need to take my car for service. Russ is very easy to work with every time I need to take my car for service. More

by rm7teach

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 02, 2024 -

Bryan College Station Toyota responded

Your review is appreciated! We're glad to hear you always receive the best service at our dealership. Thank you for sharing your experience with us! Customer Relations Manager customerservice@purdygroupusa.com

November 28, 2024

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Employee Rating

The dealership is very efficient and my advisor Kurt is super helpful and very knowledgeable. he goes above and beyond. super helpful and very knowledgeable. he goes above and beyond. More

by aishatu

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Abagail Mojica, Heather Beran

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Dec 02, 2024 -

Bryan College Station Toyota responded

We're delighted to hear about your positive experience with Kurt! Thank you for sharing your feedback! Customer Relations Manager customerservice@purdygroupusa.com

November 24, 2024

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Employee Rating

In and out in good time. Nice folks. Time for service was very good. Fifteen words. Nice folks. Time for service was very good. Fifteen words. More

by txvikar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Manny Lopez, Heather Beran, Dustin Holifield

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Nov 26, 2024 -

Bryan College Station Toyota responded

Thank you for your positive review! We're thrilled to have you as a customer and appreciate your business! Customer Relations Manager customerservice@purdygroupusa.com

November 19, 2024

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Employee Rating

Russell provided first class service with his knowledge and recommendations for my future car needs. He gave me his cost-saving advice and was thorough and thoughtful. Thank you! and recommendations for my future car needs. He gave me his cost-saving advice and was thorough and thoughtful. Thank you! More

by carlosmurcia400

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 19, 2024 -

Bryan College Station Toyota responded

We are thrilled to hear about your positive experience with Russell! Thank you for your kind words and recommendation. We hope to serve you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 17, 2024

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Employee Rating

Really good service and very nice customer service this is my second time using Toyota for my oil change is my second time using Toyota for my oil change More

by josesanchez0761

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2024 -

Bryan College Station Toyota responded

Thank you for your wonderful feedback! We are glad to hear you had a great experience with our service and customer service! Customer Relations Manager customerservice@purdygroupusa.com

November 17, 2024

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Employee Rating

Great job as always. Friendly and efficient people. Will return in the future as needed. Friendly and efficient people. Will return in the future as needed. More

by lalynch333

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Rogers

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Nov 18, 2024 -

Bryan College Station Toyota responded

We're thrilled to hear about your great experience with us! Thank you for choosing us, and we look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 16, 2024

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Employee Rating

Very detailed on service advice and spent time answering my questions. Good price for service performed. my questions. Good price for service performed. More

by AustinMan

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Carey Hausenfluck, Heather Beran

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Nov 18, 2024 -

Bryan College Station Toyota responded

We're happy to have provided detailed service advice and answered your questions! Thank you for choosing us! Customer Relations Manager customerservice@purdygroupusa.com

November 11, 2024

Dealership Rating

Employee Rating

Requests for info seem to be ignored. This demand for more info will insure I delete future ones. This demand for more info will insure I delete future ones. More

by MEDINA.B1968

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Wally Johnson, Aaron Douglas, Tanner Gregory

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Nov 11, 2024 -

Bryan College Station Toyota responded

We apologize for any frustration caused. Your feedback is important to us, and we understand that requests for additional information can be frustrating. We will work to improve our communication and ensure your concerns are addressed more efficiently in the future. Thank you for your patience, and we appreciate your input. Customer Relations Manager customerservice@purdygroupusa.com

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