Russell Karli

The staff are all competent, but more than that, they are friendly and treat people with respect. The waiting area is clean and comfortable. The work is done quickly. I actually look forward to taking my friendly and treat people with respect. The waiting area is clean and comfortable. The work is done quickly. I actually look forward to taking my car in for service. More

by Page208dellwood Verified Customer Verified Customer

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Russ is always helpful and keeps me informed of the progress of my vehicle in a timely manner. progress of my vehicle in a timely manner. More

by pgomez2 Verified Customer Verified Customer

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Russ was professional but with a warm personal touch. And my vehicle service was finished in a timely manner. And my vehicle service was finished in a timely manner. More

by GrammyofJax1 Verified Customer Verified Customer

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Got my car all fixed thank you. Had it tinted and they fixed my undershield Had it tinted and they fixed my undershield More

by RUSSKARLI86 Verified Customer Verified Customer

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I was there all day. But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said h But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said he saw it on but I know it wasn’t if it was he should have told me. When he cleared it with the computer my smart start was beeping and he did not inform me while I was waiting so it locked me vehicle out. I had to call to get it unlocked. I then had to drive across town and have the device cleared so I could drive home it cost me $68 But all in all I guess I’m satisfied More

by reginaoliver99 Verified Customer Verified Customer

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Russ was amazing! ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. More

by janniemcclellan Verified Customer Verified Customer

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Great experience. Russel took excellent care of me. I was up and going in less than an hour. Thanks Russel!! Russel took excellent care of me. I was up and going in less than an hour. Thanks Russel!! More

by THOMASBUNCH1 Verified Customer Verified Customer

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BCS Toyota is the ONLY Toyota dealership I deal with! Everything is great from the management team all the way to the service department! Top notch service all the way around! Everything is great from the management team all the way to the service department! Top notch service all the way around! More

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The service department seems to have improved some since I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. I was there a couple of years ago. However, all the employees seem to still be "lily white" and when approached seem to have little to no empathy. Waiting to see if a diverse set of employees will ever exist here. That's why I went to Houston to Don McGill to buy my car instead this dealership. That's this area though, I guess. More

by njwoodson Verified Customer Verified Customer

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The workers were very nice and greeting. The person who helped me talked me through what all I needed done to my car and made the experience smooth. The person who helped me talked me through what all I needed done to my car and made the experience smooth. More

by kira.g.kummer Verified Customer Verified Customer

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