Ryan Ganser | Page 15

Great deal, but questionable marketing Ultimately, I feel that I got a great deal and will certainly look here in the future and recommend them to others. But I will also approach their adv Ultimately, I feel that I got a great deal and will certainly look here in the future and recommend them to others. But I will also approach their advertised pricing with caution and recommend others do too. On their website, they featured quite a few Dodge Journeys at an incredible discount (significantly lower than other dealers). I was contacted by text by a representative from the dealer and responded asking about the pricing and what incentives were applied to get to the advertised price. I was told that yes it included incentives, but they were ones available to anyone. I then followed up again to clarify that none of the incentives required specific financing and was told no. (I was not opposed to such incentives, but I wanted to know up front). When I arrived and asked for the person I had been speaking to already I was handed off to someone else as if the person I was originally speaking to didn't exist. When speaking to my sales person, I asked about the pricing from the start and was told that the internet price includes all possible incentives not necessarily what everyone can receive, but they would get me to that price since it was the last day of the sales month. After a test drive (very short and not really giving an opportunity to try representative driving), negotiation began and i made clear that i wanted to settle on a price before talking about financing. Getting to the internet price was easy, but I still wanted to go look at some other vehicles. They started sweetening the deal to keep me from leaving and ultimately succeeded. Only AFTER we agreed on the price, trade value, and extras, however did they state that the price was only good using a specific lender. Ultimately, though, the deal I was receiving was quite good and the interest rate was better than I would've received with my own pre-qualified financing, so I took it. Getting through the rest of the process still took about 2.5 to 3 hours mostly spent waiting. Again to summarize, I would go back and would recommend to others but not as enthusiastically or confidently as I would had the pricing been more honest and upfront. More

by DAN.HARKNESS Verified Customer Verified Customer

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1st time car buyer I had the pleasure of working with Clarence Mcloyd during my visit. He was very professional and made the process go as smoothly as possible. I had the pleasure of working with Clarence Mcloyd during my visit. He was very professional and made the process go as smoothly as possible. More

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Awesome Alexis was great. Knowledgeable friendly. My wife & I felt comfortable with her experience in service. Everyone there was great. Thank you for the awe Alexis was great. Knowledgeable friendly. My wife & I felt comfortable with her experience in service. Everyone there was great. Thank you for the awesome pleasant experience More

by CDPAINTREMOD Verified Customer Verified Customer

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Outstanding Wonderful,quick experience me and my wife was very impressed by how smooth things went with our purchase of our new vehicle. Thank you very much Wonderful,quick experience me and my wife was very impressed by how smooth things went with our purchase of our new vehicle. Thank you very much More

by JTRETIRE2007 Verified Customer Verified Customer

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Scammers I would highly discourage anyone from buying a car from these crooks! We were never informed of a "dealer prep fee" which is a complete scam! We were I would highly discourage anyone from buying a car from these crooks! We were never informed of a "dealer prep fee" which is a complete scam! We were told the price and that they would absolutely not come down on anything. We loved the car and it was gently used with minimal miles. We were the last customers, literally kept everyone there late signing paperwork and the salesman, Ron made sure we knew he was put out by it when he had to pull his laptop back up. We were told this is the amount+taxes and doc fees approximately $1495. I did not question the higher amount listed as the selling price because it looked right. Only to discover after we left that we were charged an additional $1595 for dealer prep, which was wrapped up in the sale price. We purchased the car on Monday and after several phone calls and voicemails we finally received a return call late on Friday. Dealer prep involved driving it up to the front door and handing us only 1 key. We asked for the spare key and apparently there wasn't one and were not willing to do anything about the key other than call the previous owner. At that point, we were told multiple times that we bought a used car. It is a used car but over 30k, we weren't driving something off a buy here pay here for$1500. I feel like the price tag for their made up prep fee was close to the other price for taxes and was never mentioned so that's their way of getting one over on you. Especially after reading that many others had this same issue with varying price tags. The salesman Ron was so unprofessional, swearing the entire time and smoked twice. Once before he got into the car for the test drive, we had to wait for him to smoke and then while we were discussing purchasing the car. Do not do business with this shady and unprofessional dealership, no matter how good of a deal you think you are getting, they will add your savings to dealer prep. As far as the key, we have called the dealership and Mark agreed to pay half of the price of $300, claiming that's their cost More

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I had a great experience here I was just coming here to look at some cars not knowing I would leave out with a brand new suv. Everyone here was very friendly and made you feel welc I was just coming here to look at some cars not knowing I would leave out with a brand new suv. Everyone here was very friendly and made you feel welcome. John Buchanan really help with me getting the truck I been wanting and made sure he did everything he could to satisfy me. I really appreciate him and will be sending people to him. More

by HAWTHORNEJOANN Verified Customer Verified Customer

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Outstanding Sevice I must say Bobby, Ryan, Tom are outstanding! An absolute pleasure to deal with and they represent your organization in the most customer service po I must say Bobby, Ryan, Tom are outstanding! An absolute pleasure to deal with and they represent your organization in the most customer service positive way. Cannot stress enough their professional and friendly demeanor in explaining my options for purchasing my new 2019 Jeep Cherokee!! In reality the whole team was wonderful. Jim Costello also is incredible in his experience and customer service. I will recommend to everyone!! Thanks More

by KATOEOXER Verified Customer Verified Customer

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In and out ! Didn't even have time to finish the movie. Service was great and the got me out quickly. Didn't even have a chance to watch the whole movie. Everyone was extremely friendly and I even ate popc Service was great and the got me out quickly. Didn't even have a chance to watch the whole movie. Everyone was extremely friendly and I even ate popcorn while I watched the movie More

by Steven.ffletcher!@#$ Verified Customer Verified Customer

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Outstanding dealership and purchase experience. I have never had such a low (zero) pressure new car buying experience. Our salesperson (Jim M) was terrific in all regards and consistently exceeded I have never had such a low (zero) pressure new car buying experience. Our salesperson (Jim M) was terrific in all regards and consistently exceeded what I have encountered elsewhere. He spent a remarkable, and for me unprecedented, amount of time at vehicle delivery making certain that every aspect of vehicle and electronics operations were clear even offering to come to our home to sync our garage door opener to the vehicle. The price for our new 2019 Chrysler Pacifica, our 4th Chrysler minivan, was fair and the vehicle is truly outstanding. I could not be happier! More

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Excellence This was the best, low pressure experience I have ever had buying a vehicle. We were treated with respect all through the process. Thank you Robert, a This was the best, low pressure experience I have ever had buying a vehicle. We were treated with respect all through the process. Thank you Robert, and South Oak Dodge! More

by ROOSTER51494 Verified Customer Verified Customer

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